This is a unique dentist office from ones I have been in before. It seems small and unassuming from…read morethe outside, but is spacious inside. as a new patient they do a full series of X-rays, scans and pictures. I have a problem with my mouth not staying numb with most dentist offices. They heard what I said and knew how to take care of the issue. It was the first time in memory to receive dental work without the fiery pain of hitting the nerve.

office experience- waiting time. For a visit with the dentist be prepared to wait at least an hour…read morepast your scheduled time. 70 minute wait today, no apologie. got up and left the dental chair, ran into the dental assistant on my way out .., busy chatting with 3 other colleagues. talented dentist but if you value your time you may want to reconsider.

Dr. Deyerle has been my dentist for many many years. Friendly, excellent dentist who cares about…read morehis patients. Judy at the desk is friendly and knows what she is doing. The office is lovely and so are the people. Always on schedule. Fair pricing.

I'm writing this to warn others after an experience that caused months of pain, stress, loss of…read moretrust, and financial cost. I scheduled an appointment for four cavity fillings and left with seven teeth drilled and filled, without this ever being discussed or consented to beforehand. I only learned about the additional work after the procedure. The lack of professionalism was alarming. At my first visit, a hygienist made unsolicited negative comments about the dentist to my partner, who was also a patient. During the filling appointment, a different assistant of his apologized mid-procedure and said, "If we would have stuck to the schedule, we'd be done by now. [The provider] always does this," suggesting the dentist went off plan while working in my mouth. Shortly after, I developed bite pain, sensitivity, and clicking in teeth that were healthy before treatment. Multiple follow-up visits provided little improvement, and at one point the dentist even suggested tooth removal. I ultimately sought care elsewhere, where conservative bite adjustments were made that actually helped. Unfortunately, the damage progressed. One tooth filled here later developed irreversible nerve damage requiring a root canal on a tooth that never needed one before. The administrative issues were just as concerning. I waited seven months for a "TMJ device" that turned out to be an oversized bite guard, which I cannot use due to the pain caused by the work that was done. I also requested my records when switching providers and was forced to wait months before receiving them. Had the Virginia Board of Dentistry not intervened on my behalf, I would likely still be waiting. To their credit, they ultimately adjusted my bill so that I only paid for toothpaste, reducing the balance by approximately $350, which was appreciated. That said though, I am now facing the significant cost of a root canal that resulted from this care. Most troubling of all, after I began voicing concerns and after explicitly requesting that all further communication take place via email following a disrespectful and accusatory phone interaction with a receptionist, a hygienist took my personal phone number from my chart and contacted me using her private cell phone. She asked me not to tell the office and attempted to speak with me off the record. This was completely inappropriate. And lastly, please do not be misled by the many five-star reviews. Many reflect experiences with his father, not this provider. Between the lack of informed consent, unprofessional behavior, poor-quality work, extensive corrective care, records delays, and serious boundary violations, I strongly recommend avoiding this office.

Dr Huff and his team have helped me keep my teeth healthy through a whole-life approach to dental…read morecare. Oh, I have had emergency broken teeth repaired and always welcome here with compassikn and care. My wife and daughters have experienced the same kindness.​

Personally my experience at the office was very satisfying. I think I have found my new dentist…read moreafter having two appointments there. I saw Dr. Amanda Johnson for a couple small front fillings and her knowledge and artful eye with cosmetics/asthetics and redoing couple I was not happy with from another dentist was great. She has a lovely demeanor and calming manner. I am very pleased with the work I had done and the office environment and staff. The hygienist name escapes me I saw but she was very good and had a great personality. I give them 5 stars and they are my new dental home and I feel sure they will take good care of my dental health

