New to this facility; I had my first visit yesterday, with a cleaning, exam and x-rays. The facility is very clean, organized and well equipped. It is clear that the owners are committed to making the place welcoming and enjoyable. The staff was relaxed and very nice; it is clear that they are treated well. Hayde and Vanessa were especially welcome and efficient. Dr. Bedi was great, mellow and not at all pushy or sales-y plus he has a great background. I am very, very particular about dentists; I left this office feeling great about it. read more

The front desk was excellent but once you're in the back, you kind of feel you're on an assembly line. Very little "bed side manner."

This whole experience was a joke. I had a front tooth( lower) that was hanging on by a thread that I need pulled. I had a lower partial that was already made to fit this tooth. I was I the chair for 4 hours while he tried selling implants to everyone who came in. When I finally convinced him I wasn't in the market for implants he pulled the tooth. it was so loose I didn't even need it numb. He charged me 500 for an extract! He put a new tooth in my partial but it didn't fit right. He told me to reschedule. The new tooth fell out by that night. I found another dentists. Funny, I had been seeing a dentist in Sonoma county and mentioned it to his front staff that it seems all Napa dentist charge 20% more just because they are in Napa. She agreed with me and said when they wanted to expand their business they came to Napa precisely because they could charge 15-20% more than their other office. This guy is money hungry and a really bad dentist!!!!! read more

Impressed! I just moved to Napa and found this office. It's a small family practice which I really like. It's so nice inside and the staff is wonderful. Dr. Bedi is very detailed which I really appreciated. I will definitely bring my entire family here. They're also in network with my PPO Insurance. Thank you guys!!! read more

Received treat care efficiently and with much respect and kindness from front desk, to dental asst and the dentist himself. I highly recommend this Napa Alora Dentistry for implants. read more

I would not recommend going here, unless you want to get a lot of unnecessary work done and be overcharged for it. I got a cleaning, which was great, by a hygienist (who no longer works here). I was told I needed a filling replaced, so made an appointment for that. I thought the estimate sounded high, but after asking the front desk person, she told me it was because of my insurance. I went ahead and paid. I was also given a treatment plan with an estimate for over $5,000 of work to be done. It included a charge billing to my insurance for a crown, plus a seperate charge for a specific brand name of crown that was double my copay, and many other charges. Some billed to the insurance and some not. Something seemed off about being told I needed so much work done when I haven't even had a cavity in over 15 years. A few days later, I got a statement from my insurance from the filling replacement saying I should've paid less than a quarter of what I was charged. I tried speaking to someone at the office and after three seperate calls, was finally told the extra charge was for something optional that was "recommended". I spoke to a friend who is experienced in the dental field and she said it is abosolutely not necessary or common practice to include in all fillings. I spoke to the dentist about how I felt this was dishonest, and he said it is not usually done for all fillings, but because mine was a removal and replacement for an old filling; which contradicted what the office manager told me, and what was on my "treatment plan" for another regular filling that also included the charge. I explained to the office manager as well how it is dishonest to tell me the copay was high because of my insurance, and later because of something that I could've had removed from the treatment but was not made aware of, even after asking. I've made multiple phone calls talking in circles, been hung up on, they have said they would call back on a certain time or day and they have not. read more

Alora Dentistry bills unethically. They separately bill components of a medical procedure or service that should be billed together under a single code. They bill for appointments that never took place. They try to make you pay for the entire bill when you are only responsible for your co payment. They pressure you to sign papers quickly without time to read them when you are in pain before your procedure. The office staff are extremely rude, disrespectful and mean. read more

Horrible dentist!! I have tried two weeks in a row to get an appointment. I told them I could only do early morning several times. They only text you when there is an issue. The first time I got rescheduled because they didn't have staff then I got a text 40 minutes before my appointment the 2nd time saying they don't have the doctor until 8am. When I said I couldn't do 11 am again, they scheduled me for that anyway didn't say anything but I kept getting their automatic messages. Here are the texts they are horrible!! Oh and when you try to call after they text you, you can't get them and they auto text you! read more

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All the staff is wonderful! Was attended with care and gentle on my teeth and gums! EJ is part of the staff, kind friendly and great! Comforted me through the process!! read more

