Dr. Savage and his office staff are awesome. Our dental insurance is giving us a hard time to cover sealants on our daughters teeth. It's been 7 months and it's a constant call every 6 weeks to the insurance. It's so frustrating, however I think we have finally straightened it out. The office has been very understanding. I had some extensive repair work done. Dr. Savage was so gentle and patient with every step. I was expecting pain for several days however with Dr. Savage's gentleness I only had discomfort the day of the procedure & that was relieved with Tylenol. If you need a dentist this is where you need to go. read more

Dr. Silverman is the worst dentist that I have ever encountered. She is extremely rude, nasty, out spoken to the point of being verbally abusive and very unprofessional. She told me that I needed a huge amount of unnecessary dental work. I most definitely got a second opinion and absolutely none of it was required. All of my teeth felt fine and were in excellent condition. I went there for one simple procedure which she wasn't going to perform. Stay as far away from this dentist as you can if you want to keep your physical and emotional well being. read more

Warning! PLEASE READ! I had a horrible experience with Villa Lane Dental and want to make sure nobody else follows my path! Would rate 0 stars but unfortunately, I had to click one. I had experience with medical practices in the past where I wrongly assumed I was being treated as in-network and in fact, was later charged for being out of network, so I ALWAYS make it a point to call ahead of time to verify my insurance with the practice. With Villa Lane Dental, this is exactly what I did. I called ahead to make sure they took my insurance and they confirmed they did over the phone. Then at the time of the appointment, I went in and gave my insurance information where I again verified that they took my insurance. Then at the time of service, I asked exactly how much it would cost with my insurance, which I promptly paid in person, immediately after the service took place. 1 month later I received a bill for 4X what I paid in person. Over $500. I called telling them there was a mistake and that I was in fact in network, as I had confirmed with them 3x prior. The woman I spoke quickly pointed out I signed a document stating I would pay all costs and that I should have consulted with my insurance. After a 30-minute conversation explaining how I had been blatantly lied to by Villa Lane's Staff multiple times (both in person and over the phone), I was ultimately forced to pay 500+ dollars for the service (just as it outlines in the paper I signed) The cost that I paid in person at the time of the appointment was explained to me as a mere estimate. When I asked how they could be 4x off on the estimate there was silence. If you for some reason have to use this dental practice make sure to read ALL OF THE FINE PRINT. And get written proof that they do in fact take your insurance. read more

Villa lane is now closed, I showed up for appointment on 11/15. Sign posted on door to call Redwood Dental. and sign about utilities being turned off. Called Redwood Dental and they said that they hadn't got all the paperwork transferred yet. They asked if I had received a call about the move. I hadn't. They would call me back. My coworker, also a patient with apt coming up on 11/29, hadn't received any information about this happening either. Villa lane phone doesn't work now and didn't even have a message to say they were closed. read more

The worse dental experience I've ever had in my entire life. Pain and tears and a year later still uncomfortable. I will say, the dental assistants are very kind and sweet especially, Trin but I would not recommend this place. read more

I saw Goodwill for last almost 30 years. He was great . About 3 years ago or so he sold his office and the problems began. Different dentists etc at time of visit. One of their dentists recommended a certain way to do a crown. 6 month later a different de tist in their office told me he wants to redo the crown because it wasn't a good idea. I said ok but I will not pay for this since it was their doing. My insurance wouldn't cover it again. Another over a thousand dollar deal.....villa lane dental would not agree to not charging me. Really very bad customer service and I could not ever trust them again. I switched to another office. They were passive aggressive about sending my latest x-rays when I switched . I had to go to office again to get it done. My husband switched too and they told him he had to pay 100 Dollars to send them. Wow horrible office now read more

I started taking my family here a few years ago based on Yelp reviews, and for a while we were satisfied with their office & service. Lately though their quality has rapidly declined, so much that I let them know we'd no longer go there. Between their front office and their dentists, there has been quite a bit of staff turnover, and I'm less than thrilled with both staff and with their new billing process. They billed me for routine work that I have full coverage for. I contacted my dental insurance company (Delta) who even verified my coverage, but they went ahead and billed me anyway and I had to pay out of pocket. In early July, I sent a formal notice (along with a couple follow up notices) letting the office know that I'd no longer be taking my family there and to cancel any/all appointments, but I still get calls & emails from them about scheduled appointments and appointment confirmations. They don't seem to have it together, and are lacking in customer service & transparency. read more

