The thing that can improve is have more phone representatives I called three different times and…read morewas on hold for the "next representative" for 5 minutes ok no biggie then when I actually got to be first in line all representatives was "busy" and would have to wait god knows how long I hung up thank God this wasn't an actual emergency or I would had died waiting on a rep step up your game people

On 3/9/2021 I was seen for a urgent care follow up and PCP establishment by provider, Sabrina…read moreToller Royall, FNP. She appeared to be in a hurry as evidenced by her speeding through her typical questions without addressing that I had recently been seen in urgent care. It seemed like she felt rushed, and maybe that's the fault of the facility. I tried to express that I was concerned about a chronic issue that seemed to be getting worse. That I had to quit my job as a board certified music therapist because my hands become stiff when playing the guitar. Ankles when walking or standing, and now my hips were starting to be in so much pain it was debilitating. I was throwing up and pooping myself on the job. I expressed a family history or autoimmune disease. She literally mocked me.. and said I don't treat pain. I didn't want her to treat pain, I wanted to know why I'm 29 years old and deteriorating. I came to her seeking guidance, help, support, and I was met with no patient advocacy. She also loudly talked about me in the hallways. I called her back in, and suggested that she didn't read my chart before our visit because she didn't see my TSH report, and was very unprepared. I was met with opposition. She offered a referral mental health support when I became frustrated with her behavior which I found to be abusive, gaslighting behavior. She also failed to rerun the lab in question.. she just ran a CMP and CBC if I remember correctly. I reported her to the licensing board, but nothing was done. She is the reason I am terrified of doctors. She is the reason I was afraid to go to the doctor for AWHILE. I still cry about the way she treated me. I found courage to go to the ER when I was having chest pain.. on 4/19/2021 and was met with equal opposition. Luckily, after the day Royall made me feel invisible...I became angry and a FIGHTER! I became MY OWN ADVOCATE!! I fought the ER PA about my heart, and it was a great thing I did because an heart condition was uncovered. I was RIGHT, and needed cardiac care. I still am terrified of doctors.. but a recent spout with pancreatitis landed me back in the ED... where again I was dismissed ... but thanks to Royall.. I no longer take crap off medical professionals... I adamantly requested abdominal CT with contrast that uncovered that my hip that I tried to talk to Royall about has a sclerotic lesion. Needs medical attention right away. I am finally getting the help I so deserve, and found a PCP provider that believes me, listens to me, and includes my opinions in the plans. She believed me that I may have something autoimmune going on even with negative blood markers. She's dedicated to deeply searching for the cause of my chronic illness and pain. If it was NOT for the terrible care I received from Sabrina Royall I wouldn't have found my PCP, started a holistic healing business, becoming proficient on patient advocacy, or be getting the help I need. It's a shame she assumed I was a "non-compliant" patient who was "drug seeking". I wanted ANSWERS. I was looking for the support of a medical expert and with Sabrina Royall I did not receive it. It's a shame. I hear she's well liked. Maybe I caught her on a bad day for BOTH OF US!! I'm excited to meet my orthopedic doctor this month. No thanks to New Horizon Healthcare, and super nervous about this biopsy. I'm praying it's is a typical benign bone island, and I'm hope we find out why I can barely ambulate without pain. I hope that this FNP will learn not to judge people because they are young or even black ... when they tell her something is WRONG!! If you go to this facility for PCP care, please be sure to advocate for yourself with this provider.

