They ran a diagnostic on my Toyota RAV4 and could not make heads or tails of it. Aired up my spare…read moretire and told me to take to dealer. They had it 48 hours and never called me to tell me it was ready. When I picked it up I had to walk to the back lot to retrieve it. They didn't even have the courtesy to bring it up for me knowing I was on my way. I'll be going someplace else.

My husband believes in supporting local businesses. He goes to this place and exactly tells them…read morewhat has to be checked- they decide to do something else and charge him $1300 for it!! Problem is not fixed, so now we have to go to another place, because local brother's business decided to rip another family off! And there's nothing we can do about it!!!

If you live in east Nashville, and you need your car repaired right, there is no better place to…read morego! Will they be the cheapest? Probably not. Will they be the fastest? Again, probably not. But...if you want your car fixed right the first time, with quality parts and a guarantee behind it, there is no better place to go. The owner, Mike, and his service manager Trevor, will make sure your automotive repair experience is everything it's supposed to be. Hats off to an old school repair shop that gets things right

We needed our transfer case replaced due to damage from a road we drove on. They took all the…read moreinformation and we waited for the new transfer case to arrive. They told the truck right in and we had it back the next day. Truck drives like a new truck. They went over everything and kept us up to date on anything they found that needed to be replaced. Thanks to Tony with his expertise and his crew, he has a five star rating. Thank you Frank Torma

My Challenger started driving funny within six months of buying it. I called Bryan and told him…read morewhat my car was doing & he told me that my hunch was right and it needed a clutch. That came in, so I dropped it off with them, after hours. The next day, Mike called me and told me the service was done, and they'd found another issue there, and fixed it as well after hunting down the part for me. I couldn't have asked for a better price or repair time. They definitely beat the books!

Horrible place I've took 2 cars there and a total of almost $1300 later and neither were fixed…read more It's been a year since it happened and I thought I'd give them a yearly review. For their service they gave me. They put the wrong exhaust on car and it caught fire. Melted my cv joint and costed me hundreds more to fix it. Charged me $300 to fix another car that had a problem starting and it started the issue again the very next day. No refund no fix to the issue. This place suuuuuucks!!!!!

Lucas at Cumberland Kia is the definition of excellence…read more I came in needing a new tire, but what I received was far more than a simple service appointment. Lucas carried himself with a level of professionalism, care, and integrity that you don't see every day. He didn't just replace a tire -- he restored peace of mind. He moved with confidence, explained everything clearly, and treated my situation like it genuinely mattered. There was no rush, no attitude, no shortcuts -- just someone who takes pride in doing things the right way. In a world where customer service often feels transactional, Lucas reminded me what true service looks like: kindness, skill, and a commitment to making sure people leave better than they arrived. If you want someone who goes above and beyond, someone who turns an inconvenience into a moment of relief, ask for Lucas. Cumberland Kia is lucky to have him, and customers are blessed to be served by him. One of your ultimate favorite customers Honey Burford

I brought my car in for a repair and I could never get a hold of Cumberland Kia to check on the…read morestatus of my car. I called every department multiple times trying to get connected with the service department to check on the status of my car and they would say they would call me right back, yet I would never receive a call back. The service department never answered the phone. I am very frustrated with my experience here considering it is already a large inconvenience to not have a car, and on top of that I am having to get past poor customer service and no communication with the dealership. There is no comfort that my vehicle is in good hands.

I thought these guys were super nice and helpful. My car broke down and I used them to tow me to…read moretheir dealership and they ended up doing the work on it as well. Not only that but I had my two dogs in my car as well and it was 97 degrees outside. Not only was every person I met at this dealership kind to me, but they were concerned for the safety of my dogs. There were multiple mechanics that brought my dogs water and they even let us stay in the employee break room until my ride came to get me. One man even got some dog bowls out of his truck for me to use. They were all so kind and helpful. They performed the work very fast. They got my car around 2 or 3 on Friday, had to order a new radiator, and it was ready on Monday by 4pm. It wasnt the cheapest work but seems to be quality and I would go back. Everyone was so nice which goes a long way these days.

Great dealership good people. Good selection of vehicles and the service department delivers.read more

I'm a new customer here. The staff is friendly and knowledgeable. Good customer service is rare…read morethese days but still in existence at Doc's. You have to be able to trust your mechanic and from a person that cares about maintaining his vehicles I trust these folks based on my initial experience. They appear to spend money on staff rather than flat screen TVs, coffee and donuts. The place is neat and clean but nothing fancy, just how I want my mechanic's shop to be. Spend your money on the things that matter most, the quality of people you hire and their training. I work in Cookeville but live an hour away and have tried multiple shops closer to home, as of now I'll be inconveniencing myself to come here, they're just that good!

Been coming here for a couple of years. Both my truck and my wife's SUV. Service has always been…read moregreat and very competitive prices!