Went in for tooth pain. I was told there were five areas that needed scraping and resin applied. It was done without anesthetic in spite of my discomfort. The dentist then postponed the rest for a future date. After getting home I couldn't floss where she placed some of the resin. When I went back she forced dental floss into the gap and said it was okay. I didn't feel like it was, but I also didn't feel like arguing with her. She did there rest of the things that she was going to do. Afterwards, I was given a bill for the rest and was surprised that this wasn't discussed with me before. After spending $600 out of pocket, I was told I had to spend another $800 for something I thought I already paid for. She did find a crack underneath the only real cavity I had (the rest she just polished off stains and applied resin). And with that, she just filled it in the the bonding agent rather than refer me to a specialist to determine if I need a root canal. And after all of that, my teeth felt worse than they did before and this was after $1400 out of pocket expenses. I took my wife's advice and saw her dentist. She filed down the fillings that the dentist here failed to do and 24 hours later my jaw pain has gotten a lot better. She also sent me for a referral to figure out what to do about my cracked tooth, to see if I need a root canal or at the very least replace the filling the Villa Lane dentist placed. And that place where I said I couldn't floss? I was right. She looked and saw bonding agent covering part of the gap and that's why I was having trouble. That was only my second visit here. The first was okay but a warning sign should have been all new staff: new front desk people, new hygienist and a new dentist. Whatever's driving that place into the ground seems to be operational, but regardless I can't see how they can sustain themselves like this. The whole reason I went in was for an area of pain. That wasn't addressed properly and instead ended up spending a lot of money on things I didn't immediately need. I feel like they really just wanted to maximize profit off of me, instead of treating me like a patient. read more

They did dental work for me a few years ago. I found out they charged me more than the contracted amount with my insurance. The overcharge was a few thousand. I only found out when they tried to charge me more for a cleaning than the amount my insurance sent me.so I went back and researched all my payments to them to what is contracted with my insurance. I have been trying for over 2 years to get my money back. I just wondering if maybe this is insurance fraud? read more

Great environment, very friendly staff, and overall great experience! I felt very well taken care of and I am happy with my treatment.

Still a 1 star. My wife just went to a different dentist (one that is rated much better) and they confirmed Villa Lane Dental did a horrific job. Everything this place did made my wife's mouth worse. Now we get to pay for all their mistakes. I feel bad because I chose this Dentist based on their previous staff and now my wife suffered. read more

Villa Lane Dental - The picture is just 2 days after they burned her lip with the water attachment. - Cosmetic Dentists Near Me - Napa, California

0 stars- also showed up for appointment and read the sign to call Redwood. No prior notification. When I called Redwood Dental was given no explanation, except the Villa Lane was closed due to flooding. No records of my charts/ history and seemingly no one on hand that can address very simple and obvious questions. I was told to email info@redwooddental and someone would most likely get back to me. Huh? read more

Updating my review from 5 stars (3 years ago) to 1 star. The dentists I liked have left the practice and I can only assume it's because they didn't like the way things were done there. They will actively try to steal from you by billing you for products and services that you never received. Not good. read more

Awful, awful, awful. They nickel & dime you for everything. I loved going when Dr. Savage was there, but they've gone straight downhill for years since he left. Dr. Silverman, who took his spot, is terrible. She took ex rays after I had just had them done and charged for it because "she needed to do her own exam" since she was new to the practice. They had all my records on file-they did not need to do that. Then, when I went in to see her about a tooth that was hurting, she said she didn't see why it would be, but "guessed she could do a filling." She's the dentist! While she was doing the (maybe unnecessary?) filling, she sprayed me several times in the face with the hose & kept giggling about it with the hygienist while muttering, "oh, sorry." That was the last time I went. My family-in-law also had been going there for Dr. Goodwill, but have been informed by the office that he's retired. The last time they went, they were overcharged (they charged them for a fluoride treatment that they never got that was $200!!) then, on top of the overcharge, they double-charged my in-laws for the services they DID receive! They then argued with my mother-in-law and said they only charged her once, and she had to go and show them her account statement where it came out twice. It was a $400+ charge that they took out twice! Then argued about it. Then (when they figured out they were wrong) they said it would take 30 days to reimburse them because it "had to go through corporate." My in-laws said they wanted their records transferred to a new dentist, and Villa Lane said that would be a $100 charge! They are the worst ever. Don't go there. read more