After being awarded the Triad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last…read moreyear, an event that honored the highest-performing Yelp Elites, I decided that it would be appropriate this year to go back to this dental office for a dental cleaning appointment and write a follow-up review. Dental cleanings are essential for maintaining optimal oral health and are key to maintaining healthy teeth and gums. I had an appointment to have my teeth cleaned for 11:00am this morning. A few days ago I received an email reminding me of the appointment and asking me to confirm that I would be there by clicking on a confirmation link on the email. I went ahead and confirmed after seeing that I had it listed on my cellphone calendar schedule. Yesterday, I also received a telephone call from them to remind me of the appointment and notify me that I would also be receiving a fluoride treatment not covered by my insurance that would cost $48. I confirmed that I would be there and paying this amount with my credit card. From last time when I also received this preventive treatment I knew that it helps strengthen your enamel and reduces your risk for cavities. I arrived at around 10:45am. The receptionist was on the phone and she had a young lady with a notebook on hand who seemed to be shadowing her to learn about how to do her job. I wasted there until she finished her phone call and then she asked me for my name. I gave her my name and told her I had an 11 o'clock appointment. She then mentioned the payment I needed to make for the amount the insurance wasn't covering and I told her that I was aware of it and was paying it with a credit card. I handed her my card and paid for it. She then asked me to have a seat and that I would be called shortly. I did. Two other people who were there before me were called and around 11:10am I was called in by my hygienist Kadie. I noticed she was a different one than the one I had last time and I welcomed this because the other one had forgotten to floss my teeth, one of the essential steps in dental cleaning. I had researched and found out that during these visits a dental hygienist is supposed to clean, polish, and floss your teeth to remove hardened plaque, tartar and bacteria buildup from your teeth surfaces. And that when combined with diligent brushing and flossing at home, dental cleanings help achieve and maintain healthy teeth and gums. The new hygienist Kadie took me to the room where she would be cleaning my teeth. She was very friendly and knowledgeable. She greeted me very professionally but at the same time amiable. She asked me appropriate questions about me my health and teeth. Then engaging in conversation to put me at ease. Following by treatments commonly performed during a dental cleaning such as Scaling, Polishing, and Flossing. During scaling, she used an ultrasonic scaler, which vibrated and sprayed a jet of water. She also used used hand instruments called scalers to remove plaque and tartar from my teeth surfaces. During polishing, she polished my teeth using a soft rubber cup and a special paste. This removed my biofilm on my teeth surfaces and will reduce plaque buildup without damaging my enamel. She then concluded the treatment by flossing my teeth. Then she went to ask my dentist if the dentist wanted to come in and examine my teeth, but the dentist told her that since there were no issues she would skip it this time until my next appointment. So then my hygienist Kadie proceeded to apply my fluoride treatment and gave me the instructions of when I could eat, what food temperatures to avoid, and when could I brush my teeth next. She also encourage me to floss more often. After asking me if I had any more questions for her, I asked the question of it was helpful to brush your teeth after lunch. She told me that twice a day was enough but it wouldn't hurt if it was convenient for me and at times when eating certain kinds of food. Then she proceeded to ask me what day of the week would be more convenient for me to schedule the next cleaning and time preference. After I told her this information and asked that I wanted to have her as my permanent hygienist, she scheduled the appointment for six months from now. My insurance covers dental cleaning twice a year. In concussion, I was very satisfied with the professional and kind treatment that I received from my hygienist and can understand why the dentist didn't come to see me, even though I would have liked that she would have.

False emergency care…read more These morons said they would aee my wife on a Saturday when she had a crown pop out through online appt. We made one for 7am Saturday morning, when we arrived they said they cant glue it back in because they didn't install it!?! What are the chances a person in their 50s walks in there off the street and has had a crown installed there when they've only been in town less than 5 years Not to mention the dentist was late getting into work when they open at 7am. Three years ago they said they take walk ins and my mother had the same problem empty promises, no help, no thanks.

This dentist office cares deeply for their clients. They are not a place where your just another…read morenumber or money for them to make. They listen to you and make sure that they provide the care you need. I am blessed to have found them for my dental needs! The staff are the best in the world! The care given is unmatched by all! Thank you for setting me at ease so they were able to take care of me. I can not tell you how much I appreciate the work done and the care and compassion I received! Thank you from the bottom of my heart for all you do! Jason

This dentist is so full of himself and really doesn't care about the patient. LONGEST shots I have…read moreEver had. OUCH...I still have a raw spot on my gums from them....Go elsewhere.

Dental staff do not understand contract requirements for participating dental insurances. New…read morestatements confusing. Staff not taking $ off based on third party dental insurance contracts. Only 2 staff members knowledge (Tiana and Elizabeth) understand dental insurance allowables. Front office staff rude, very ugly attitude experienced in Botetourt office specifically. Overall I've used this dental practice 30+ years but have now moved my family. Would not recommend.