Both dentists are wonderful. They're thorough, skillful, upbeat, and offer great patient care. This…read moreis not a review of the dentists. Unfortunately, I can't say the same for the front office staff. After my last appointment, I was told that they would bill my insurance and send a bill for any remaining balances. That's fine, it's the normal course of business. Except I have never (still to this date) received any invoice from them in the mail. However, I just found out that my account was sent to collections. When I called them to ask what was going on, they said I had an outstanding balance (of around $100) and never paid. I told them I never received a bill. The receptionist then told me that her notes indicated that they called me on two separate dates and left voicemails and that they also sent an email. Completely embarrassed and thinking that I must have really dropped the ball (which is out of character for me) I apologized and told them I would get the account paid ASAP. Before hanging up, I confirmed my mailing address, phone number, and email address with them. They had it all correct. When I hung up with the receptionist, I checked my phone and saw where someone did call on both dates and left voicemails, but I didn't remember the voicemails saying anything about a billing issue. So I listened to them again NEITHER OF THEM said anything about a billing issue or an outstanding balance. They were about rescheduling 2 future appointments. I also searched through my email and found nothing from them. So... I really don't know what happened on their end. I know the US Post has been slow over the last year or so with everything going on, but I truly never received any communication from them about having an outstanding balance. I understand that a balance due is a balance due, but it's not like I had a $2,000 balance or some other huge amount like that. All I know is that they cost me $95 in collection fees. I don't want to say that their front desk staff outright lied, though that's how it seems. They are older and it could have been an issue with them not knowing how to send emails or maybe they thought they mentioned the outstanding balance in the voicemails, but they didn't and just forgot? I don't know. I can't speak for them. I want to add that through me, they've gained not only my household members, but 4 additional new patients (my inlaws, one grandparent, and a colleague), and we have all purchased the toothpaste, electric toothbrushes, and mouthwash that R&J sell. I've given them plenty of business over the years, and at this point, I'm sorry that I did. I've told my family and colleague what happened and we're all looking for a new dentist. Also, one other unrelated issue-- during one of my fist cleanings, one of the older hygienists made kind of a snarky comment about my teeth that started "at your age...", which wouldn't be so bad, except she said it with an obviously condescending tone. I really didn't appreciate that as I've always taken care of my teeth and was also easily 30+ years younger than that woman. One of the other hygienists later commented that the woman who said that to me was one of the dentists' mother. That was a while ago, so maybe she's retired now, but I've never had a medical professional address me with such a tone before or since then, so I think it's worth noting. That said, the other hygienists were always great - professional, gentle, and caring. The office also plays strange religious music in the lobby. It didn't bother me, to each their own, but it might be an issue for some people.

I am so grateful for Dr. Neil. She has literally been a huge part of my dental healing journey…read more She had to gently let me know I had some serious dental needs to accept. Four extractions as well as some serious dental work. I have always taken good care of my teeth. I am just not genetically blessed. 3 of the four extractions were root canals I had in my early 20's. Needless to say they had to come out. After healing up from that process and the additional dental work. I had to do the affordable thing and get dental partials for the open spaces. At this time bridge work is nit in my budget. But she made all of this process easier by her patience. She explained everything to me. She and her assistant and team (Tanisha) could not do enough for me. I want to thank them all. Even the front desk ladies and all who keep it going there. They do the best they can. Thanks Dr. Neil. I am truly grateful.

Dental staff do not understand contract requirements for participating dental insurances. New…read morestatements confusing. Staff not taking $ off based on third party dental insurance contracts. Only 2 staff members knowledge (Tiana and Elizabeth) understand dental insurance allowables. Front office staff rude, very ugly attitude experienced in Botetourt office specifically. Overall I've used this dental practice 30+ years but have now moved my family. Would not recommend.

We visited Dr. Greenway's Office for the first time because of his new Dentist, Tom Gallaher. We…read moreare so glad that we found Dr. Gallaher!! What an incredible dentist, knowledgeable, kind, caring!!! My mom who is 90 years old and hates to go to the dentist left the office laughing and looking forward to the next visit. The hygienist was thorough, patient and kind. After looking for 2 years and working with 3 dentists, my mom has finally found someone that could replace her dentist that she had been going to for 42 years. I highly recommend Dr. Gallaher and the staff at Dr. Greenway's office!!

I had my first appointment at Dr. Irby's office today and I was very impressed. Everyone that I…read moreinteracted with (the front desk receptionist, Ashley the hygienist, and Dr Irby ) were all kind and welcoming. I was there for a limited exam and luckily they were able to do same day care. They were very thorough. I look forward to becoming a regular patient at this office.

I am thankful to have received care at Irby Dentistry on Friday (September 19, 2025). I had…read moreexperienced a worsening tooth injury the day before (September 18) that needed immediate alleviation. I was able to book the appointment within the day of the injury. I was in great pain upon arrival at the visit. I received compassion for the state of pain that I was in. After experiencing great physical pain for the better part of a week, the staff's kindness contributed greatly to fixing the injury well before it was physically resolved. Thank you Irby Dentistry!

Worst place ever!! Do not go here!! He literally Ruined my smile. I'm devastated. I'm going to get…read moredentures now because I went in for a root canal and one week later my whole front tooth fell out, went back in and $4000 and money out-of-pocket it's still not fixed. Guess what 2 days later now that crown is loose again 3rd time. On a permanent crown. Ya please save ur teeth and urself! Oh and he told me it cosmetic now only and I'm too chop chop chop my food and throw it in the back of my mouth. Are you flipping serious? You can't even taste your food then. Who wants their teeth like that? Terrible! I have not ever..

If I could give this place 10 stars, I would!! I called Salem Dental Care being a new patient with…read morea dental emergency. They booked me immediately to come in for evaluation. I filled out all my paperwork prior to my appointment and everything went super smooth. Dr. Ribas extracted 3 teeth with minimum to no pain with-in the hour. I am in recovery now with no issues thus far. Best dentist I have been to entirely.