Customer service is horrible. No communication and they do only the bare minimum on repairsread more

Driver drove truck onto sidewalk to threaten someone that he didn't like his skin color. Held…read morehis horn down in a continuous blast. The person had a dog, and both were traumatised.

Whew, the other reviews are pretty scathing! My experience…read morewas apparently different. They are very proffesional. Sire, it takes a while to get things repaired correctly, and I'm ok with that. I want my vehicle repaired correctly. Sure down ti.e costs money, but multiple down times are way expensive. My experience was good. Vehicle is repaired, and I'll be on the way

People here are Great ! If you want someone to Smile when they take your money .... do business…read morehere. !!! Very happy with Service - pricing and the sincere respect !!!!

I got excellent service and Oklahoma. I was here all the 15 minutes. Got my refrigerator installed…read moreand a replacement mirror excellent service.

I am extremely disappointed in the service and, more importantly, the lack of accountability at…read morethis location. I will not be returning. I brought my truck in for an exhaust system issue and was told I needed to go to an authorized Freightliner dealer for proper diagnostics. After previously visiting a shop that did not have the correct software, Premier diagnosed the issue and provided an estimate over $2,000, with the actual part listed at around $50 and the remainder being labor. I was informed the repair could not be completed that day and that I would need to return the following morning. Because my truck is my livelihood, I asked if a technician could show me the exact sensor that needed to be replaced so I could attempt to have it repaired elsewhere. A technician walked to my truck and physically pointed out a sensor and confirmed that this was the one needing replacement. I then asked if I could purchase the part. I was told yes, and I purchased the part directly from Premier. I contacted a roadside mechanic to perform the repair. When he arrived, he informed me that the part I was sold did not match the sensor that Premier's technician had pointed out. I immediately called Premier and explained the situation. I was told that the wrong part had been given to me and that someone would bring the correct part and swap it, since I did not have enough time to return before closing. I was told they would drop it off on their way home. I waited. No one ever showed up. Because the correct part never arrived, the roadside repair could not be completed, resulting in additional downtime and expense. The following morning, I returned to Premier to explain everything that had occurred. At that point, I was told that the part I originally purchased was actually the correct part according to the diagnostic report, which directly contradicted what I was told the previous day and the sensor that was physically pointed out to me at the truck. In other words, the sensor identified during diagnostics was not the same sensor the technician showed me in person, yet I was left to absorb the consequences of that inconsistency. Instead of accountability, I was met with internal finger-pointing. Service said it was a parts issue. Parts said it was a service issue. No one took responsibility for the conflicting information, the missed follow-through, or the financial loss I incurred. In total, I spent over $400 at Premier, plus hundreds more on roadside service, and nothing was repaired. I was repeatedly asked for the name of the associate who said they would bring the part. I do not have a name. However, I find it troubling that the focus became questioning my credibility rather than addressing what went wrong. I have photos of the sensor that was pointed out to me, and there would be no reason for me to fabricate this experience. As an owner-operator simply trying to keep my business running, this was extremely disappointing. I came in seeking solutions, not blame or internal conflict. Accurate diagnostics, clear communication, and follow-through should be the minimum standard at an authorized dealership. Mistakes happen. Lack of accountability should not. I strongly advise other owner-operators to proceed with caution, double-check everything, and get all commitments in writing.

This is a terrible company. They fix cars with used parts. They hire you for a couple of days then…read morelet you go for made up reason and don't give you your tools back until you show up with the cops multiple people have told me this as well as I've experienced it myself strongly don't recommend