I really enjoyed this dentist office. Myself and my whole family went here and was always happy…read morewhen we left. But now I hace a different outlook on the place. The office manager Denise kicked my 17 year old daughter out because my daughter had covid and I had to reschedule her appointment, I missed the next appointment because I didnt know I would be stuck at work unable to use my phone 24 hrs in advance. I submitted a reschedule appointment online and never heard anything back. They never let me know we had a new appointment, no confirmation appointment, no phone call. Nothing. She was very rude and now I will be pulling my whole family out and taking my business to another dentist.

I had my first appointment at Dr. Irby's office today and I was very impressed. Everyone that I…read moreinteracted with (the front desk receptionist, Ashley the hygienist, and Dr Irby ) were all kind and welcoming. I was there for a limited exam and luckily they were able to do same day care. They were very thorough. I look forward to becoming a regular patient at this office.

I am thankful to have received care at Irby Dentistry on Friday (September 19, 2025). I had…read moreexperienced a worsening tooth injury the day before (September 18) that needed immediate alleviation. I was able to book the appointment within the day of the injury. I was in great pain upon arrival at the visit. I received compassion for the state of pain that I was in. After experiencing great physical pain for the better part of a week, the staff's kindness contributed greatly to fixing the injury well before it was physically resolved. Thank you Irby Dentistry!

Absolutely wonderful experience. From the front office to my tech Amber to Dr. Margolis even…read morebilling, they ALL took their time to explain my insurance coverage, the procedure and my options All professional and polite. I really appreciated the kindness. Great atmosphere. Great team of people. Kind regards Don

I had a consultation about 3 years ago. I paid what was due at that time. I ended up not going…read morethrough with the surgery. They never made any effort to collect any remaining payment from me. No calls. No email. No mail. No reason for me to think I owed them money. 3 years later, I need emergency oral surgery, for which I had to wait a week for a consultation. A day before the consultation the receptionist called me and cancelled the appointment due to small unpaid debt. She was fairly rude about it in a "bless your heart" kind of way. I asked if I get it squared up with their lawyer could we keep the appointment. She said no, and that they would have to get verification that the payment was made and after that it would be the surgeons decision whether or not to accept me as a patient. I immediately called the lawyer and paid the amount. They said that they were notified and tried to reach me at an old address. They never attempted to call. They never attempted email. They said they would let Roanoke Oral Surgery know the amount was paid same day. I might be a weird edge case, but at this point, I feel like Roanoke Oral Surgery mishandled the situation and I question their administrative competence. I am going with another provider, even if I have to wait longer. 0/10 - Do not recommend.

To be honest I hate to have to write a negative review, and I never have, but I feel I need to be…read moretruthful and share my experience regarding Dr. Moore. Hopefully it will help somebody else make a better decision regarding a dentist. I had a horrible, horrible experience! I would NEVER recommend Dr. Moore to anyone. I had seen him for routine dental exams with no issues in the past, and his staff is very nice. Unfortunately, I had to have an ER tooth extraction for a lower bicuspid that became extremely infected after a filling. Dr. M was rude and unempathetic! It took over 1 1/2 hrs to extract the tooth, my mouth could not be fully numbed due to the infection being so severe, but he acted as if I was exaggerating, and became angry and frustrated because the tooth was difficult to remove. I would NEVER recommend him to anyone!

Dr. Moore is a fantastic dentist. His office is conveniently located near the Roanoke Athletic Club…read moreoff Electric Road. When I arrived for my appointment, I was very impressed by his friendly staff and state-of-the-art patient check-in system (on an iPad!). Highly recommended.

If you have dentist anxiety this is the place you need to go. I was a nervous wreck . I thought…read moreabout being sedated but I talked to my dentist and his nurse and they assured me all would go well. After praying I decided ok let's do this. It was awesome. Today is day 6 and I survived. I've Had a follow up visit and I feel great. Thank you God, Dr Kreger and Nurse Caley for bringing my confidence back.

I have been going to Dr. Kreger for several years and could not be more pleased with the great care…read morethat I have received. Dr. Kreger is very pleasant, caring and highly skilled. He goes out of his way to insure that procedures are painless and takes the time to fully answer questions and address any concern that one might have. He always explains available options, advantages, disadvantages and estimated cost. If one has a dental emergency, he and his staff arrange an appointment quickly take care of the problem. The office staff is friendly, helpful and efficient.