Got dental work done here for me and my son. My son is usually scared but they really took the time to accommodate and comfort him. Everyone is very welcoming and thorough! read more

Took advantage of my situation and tried to make me pay for something that my insurance would cover then said my insurance didn't cover it because she called and they said no .they never called my insurance the person at the insurance office said no one had called regarding my treatment. They are liars and will take advantage monetarily if you're not wise to their game. Absolutely no stars . read more

Villa lane Dental office is great. Dr. Zhu is a great listener, gentle and efficient. Their assistant office manager is very informative and provides great customer service. This office is highly recommended. read more

I always feel relaxed going to any procedure.The dentist is kind and professional.Works well with the dental assistant. Office is clean well run proper covid safety followed and you always get a call to remind you of your upcoming appt. read more

I never really liked the dentist, but I trusted what they say. That includes dental work and insurance. Villa Lane Dental is the first dentist in my 56 years, that I feel are shady and dishonest. They told me I needed crowns and ASSURED me that my insurance would cover it and I only had to pay the copay. So, I had them do crowns in December. In January they said I need another crown and reassured me that it was covered. Three months later they tell me that my insurance didn't cover it and I have to pay $2500 dollars. I paid $1000 and told them to bill me for the rest and I will not be coming back. About 20 minutes later the office manager "we'll call her Nani" calls me and admits that they made a mistake twice telling me it was covered. Then she tells me that if I continue to be their customer, they will waive the balance. I told her I was busy and would have to call her back later. The next day I called Delta Dental and explained what had happened. They looked it up in their system and noticed that they did it twice. Then Delta Dental told me that Villa Lane Dental waited 3 months to contact them. I tried to call Villa Lane Dental back and work with them to resolve this matter. There final response was that they were going to keep the $1000 dollars I already paid them. I got the insurance from AARP website. So, I filed a formal complaint with AARP and Delta Dental about Villa Lane's underhanded billing practices. read more

Appointment was for 4 pm , they call day before and say rescheduled to 10:40 . I call and leave message that I will be there , but when I show up they gave the appointment to someone else ! After 20 yrs I guess it's time to find a different dentist read more

My grandfather has had a difficult time finding a dental office he liked but we found Villa Lane! His experience was awesome, and he truly felt taken care of here. The staff was friendly and seemed to be well educated! Answered all our questions and provided the help and care needed for the terrific experience! read more

What the heck happened? I avoided going to the Dentist during covid and finally called to make a appt. for a cleaning. I was told that my hygienist was no longer there, but one of the Dentists could do my cleaning. Not a problem. When I arrived it was a new staff up front and Dr. Goodwill who I loved was not there. The girl that did my X-rays must have been a trainee, it took forever! The cleaning was okay, but he went on to try to upsell me on Invisalign's for my bottom teeth. My bottom teeth have been crooked for 74 years, try that line on a 30 year old. I kind of felt like I was at a Western Dental offshoot. Time to find a new office. read more

I like the staff and the office is really well set up. They are pricey which is only reason I don't give five stars. Recently had a cleaning and the hygienist was super gentle. read more

Recommended by my Aunt. I came here for a really bad cavity that needed a root canal and crown. Very friendly and knowledgeable and gentle as can be expected. I loved how they talked me threw every thing before and as work was happening. The only issue I had was the sticker shock of the price. They were the only ones that were confident in being able to work with the tooth. read more

Sadly, after being a patient for many years (over 30), I have left Villa Lane Dental. The straw that broke my back was being told I needed a new replacement crown, 3 new fillings, braces and something else I can't remember. As I was having no pain, I went and got a second opinion. After seeing the new dentist I was told none of the work was needed. The 'fillings' that were recommended were stains, not decay. The crown was fine, etc. Unfortunately this practice was sold to a corporation and I believe they are just drumming up unnecessary procedures trying to make a profit. Also, the staff turnover, including the dentists, is crazy. The past three years I have seen a new dentist at each appointment. Do yourself a favor and find somewhere else to go for your dental needs. read more