I have been going to Dr. Mandy for three years this month and I couldn't be happier with that decision. Both of my brothers recommended I got to Alora Dentistry. From my first visit Dr. Mandy listen to my concerns with my dental needs. She preformed an exam on me and we discussed what cavities were top priority and went from there working on all my repairs. She was very knowledgeable about all the work that I needed to have done. We came up with a plan and I worked with her front office staff to make sure we only planned for things that were covered under my insurance. She never actually just had me get a bunch of work done without checking the pricing with me. Or how much I would have to pay out-of-pocket like my previous dentist who put me in thousands of dollars worth of debt. Dr.Mandy is very easy going and personal, she always remembers conversations and we had months previously. She actually cares to ask me how things are going on in my life. When I had a screw implanted in my gums I thought I had a blood blister and didn't want it to burst I was worried. I text some picture to the office text number and Dr. Mandy went out of her way to call me directly. We talked about the possible blister on my gums she asked me to come in that same day. That's the kind of service I always get from Dr. Mandy always. Dr. Mandy's staff is always very friendly and welcoming when I come into the office. The text reminder of appointments is great system I usually receive that reminder 1-2 days prior to my appointment. read more

Worst dentist office I've ever been to. 1) The rooms are noticeably missing typical sterile coverings and drapes on their equipment. The technician was even using the keyboard and mouse (uncovered) in-between placing the x-ray insert in my mouth. I told him about this and he apologized and wiped down the mouse. Usually the offices I visit, all the water and suction tools also have sterile wrap on them that is replaced between each patient, some even do this in front of you so you're sure it's new sterile wraps. 2) After the x-rays I legitimately waited in the room for an hour before the doctor came in. She looked at my teeth for ~1 minute and said my teeth were fine and healthy. She then said she recommends the deep clean for me and that I'd have to schedule it and come back. [BACKGROUND: When I scheduled the appointment as a new customer I told them I want to have my checkup and cleaning on the same day because I have to get a baby sitter for the trip, they said sure and gave me a day that the hygienist would be in the office.] I informed the Dr. that I wanted to just get a standard cleaning today instead of the deep cleaning later. She said "Since I recommended the deep cleaning, I can't give you the standard cleaning". I reminded her that she just informed me my teeth were fine, why do I need some special "deep cleaning"? And I asked what the price difference is. She told me "neither cleaning is covered by insurance so both would be out of pocket" , that she "won't talk finances with me", that she had "other patients and couldn't give [me] a cleaning today". (Shouldn't the hygienist that was supposed to be here be doing my cleaning?). I said, fine, I'll go talk to the office manager about the price difference and consider the deep cleaning. 3) When I got to the front reception, I was handed a quote for $520 out of pocket for the "deep cleaning", and was told to ignore the $0 in the insurance column because "we don't bill insurance, we just give our customers the discount directly. It would normally be about $1500 but since you have insurance, we discount you down to $520". Seeing that as a red flag...I asked "why would you simply discount me $1000 because I have insurance, when you're not going to bill the insurance company for anything?". Normally, they bill the insurance $1500 (for example), insurance pre-agrees to pay $1000, and they bill you the remaining $500 for example. I was told, "it's just how we have it set up here". My GUESS is...most of their patients are "recommended" to get deep cleanings even if they don't need it. And to keep it off the insurance radar (because it would be a red flag to them) they don't bill or notify insurance. Of course when I asked how much a standard cleaning would be, she said $0 because it IS covered by insurance, but since the doctor already recommended a deep cleaning, they could not provide that service to me. I left, with no future appointment schedule. Spent an hour and a half there and only got x-rays and the doctor to look at my teeth for 1 minute. read more

Alora Dentistry - Pediatric Dentists Near Me - Napa, California

I would strongly suggest not using this facility. There is no communication within the staff . The work I had done was questionable and I was left extremely sick. I wish after all the money I spent I would have done my research. read more

