Everything you need for opening, closing and maintaining a pool. staff friendly and helpfulread more

I can't attest to pool installation - but I did choose Saraceni as my chemical supplier this year…read moreto help keep that local economy growing. Friendly staff and knowledgeable. I stopped in a few times this year and I was in and out in no time. Very professional and the prices are comparable to the big pool stores.

Ordered a pool liner. It was the wrong one. So I wanted to return it for full credit so I could…read morepurchase the correct one that was about $200.00 more which i was Fine with. They could care less. Now the box for the original liner was never opened. They didn't want to hear it. They charged a 30% return fee and I had to also pay shipping to return which came to about 50% of what I paid. So I returned it in original box, the same way I received it. I called back about a week later after tracking showed it received at the Fla. address for returns. Mind you, they never contacted me to let me know it was received. I was told that the package was received opened and damaged. I asked hem to send me photos of the damage and of course they didn't and was told that they contacted UPS about the damaged box and that UPS was waiting for my claim. Well that was a lie as they didn't contact UPS until after I called them out. Bottom line don't deal with these thieves. #1 the phone number they list is bogus, so there is no one to talk to, #2 it's email only which is a joke. I put the claim into UPS and keeping my fingers crossed. Good thing I took pictures of the box at the UPS store I used to ship it back. YHEYSUCK!

Ordered a liner 6/15. Still has not been checked on. It has not been confirmed or shipped. Took my…read morepayment 6/17. Emailed on 6/30- they said they'd "check the warehouse". Requested a refund.

Excellent Service, If your looking for great pool Service, give them a call. On time, and…read moreprofessional crews, did a great job fixing our in ground pool.

Extremely reasonable compared to others. Professional and attentive. Can't wait until they start!read more

Finally got a chance to stop in and check out the warehouse last weekend! They have a huge…read moreselection! I was not expecting what a huge place it was. The amount of hot tubs available alone was astpunishing. They have a really cool selection of air hockey, foosball, pinball, etc too which I wasn't expecting. They also have saunas, patio furniture, a full size pool, and grills set up to look at. Their selection of green eggs was very impressive.

*I have never been to Recreational Warehouse. I am posting this review for my dad*…read more On Wednesday, he got out of work late and by the time he got to RW, it was 3 min to close. Mark and Lisa were working and even though it was time for them to go home, they opened the door for my dad. He needed a pool cover and a pillow. They took down his order, went wherever to get it, and cashed him out. All with a smile and what my dad described as 'excellent customer service'. He came home so happy that they were able to accommodate him like that.

Customer service is awful. The sales reps have very little knowledge of pools and equipment and…read morecan't answer basic questions about the products they sell. Clearly the employees receive very little training. The manager is the worst. Asking a simple question like "what is the life expectancy of this filter cartridge" should never be answered with "I don't know". I will never give this store my business again. This is why people turn to online purchases.

Honest and knowledgeable And willing to take the time to…read moreexplaining how to maintain hot tub. Even told me to bring in water samples to get FREE analysis. Plus they have some cool stuff. Got a floating cup holder.

Really nice people and really helpful. Been there many times over the years and for the most part…read morenever any issues..

Bought pool 2 years ago and was leaking immediately and now have to replace defective liner and pay…read moreto have it installed! All they care about is money not customer service!

They closed and opened our pool, great to work with and would highly recommend! Opened the pool…read morethis year and actually left it sparkling clean, unlike the last company who duped chemicals in, started the pumps and left. Super happy with this company!!

they told us they would open our pool Thursday between 8am and 8 pm.We stayed home all day waiting…read moreand they never showed. I called them that afternoon and they said they would be there..First they give us a 12 hr window which was crazy but then they never even call to let us know they were notgonna make it

My husband went there this morning to get a couple gallons of chemicals for our pool. He brought…read morethem up to the counter. The woman working there was on the phone and obviously seen my husband there and ignored him. She was "fiddling" with things around the counter while talking about friends on Facebook with the person on the phone. My husband, who had been been standing there for several minutes at this point asked if she could cash him out. She briskly stated "excuse me sir I'm on the phone with a customer ". and went on with the phone conversation. My husband left the chemicals on the counter and went to Tops and bought them. They were probably cheaper there anyway. Needless to say he won't go there any more

We turned to this company when the other service we used to open our pool didn't return calls…read more They're nice in the store but didn't seem very interested in fixing the problems we had nor were they interested in teaching us how to maintain our pool (using the pump, vacuum, etc.). Once when they came over I pointed out a crack in a hose and said I wanted to have that fixed. The guy said "we'll do it next year". What? That was in July. The hose is now completely broken and I don't want the pool to be closed with a broken hose. Then when my husband called to schedule the pool closing they told him they "always close that pool on XXX". Huh? That was when the former owners closed the pool. Hello? They don't live here. So then I stayed home the entire day they were supposed to come and they never knocked nor rang the bell but somehow there was a note on the front door telling me they couldn't access the pool to perform the service. Do NOT use these people unless you want serious aggravation.