They're charging $200 a gram, not at all worth it when gold value fluctuates. My fiancé went in…read morehere to get me a chain to go with a Virgin Mary pendant he'd gotten me in the city, guy charged him 1400 for a BABY rope chain. 17 inches, around 6 grams. He was just excited to surprise me and took the price, but I wouldn't have let him had I been there. I'd return it if I could because he paid cash but, not possible. Wouldn't recommend this place.

A full service jewelry store with quality jewels and jewelry. Jewelry is beautifully displayed and…read moreshowing a wide variety of necklaces, bracelets and rings. It's a beautiful store and you'll notice immediately that the jeweler takes excellent care of his stock. The proprietor is knowledgeable and skilled and honest. That is very important because you are spending big bucks and often jewelry bought is for a loved one. So you want the best! This store offers the best. The jeweler is a very nice person and welcomes all people without a hint of an unpleasant attitude even if you don't buy something. I believe in supporting neighborhood businesses but only if it's earned. The owner of Crosby Jewelry has earned my respect and money.

Amazing place! Alana was amazing at helping pick the perfect engagement ring and wedding bands for…read moremy fiancé and I! She answered all our questions and showed she genuinely cared about us! Billy also gave us an amazing veteran discount! Highly recommend this place to others!

We went in to the store in late April with 2 missions - sell some pieces, and repair and enlarge my…read morewedding rings. They appraised my pieces with a very fair price, and took my rings with clear plans for these precious heirlooms. Then life intervened - I had a fall, and then surgery on my knee. The folks in the jewelry store were so patient! I limped into the store again on the 7th of May. My rings were so beautifully repaired, they took my breath away! I feel so fortunate that after almost 3 years, I get to wear them again. And we struck a very acceptable deal for the items I sold. Honest, professional, friendly. This family-owned shop will have my jewelry business from now on. I can't recommend them highly enough!

This place is always empty. I am one to support local small businesses. Unfortunately this business…read moreis off my list. I recently went in to purchase a small empty bracelet box. I was passing on an heirloom, and I wanted the piece to look nice in a box. I asked the man behind the counter if I could purchase a box. Without even a thought he immediately said "NO." You can't support small business if small businesses do not take into account those who reside in the community. I'll take my money somewhere else.

Excellent service. They will not push you to buy more , will clean and wrap purchases that are…read moregifts and exchanges are very simple. Highly recommend

I came to these folks because they are nearby and I needed several things fixed- I wanted my gold…read moreplated chain fixed as a link broke, a watch battery replaced, and most importantly a pet pendant containing a beloved dog's ashes resized (the chain part). Everything came back perfect. All adjustments were done to specification, and they were smart enough to adjust the length of my bracelet from both sides instead of just from one like I had asked, which keeps the pendant more centered. I also noticed my gold plated chain came back even more shiny and gold so I don't know if it was re-plated or just polished and cleaned but I love it. Great job! And I believe I spent only about a $100 for all three things which was extremely worth it. Turnaround was about a week and they had a good process to set up the pickup to ensure no one can just take your jewelry.

I had a bracelet repaired by QJR in May 2026. When I received it back, the clasp had been installed…read morebackwards, making it unwearable. I contacted customer service and spent a significant amount of time going back and forth with them through their chat. The problem is that their chat is extremely slow, with 30+ minutes sometimes passing between responses. I was able to communicate with them, but only by sitting around waiting for each response, making it a very frustrating and impractical way to resolve an issue. They agreed to fix the bracelet but would only cover $100 of return-shipping insurance, despite the bracelet being worth significantly more and having sentimental value. They refused to cover the additional insurance I had originally paid for. I ultimately suggested receiving store credit for the insurance cost, which they agreed to, but the issue still went unresolved. Months later, the bracelet is still unwearable. I recently reached out again and, once again, have received no response through the chat. Mistakes happen, but the company policy to not match insurance value and the lack of functional customer service have been disappointing & gave more frustration than it's worth. I gave 2 stars because I did have two other previous items that were completed without issue. You just have to hope nothing goes wrong.

