This place is always empty. I am one to support local small businesses. Unfortunately this business…read moreis off my list. I recently went in to purchase a small empty bracelet box. I was passing on an heirloom, and I wanted the piece to look nice in a box. I asked the man behind the counter if I could purchase a box. Without even a thought he immediately said "NO." You can't support small business if small businesses do not take into account those who reside in the community. I'll take my money somewhere else.

Excellent service. They will not push you to buy more , will clean and wrap purchases that are…read moregifts and exchanges are very simple. Highly recommend

From start to finish, the customer care experience at Quick Jewelry Repairs was first rate!…read more The enamel repair ion my ring is perfect! This company has earned my respect and future business!

I am deeply disappointed in the craftsmanship and the customer service at QuickJewelryRepairs.com…read more In March 2023, I paid $60 to have my platinum wedding band resized down. Within a year, the structural integrity of the work failed: the seam where the ring was cut is now visibly open and physically sharp to the touch. This is a clear case of improper fusing or the use of inferior solder--platinum should be seamlessly welded, not left with a failing joint. When I reached out to resolve this, they admitted the repair would cost over $500 and offered a measly 15% discount. It is predatory to charge $60 to remove a piece of my platinum, then demand over $500 to fix a seam that shouldn't have failed in the first place. I expected this company to stand behind their benchwork, but instead, they are trying to profit off their own technical error. I no longer trust them with my jewelry and suggest others look elsewhere for quality platinum work.

Came here yesterday to get the latch on my silver chain fixed. I've had to get this same thing…read morerepaired two other times at two different jewelry shops, and both of those places charged me money and made me wait at least 3-4 days to get the chain back. Not Kathe's Jewelry. I walk in there, expecting to just drop the chain off and pay some money for the repair job, but the guy working behind the counter (who I think also co-owns the place???) took my chain to the back for literally 30 seconds and then came back with it good as new and told me it was free of charge. He even gave me an old-fashioned handshake at the end like we were longtime friends. Made me feel like a special man walking out of that place. At any rate, if you live in the East Village or anywhere near it, don't go to any other store for your jewelry repair. The guys that own and operate Kathe's are so friendly and down-to-earth, and it looked to me like they were selling some nice pieces, too. 10/10.

I had a great experience every time I come here. Jonah and Kathe are friendly and make beautiful…read morejewelry. I bought a pair of amethyst earrings from them and haven't taken them off. They also sell some costume jewelry for those who prefer that. Jonah also buys any unused gold and jewelry you no longer wear and gives you a great price. Thanks for accommodating me today! Will be back to buy more jewelry!

I found them to be honest and reasonable. gone there for years. Good family business.read more

Nice jewelry store…read more Took a look around the store and the merchandise selection was very good. Everything was organized and clean. The prices were fair. The staff were very friendly and knowledgeable. Bought a nice necklace for a reasonable price and had it gift wrapped. I will come here again.

Finding this place was a saving grace in these pandemic times where subway safety is questionable…read more I'd usually buy watch batteries from a guy at a booth near Kings Supreme Court and before that, got one from a pricey booth at a retail center near Westchester Supreme Court. I was able to get all my watch batteries replaced and even get a new keeper on one of my watches without going bankrupt! I'd definitely come back since it's easy for me to get to by bus.

Absolutely GREAT place to take your watch to be fixed. Staff is absolutely friendly and courteous,…read moreefficient and quick. I would take my watch to them any day! Thank you! Thank you!

The service was great! I Loved my jewelry and I got a good price for my necklace!! Would definitely…read morerecommend and come back again.

Owner of the business is very nice and helpful. Guides you very patiently…read more First came in to buy a couple rings but didn't have my style or what I had in mind. The owner showed me a book with much more variety and was able to find and order the ring. Stayed with this business ever since. Pricing was also respectful and gave a discount.

Alex is so nice. Went there to fix a couple of items. Quick service and had a nice conversation…read morethe entire time I was there. bonus for dog lovers: there is a very cute and super friendly dog there who loves getting pets. Added to my enjoyable visit. If you are in the neighborhood and need any jewelry fixed, cannot recommend this place enough!

I find Alex's is great for jewelry cleaning and repair. I don't purchase jewelry these days. I do…read morehave a few cherished pieces. I have a necklace that needs repair. I'm hoping I can get out soon. One good thing about cancer and chemo; I recently started swelling more in my hands. My rings finally fit without worry that they will slide off! SEE there's a bright side to everything. Thanks Alex, please stay in business I'll be back.

First and foremost the service is great; well I was the only customer at the time…read more They have a generous selection of necklaces the size of tree trunks, That's all and good if you have 80k to spend. My only gripe is I returned a Medalion cause it was too small. The Medalion was offered to me for $185 for the bigger one,but I bought the $150 option. When I slept on it,I decided to return it the next day for the bigger option.when I told the lady she jacked up the price for $250. I said the price was $185 yesterday, she gave me her grand hustle,and I didn't have time to hear a money hungry person;I paid the $250 and left.

I've never dealt with a shadier more disrespectful business in my entire life. After spending…read more$1500 not in including shipping, I had returned the item due to them misleading info as the item was considerably smaller. I asked this company to provide more options due to the headache working with this company has created. I agreed to another item in comparable value. However, upon receiving the item, it was not as described and was hollow. I again sent this item back and requested a refund. What proceeded was a phone call from "Eddy" , who began to berate me with homophobic slurs, insulted and disrespected me with comments similar to an adolescent child that learned how to swear. When he ran out of breath as a result from insulting me (unsolicited btw) I asked if this was standard protocol to call customers and insult them. Not surprisingly, he hung up. Overall, Ive spent almost $2,000, I'm in the process of contacting my bank as I will not tolerate "Eddy" or any of his cronies talk to me in 5is manner(a paying customer, mind you) but I will never hesitate to share this nightmare experience with anyone who my think of doing business with Fordham.