I was in Steve's Ace Hardware on JFK 3 times in the last week. Bob helped me each time and showed me where to find the items I needed. He made it simple. I recommend the store to my friends. read more

Great products and service. They have products that you don't find elsewhere. Always knowledgeable staff ready to help.

Friendly and knowledgeable staff. They always willing to help guide me on my project. Their selection of BBQs and accessories is extensive. They have a nice selection of home goods as well. Plus there are sweet cats roaming around, or more than likely just relaxing for all to pet. read more

In full disclosure I must tell you I work at Ace Hardware but not in the department I'm reviewing. Recently my father in law passed away and we decided to go with the floral department at Ace for the wake and funeral flowers. They were very beautiful! We met with the ladies in the floral department and they were very professional and compassionate. We dealt with Lauren and she was excellent during the whole process. Thank you! read more

Went there today in search of vegetable plants. They had a fairly good variety but the pricing was VERY confusing. Nothing was marked and we were told at the outset if you fill a flat with 4 packs of an individual vegetable it was $20 however most of the plants weren't in 4 packs. When asked, an employee said some plants weren't in actual 4 packs though they were still considered 4 packs because the grower just put 4 of the vegetable plants in a larger sized container. Ok so we go to check out and it turns out some vegetables in the same size container weren't considered 4 packs though they were right next to containers that were considered 4 packs and there was no separate pricing listed. And just to add to the confusion, there was an actual 3 pack of a vegetable plant that was considered a 4 pack???? Are you confused yet? - welcome to my world. The guy who checked us out was just as confused so we had to wait for clarification from a manager. We explaining our confusion and what the other employee told us but to no avail. By this time we were so disgusted we just paid the bill and left. I have to say that I normally have a good experience at Ace but in this instance buyer beware! read more

The review below is why if you need an actual human, who CARES, knows what they are doing, is WILLING to cheerfully help, even if he wasn't, and will walk you through it, are a few of the many reasons why Steve's Ace Garden and Hardware Center is the place to go. Today I went to Steve's looking for large flat garden rocks because I paint them. In the summer the bins are sitting outdoors because it's more gardening season but I needed a few to paint. It's 17 degrees. I felt so bad asking him but one of the owners, Jason said he wasn't comfortable with me doing the trudging to get to the bin so Curt came out. I told Curt that I needed rocks and why. He most likely thought I have rocks in my head but never showed it. Instead of looking at me like I was insane, he could not have been more accommodating. Curt walked through a foot of snow, got to the rock bin, which of course was in the back of the section, saw how much snow was on top of the rocks, went back in, brought out a leaf blower and blew the snow off the rocks. Genius idea by the way. After I saw how much work he was going to and was still going to have to dig thru the rocks, I told him I'd buy two pieces of slate to paint instead. That was easy to get to and Curt brought it to the check out for me. He'd already gone so far above and beyond, I couldn't ask him to pick through the rocks for me for a $10.00 sale, maybe. Once I was at the checkout he noticed a big crack in one of the slate pieces and if I'd gone to the trouble to paint it, give it as a gift, then it cracked I'd be sick so I just bought the one nice piece of slate. I appreciate that every single time I go into Steve's there is ALWAYS a person there who knows what they are doing. If they don't, they find out. They don't just brush you off. I called a lumber store here in town and before I could even ask her if they have them, she said "NO" and had no idea what I wanted. Totally rude. You won't get treated like that at Steve's! Thank you Curt, Jason and Steve's Ace in Dubuque!! read more