Warning!! Do NOT go there! do worst run office since Sweeney Todd. omg, the money and time I wasted is criminal. Dr Mandy is lovely (if aggressive about money), so when she was on maternity leave and had a nice but unskilled dentist from India filling in for her I trusted him to finish my bridgework. Big mistake. He was a poor reflection on her, and she didn't stand by his work. He did such a lousy job, and for $20k for 2 bridges it should be perfect. I've had headaches and chronic mouth sores ever since. I asked Dr Mandy to replace the misaligned tooth/ bridge? but she refused to do it without charging me another $10k. that was 3 years ago. I kept going to her for cleanings more out of laziness than anything, but this year 2x their office called to confirm a 4pm cleaning appt for my daughter, and when we arrived they were closed! twice! it's amazing. first time it cost me $50 because I had to uber my daughter there. They never called to explain or apologize. I get the sense it's not a great or well paid place to work, because the receptionist turn over is head spinning. worst office ever. There should be a consultancy for medical/ dental professionals to teach a Dr. how to hire/ train/ maintain staff. it starts with integrity, paying people a living wage in expensI've Napa. I don't know their pay scale, but it can't be good. read more

Alora Dentistry - Good job - Pediatric Dentists Near Me - Napa, California

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I can't say enough for the quality of care this office presents. From the front office to the clinicians, they all made me feel cared for and took care of my concerns. Ej especially made me feel comfortable throughout my visit. Great place to establish care! read more

Just went in as an emergency patient and I was seen right away and had treatment the same day Dr lotfi was great! All the staff is so king and helpful! read more

I'm still really shaken up over my experience with this morning with the pediatrics side of this Dentistry. My daughter's father recently switched insurance plans for our daughter and this was one of the places that took the new insurance. Anyway it started when my 7 year old daughter had her first appointment a couple of weeks ago for a cleaning and x-rays. The staff was absolutely wonderful and so good with my daughter. It was an unusually long wait to see the dentist (about 45 minutes or so) anyway when she came in she told me my daughter had cavities on her molars and was asking me who takes care of her and basically accusing her father and I of not taking care of her and feeding her junk food all day. This is absolutely not the case, she barely eats junk food the worst is goldfish crackers for snacks, she never even drinks juice only water. And she brushes her teeth every day and uses a fluoride rinse as well. Granted we hadn't taken her to the dentist since covid started but her previous dentist office was closed for a long time. Anyway I didn't take it personally and went to make the appointment for her fillings. The gave me a plan with over $1200 extra charges that her insurance won't cover- $150 for nitrous gas and $150 desensitizer per filling. I told them that we didn't want the nitrous gas as we have a family history of having bad reactions to it. I went home and talked to my friend who is a dental hygienist and also looked up the desensitizer online and it's supposedly for when you have root canals and very deep procedures so basically unnecessary for a filling. Also my daughter's previous dentist never used either of those on her when she had 2 fillings in the past. Anyway fast forward to her first appointment for fillings this morning, we were again greeted by the very friendly staff and I told them we were going to skip the nitrous and the desensitizer, no big deal they just had me sign a form and everything seemed fine. Once we were all set in the room the dentist came in and started the process of 3 fillings. I think it started to go bad as soon as my daughter was getting the numbing shots in her gums- my daughter was acting like it hurt and I said "don't worry this is the worst part it's just a little pinch and it goes away" the dentist then looks at me and says "it doesn't hurt it doesn't pinch it's just pressure I didn't say anything but I was thinking I've been to the dentist before and I know it can sting a little but I didn't want to offend her so I just went along with what she was saying. She had horrible bedside manner with my daughter and wasn't really trying to keep her calm but more making jabs saying she wasn't cooperating they tried to put this big thing in her mouth to keep it open but it hurt her. They ended up using a smaller piece and that seemed to help. She kept bringing up the nitrous which I repeatedly told her I was concerned about reactions. She also pushed the sensitizer and I asked if she could educate me on the benefits of using it etc. which she didn't seem like she really knew and just said it was a deep cavity and could get sensitive. We gave in and let her do the desensitizer on the one deep cavity. She got impatient with my daughter several times because she kept saying the drill or the suction was hurting her and brought up the nitrous one more time and I had had enough and said "I understand it's easier for you to give her nitrous but I don't want my daughter to die or anything" anyway she got extremely offended, stopped working on my daughter's teeth, and started arguing with me right there saying we needed to step outside! I said can we please just finish with her teeth and I would find a different dentist and she said "don't tell me what to do this is my dentistry and you're the rude one and even my staff noticed" (I seriously was nothing but friendly to the whole staff and her so that was mind boggling to me) at this point I'm terrified she is going to hurt my child or leave her unfinished with holes drilled in her mouth so I tried to calm the situation down as much as possible and asked if we could please not argue in front of my already traumatized daughter. I kept quiet and she kept bringing it up saying she wanted to talk to me afterwards. I had her dad come down to help just in case since I didn't know what was going to happen. I recorded the conversation afterwards I'm case she tried to assault me in any way! Seriously terrible level of professionalism. Looking for a new dentist now. read more