Came here yesterday to get the latch on my silver chain fixed. I've had to get this same thing…read morerepaired two other times at two different jewelry shops, and both of those places charged me money and made me wait at least 3-4 days to get the chain back. Not Kathe's Jewelry. I walk in there, expecting to just drop the chain off and pay some money for the repair job, but the guy working behind the counter (who I think also co-owns the place???) took my chain to the back for literally 30 seconds and then came back with it good as new and told me it was free of charge. He even gave me an old-fashioned handshake at the end like we were longtime friends. Made me feel like a special man walking out of that place. At any rate, if you live in the East Village or anywhere near it, don't go to any other store for your jewelry repair. The guys that own and operate Kathe's are so friendly and down-to-earth, and it looked to me like they were selling some nice pieces, too. 10/10.

Brought three pieces for repairs -- good work, fast, and friendly!! Will be bringing more pieces…read moreback.

I found them to be honest and reasonable. gone there for years. Good family business.read more

Nice jewelry store…read more Took a look around the store and the merchandise selection was very good. Everything was organized and clean. The prices were fair. The staff were very friendly and knowledgeable. Bought a nice necklace for a reasonable price and had it gift wrapped. I will come here again.

Finding this place was a saving grace in these pandemic times where subway safety is questionable…read more I'd usually buy watch batteries from a guy at a booth near Kings Supreme Court and before that, got one from a pricey booth at a retail center near Westchester Supreme Court. I was able to get all my watch batteries replaced and even get a new keeper on one of my watches without going bankrupt! I'd definitely come back since it's easy for me to get to by bus.

Absolutely GREAT place to take your watch to be fixed. Staff is absolutely friendly and courteous,…read moreefficient and quick. I would take my watch to them any day! Thank you! Thank you!

The service was great! I Loved my jewelry and I got a good price for my necklace!! Would definitely…read morerecommend and come back again.

Owner of the business is very nice and helpful. Guides you very patiently…read more First came in to buy a couple rings but didn't have my style or what I had in mind. The owner showed me a book with much more variety and was able to find and order the ring. Stayed with this business ever since. Pricing was also respectful and gave a discount.

I find Alex's is great for jewelry cleaning and repair. I don't purchase jewelry these days. I do…read morehave a few cherished pieces. I have a necklace that needs repair. I'm hoping I can get out soon. One good thing about cancer and chemo; I recently started swelling more in my hands. My rings finally fit without worry that they will slide off! SEE there's a bright side to everything. Thanks Alex, please stay in business I'll be back.

Alex is so nice. Went there to fix a couple of items. Quick service and had a nice conversation…read morethe entire time I was there. bonus for dog lovers: there is a very cute and super friendly dog there who loves getting pets. Added to my enjoyable visit. If you are in the neighborhood and need any jewelry fixed, cannot recommend this place enough!

First and foremost the service is great; well I was the only customer at the time…read more They have a generous selection of necklaces the size of tree trunks, That's all and good if you have 80k to spend. My only gripe is I returned a Medalion cause it was too small. The Medalion was offered to me for $185 for the bigger one,but I bought the $150 option. When I slept on it,I decided to return it the next day for the bigger option.when I told the lady she jacked up the price for $250. I said the price was $185 yesterday, she gave me her grand hustle,and I didn't have time to hear a money hungry person;I paid the $250 and left.

I've never dealt with a shadier more disrespectful business in my entire life. After spending…read more$1500 not in including shipping, I had returned the item due to them misleading info as the item was considerably smaller. I asked this company to provide more options due to the headache working with this company has created. I agreed to another item in comparable value. However, upon receiving the item, it was not as described and was hollow. I again sent this item back and requested a refund. What proceeded was a phone call from "Eddy" , who began to berate me with homophobic slurs, insulted and disrespected me with comments similar to an adolescent child that learned how to swear. When he ran out of breath as a result from insulting me (unsolicited btw) I asked if this was standard protocol to call customers and insult them. Not surprisingly, he hung up. Overall, Ive spent almost $2,000, I'm in the process of contacting my bank as I will not tolerate "Eddy" or any of his cronies talk to me in 5is manner(a paying customer, mind you) but I will never hesitate to share this nightmare experience with anyone who my think of doing business with Fordham.