Villa Lane Dental was excellent when Dr Goodwill was the owner/dentist. He was competent and a kind man. My experience with a replacement dentist (I think her name was Dr Hill) was not good. She was not truthful and forthright in dealing with me. She charged me $591 for a mouth guard that I didn't need and haven't used. When I called to discuss this with Myra, the office manager, she was defensive that Dr. Hill was correct, and that I was the one who had it wrong. I paid the bill anyway. I and my family have a new dentist and will never return to that office again. read more

Just had 2 ancient crowns replaced. I want to thank Trang (Train!) the dental assistant for her terrific care. She was knowledgeable, intuitive, and personable. I would request her again. read more

Dr. Goodwill is by far the best dentist I've ever been to. I'm almost 36 and I've been to at least 8-10 dentists in my life, across a few different cities/states, some were good, some were terrible. I mention this because I've had some experience with different levels of dentists. Dr. Goodwill is patient, communicates very well, he's gentle, efficient, and his "bedside manner" is second-to-none. He's incredibly smooth with his craft, even when literally drilling or grinding in to your teeth he has a way of making it seem smooth and uncompromising. He politely explains everything that he's doing to your teeth, not overly communicating, just comforting in a way. He remembers who you are, your preferences in the chair, and asks about your family. It's a true "family practice" feel with a professionalism that is unmatched. The staff at Villa Lane dental are very nice, professional, and quick. I never wait more than 5 minutes for my scheduled appointment, the closing process after the appointment is always efficient and fast. It sounds crazy but I actually look forward to dental appointments thanks to this office. Keep up the great work! read more

This place is so nice and professional and Dr. Rosenberg. The office was really nice and the doctor explained everything to me so I could understand what was going on with my oral health. read more

I do not go to the dentist, because they SCARE me. My sister referred me to Dr Goodwill's office, since she shares my phobia. I could not get in with Dr Goodwill, but scheduled with Dr Kim and crossed my fingers. WOW! If this is what it is like, I may go for my regular checkups. Dr Kim was kind and thorough. He performed my cleaning himself, and was very sensitive to my needs. I am actually glad that Dr Goodwill was booked. I see myself as a lifelong patient for Dr Kim. read more

I love going to see Dr. Goodwill & his staff. I am a Registered Dental Assistant and know what is happening but the staff still explain everything they are doing and make me feel at ease. The office is clean, inviting & comfortable. I would recommend anyone looking for a great dental experience to go see them. read more

The staff are very nice and great with scheduling appointments!!! You guys are awesome and very helpful

Kind and professional office staff, I've been a patient for years - and can't imagine using a different dentist office!

Really great staff and the doctors were so good. Also work with me on my insurance and billing.

I am extremely pain-phobic and was resigned that at one time during my visit I would yell in pain, but it didn't happen once. As the visit progressed I was constantly asked if I was comfortable, which I really appreciated. It was clear that my comfort was important. I will definitely be back. Thank you, Dr. Goodwill! read more

This office has the kindest staff and the most incredible Dentists! I would highly recommend them to all friends and family!

They were extremely thorough and made sure I was understanding everything they were explaining to me! They also gave me many options for what I should do for my tmj! read more

Best dentist ever, I have been going to this practice for over 30 years and they are absolutely great. Always leave smiling and happy. They are very caring and detailed Love these people. read more

Dr Goodwill is amazing! I've been going to him since I was a child. Everyone is so friendly and helpful, and shows great professionalism. I will never go to another dentist. read more

I wish I could give them zero stars. I went to this practice for two years, and spent thousands of dollars on my teeth. I was always told that I had to pay in full at the time the service was rendered, which I always did. Back in March of 2021, one of the rotating dentists that I saw there recommended I get a mouth guard for my upper teeth only, because I have crowns on the uppers. I was told it would cost $450, so I agreed, and I paid them the $450. Fast forward to October of this year, and I get a bill in the mail from them that says I owe $450 for upper and lower mouth guards. Well, I never got lowers. So I called to try to get this fixed and I left three messages, all of which were never returned. I switched dentists, and moved on with my life. Then today, I received yet another bill from Villa Lane Dental, for $450. I called again, this time they answered and tried to explain to me that I do owe $450 because of "insurance" or "we don't have a note here that you only got uppers" and they were basically rude and condescending. Do not trust this practice, they will try to rip you off. I have already filed a complaint with the Dental Board of California and if I have to I will take further measures to protect myself from these grifters. read more