Very unhappy. Appointment set up MONTHS in advance only to be told as I arrived at the office that my appointment had been cancelled. I had even received confirmation message the morning of the appointment. Not my first experience with Alora cancelling and not calling to set up new appointment. Frustrating. Come on! Just give me a phone call PLEASE. read more

OMG What a pleasant experience and teachable moment from the hygienist. Accommodating and professional. They're "keepers" read more

The best office in town! Highly recommend. Dr Lotfi and Dr Das are both very gentle and informative.

I went to Alora Dentistry in July for a new patient visit and to schedule a cleaning. When the dentist Dr. Kaur examined me, she spent approximately a total of 3 minutes with me. She asked me of any dental complaints I had to which I replied sensitivity. She took a dental tool, the hook, and proceeded to scratch at the area I pointed to and then then a second area in my molars. This was the full extent of her exam. No x-rays or gum measurements with a periodontal probe were taken. Upon leaving the dentist I was given a dental recommendation of a deep cleaning costing $900.00. I opted for a regular cleaning that my insurance covers in full and made an appointment. A day before my scheduled appointment I was called and told that my cleaning was canceled because the dentist wanted me to have a deep cleaning. I argued against this as how can a medical professional make the most invasive determination without having actually examined my teeth? Later, I called Delta Dental to go over the proposed invoice. On the invoice there were four $100 charges for Gingival Irrigation. The Delta Dental representative informed me that with my insurance I do not pay Gingival irrigation. This now means the dental office is attempting to over charge me by $400.00! My final complaint is that the dentist ordered "Periodontal scaling 4 or more teeth" for all 4 parts of my mouth. Without gum measurements or x-rays how can she adequately be sure that every tooth needed to be deep cleaned? "Periodontal scaling 3 or less" is also available and is $25 cheaper for patients who do not need an entire quadrant cleaned. In summation, Dr. Kaur did not do a full exam of my teeth and yet assumed I need a deep cleaning to the fullest and most expensive extent available and even tried to overcharge me by $400.00. On the up side, the staff was pretty nice. read more

Continue to be impressed with their care and professionalism. Genuine concern about their patients well being. Caring, very competent and skilled staff. read more

My best dentist visit!! Dr. Mandy Kaur is knowledgeable and professional. I always felt uncomfortable going to a dentist, it gave me anxiety but after getting a root canal done by Dr. Kaur, don't have to be worry about it anymore. It was a pleasant procedure and never going to any other dentist. Excellent staff, excellent service and a great dental office. My experience was great and I will definitely recommend Alora Dentistry. read more

I've been going to Alora Dentistry for almost a year now and I cannot recommend them enough! Dr. Mandy is absolutely incredible at what she does. She is so nice and welcoming, she makes you feel exceptionally comfortable. She is very gentle and makes sure you're okay during any tooth procedure. Not only that, she talks you through what she is doing the whole time so you feel included in on what's going on. Alora Dentistry also has the best dental assistants and staff. They are all so friendly and make you feel right at home. Hands down, the BEST dentist office I've ever been to. I can go on and on about how much I love them!! read more

Terrible service, makes appointments then doesn't have the parts to do the service it's supposed to do. Not once but many times.

