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Steven VanDenburgh, DDS

5.0 (2 reviews)
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Yarris Family Dental

Yarris Family Dental

4.8(24 reviews)
0.2 mi

First off, I love this dental office. Dr. Travis is incredibly patient and compassionate with his…read morepatients and continues to blow me away every visit. That said, I want to offer some feedback about an experience I had with a dental assistant during my 3:00pm appointment on 4/9/2026. Right away, she asked about getting x-rays since I didn't have any on record. That's completely fair, and I explained that the delay had been due to insurance issues. Her response was, "Oh, so we're just gonna cross our fingers with a cleaning and not catch anything underlying that you might have?" It was an aggressive way to speak to a patient, and her attitude made it feel like she was cornering me into the x-rays rather than having a conversation about them. I told her clearly that I had no issue getting them done and that I wanted to prevent any bigger issues down the road. I did let her know ahead of time that I've historically struggled with a strong gag reflex, and I asked if she could offer some flexibility or support while taking the images. Instead, she shamed me for it, saying, "Well, if little kids can take it, so should you." When we attempted the x-rays and I had trouble, she gave up almost immediately, said "okay, we aren't doing this," and then openly talked about my difficulty with her colleagues within earshot. I was actively asking her to try again or explore other options, and her response was, "No, if you can't do these, there's no helping you. You're just gonna have to hope you don't develop something over time." I've never had a care provider speak to me with that kind of demeanor. It wasn't until Monce, the head receptionist, stepped in that things turned around. She approached me with genuine compassion, asked about my concerns, listened to my history with x-rays, and reassured me she'd do her best to help me get through them. And we did -- we got the images. I've never felt so supported in a moment like that. Even after Monce offered to help, I could still hear the dental assistant complaining that "he can't do it" and then telling Monce the x-ray chair was suddenly busy. Monce advocated for me anyway, and I'm so grateful she did. I really tried to hold my tongue during all of this, but no patient should be spoken to or treated that way. This is the first negative experience I've ever had at this office, and I truly hope it's the last. My three stars are entirely for Monce and Dr. Travis, who delivered the level of care I needed and deserved that day.

Dr Yarris is an amazing dentist & Brenda, front desk admin is so thorough & caring for all aspects…read moreof billing!! Wonderful combination!

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Yarris Family Dental - Denture

Denture

Yarris Family Dental - New are Absolutely wonderful.  I highly recommend Dr Travis Yarris to create your new smile. On on left is old

New are Absolutely wonderful. I highly recommend Dr Travis Yarris to create your new smile. On on left is old

Yarris Family Dental

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Steven VanDenburgh, DDS - cosmeticdentists - Updated May 2026

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