I had a similar experience as another reviewer, office is very disorganized, different people called and texted me 4 times the day before the appointment to ask if I could come in earlier even though I answered them every time saying I could not. Hygienist took me in 10 minutes before appointment and before I filled out new patient paperwork, so she had no information about me. She left before completing the cleaning saying she'd be back to finish cleaning and polish teeth. I explained to the dentist what the hygienist said about coming back and dentist said "you're finished, I'm the dentist and you don't need polishing or more cleaning." I have never had a cleaning without polishing, or had that kind of response from a dentist. read more

This place is small, not very clean, and very unprofessional. Don't waste your time coming here. Absolutely the worst dentist office I've ever been to in my life. I scheduled a cleaning for my daughter at this place only to have them cancel on me. Then, like a dumb ass, I decided to come back myself for a deep clean, and as I walked through the door the lady tells me she can only do half of my mouth today And I would have to come back another day for the other half. This is ridiculous as I have always had my full mouth done from every other dentist. Then she tells me there's not enough time to do my mouth because it's after 4 PM. On top of that, the front desk lady was rude and was complaining because I was a few minutes late to my appointment. I was late because I was waiting out front for them to come out and get me (covid rules) after she put me on hold for 15 minutes on the phone I finally hung up and just went inside. Avoid avoid avoid! read more

Wonderful practice! Dr. Sinada and Dr. Mandy are the BEST! My first visit immediately felt welcoming with humble and kind customer service. Dr. Sinada is a wonderful Pediatric Dentist, made our children feel comfortable and fearless towards visiting the dentist. Not to mention the attentiveness I received from Dr. Mandy. I've routinely gone to several other practices, but I plan to return to this one from now on. I didn't get my hygienists name, but she was kind, patient, and thorough. I couldn't wait to get out of the chair and smile with my freshly cleaned teeth! read more

My 4 year old is very scared of dentist and the staff here were patient and accommodating. The front desk staff handled my complicated insurance situation while I was in the room with my son. I am super impressed with their services and highly recommend! read more

I gave a review from the parking lot, but Yelp's asking for another one. I was blown away by the fact that I received a follow up phone call from Dr. Mandy thanking me for coming into her practice. With me, a small gesture like this yields a ton of loyalty. In this day and age of digitized everything, a personal phone call tells me that patient care is important to their practice. read more

Dr Sinada and her staff are very professional, welcoming and most of all gentle and patient with the children. Her staff is very accommodating and handles all the insurance procedures. We highly recommend Alora Dentistry. read more

I'm not a fan of going to the dentist but Dr. Kaur made my experience worth while. She was friendly and made me feel very comfortable throughout my entire visit. If you are looking for a new dentist I would highly recommend her, I'm sure you won't be disappointed. read more

I am so amazed with this dental office. I recently had a treatment done and the staff was so kind to call me the next day to follow up on how I was doing. The Dr. is very kind and answered any questions I had. Thank you all so much!! read more

Terrible place to go. We were told that my 11 years old has 7 cavities. So I asked for her treatment details and her X-ray. I only got a detail about what I need to pay so I canceled my visit, ahead of my appointment. They changed me $100 for no show!!!! I would put no star at all but it wouldn't be posted read more

I got lucky finding this gem! Dr Kaur and her team were very helpful and informative. It's hard to find a dentist you're comfortable with but they made it so easy and smooth. I'll definitely be back in 6 months! Thank you Dr. Kaur! read more

I've had many bad experiences with dentist from Windsor to Santa Rosa. Alora dentistry change all that outcome. Dr. Mandy and her staff took extra care while I needed a crown. I can't say enough about this office and will recommend my family and friends to her office. Dr. Mandy takes her time when it comes to working on your teeth and explains all the procedures that are going to take place. She has a charming presence and an understanding that I feel comfortable with. I highly recommend Alora Dentistry. read more

Alora Dentistry is amazing! I 100% recommend this clinic to all my friends and family. Dr. Mandy is such a genuine and understanding person who takes care of ALL her patients thoroughly. She took her time to explain to me everything about my treatment and answered all my questions. I had a wonderful experience! read more

Went in for a consultation and was laughing at the two dental assistants trying to figure out the piano machine. One was telling the other one that she had to push a button. Then handed her colleague the vest she should have put on my child pre X-ray. Pretty scary they couldn't run a standard X-ray machine and bickered the entire time. After 5 tries of it not working my child who was already tired and hungry so I took her down off the stool. What was odd was the dentist had to tell them they would need a stool for my daughter to reach the pano machine and where to find it. You think they would know that. After discussing the experience with my dentist they were happy I left since they have to fix a lot of work from that office. read more