Kenny, knew right away what the issues were with our electric stove AND clothes washer! Very…read moreknowledgeable and personable. We know who to call for future repairs!

One word ... RESPONSIVE! Not only did Kenneth (Kenny) know exactly what the problem was based…read moreupon our description, but he called us, near-immediately, offering to come out the same day! And, his pricing was very, very fair. Kenny is, now, in my Contacts List -- and will, definitely, be receiving return business AND referrals from us!

If I could leave ZERO stars I would. BE VERY CAUTIOUS hiring this company. May say multiple parts…read moreare bad when there is NOTHING wrong with the ANY of the existing parts. At the end of Jan 2026 ... I was told they "specialize" in Bosch appliances so we had them come out for diagnostics. We were getting error msg e24 and e01. After "testing" the parts we were told BOTH the heat pump and control panel needed replaced, they quoted over $1500 for repairs. We looked at videos to replace these parts ourselves and it didn't look too difficult to install. Bought the parts, spent $918 (+$159 diagnostic fee with this company), it took less than 30 minutes to install the parts. After running the dishwasher STILL got the SAME error messages with brand new parts. Figuring maybe we did something wrong or maybe the new parts were bad, was obviously upset, ran the dishwasher 2-3 more over the next month or so, always ended with same error codes. After reviewing additional videos, found one that emphasized that the DRAIN PUMP IMPELLER cover MUST be CLICKED into place. After checking the cover, it wasn't locked into place properly, it took a little pressure but finally it clicked into place. Ran the dishwasher and haven't had a problem since. Ended up testing the original parts we took out that we were told needed replaced and there was NOTHING wrong with them. Called the company to ask why this simple fix wasn't checked to begin with and why they aren't trained regarding these types of things. Somebody named Steve returned my call, said he was going to call back and never did. A week later I called them back and Steve answered the phone, he was very rude and I probably wasn't too nice back tbh. He ultimately said since it had been a few months there was nothing they would do. He said if we had called back sooner, they would have done another diagnostic test. Which makes no sense, since I was told the parts were bad. If I hadn't done my research the actual issue would never have been fixed. My problem is that Mr. Appliance should have been aware of the most simple fixes for the Bosch product they said they specialized in. They cost us a LOT of extra money and stress, however, I AM thankful I didn't pay the company over $1500 to fix a problem that DIDN'T EVEN EXIST. If you choose this company keep in mind they may not be looking out for the customer's best interest and go with the most expensive fix when the most simple of issues could be causing the problem. They could have cared less to address my concerns. **The service was done under Shannon Smith, ask Steve he knows what this is regarding. I also left a review on BBB and Google.

Our ice maker had been broken for a month. One tech said it needed a part and then would be back to…read moreinstall. The appointment was canceled due to medical emergency, but we couldn't get a reschedule. I called Mr Appliance, was scheduled, tech came out, diagnosed the problem (no part needed) and had the ice maker up and running that afternoon! We are very grateful.

Response is quick usually next day or 2, takes care to complete work to customers satisfactionread more

My experience with this company was outstanding. he advised me to not repair my refrigerator as it…read morewouldn't be warranted and parts would have been a third or more of a comparable model. Not only that, he called later and had, without my asking, found a comparable model at Lowe's that was on sale. I appreciate this kind of honesty and decency as it is not very common.

Absolutely the best. Jackson was very competent, professional and cordial. Had the necessary…read morerepair parts on the truck and fixed the washer quickly. Back in business in less than an hour.

Had a repair person come out to look at my relatively new Whirlpool Microwave and older Washing…read moreMachine. Literally shook the inside tub of the washing machine and said it was shot. Spent a few more minutes on the microwave and said the magnetron was gone. Fine, Whirlpool said they would replace it. Only thing is THIS IS NOT A LICENSED REPAIR CENTER. So I wasted $107 for absolutely NOTHING because they lied and said they could get the repair piece under warranty. Upon calling them out this they replied and doubled down saying they never said that instead of trying to make it write, and wrote an essay on how I'm an asshole. This is absurd and blaming a customer who is upset is NOT the way to grow your business!

My home warranty company assigned Appalachian Appliance Repair to the service request for a leaking…read moredishwasher and non-heating microwave. I reached out to Justin via a text message, and he called me the same day, on Tuesday, to schedule an appointment for Thursday. He gave me a 2-hour window and showed up on time during the first hour. He quickly assessed the situation and submitted the necessary documentation to the home warranty for replacement. I would use his services again.

Justin is very dependable. He tells us when he can come, and he arrives punctually. He is very…read moreknowledgeable and zeros in on repair requirements quickly. And his repair work is outstanding. If Justin foresees a problem, he will explain the necessary repaor and do it correctly. My wife and I have used his expertise several times, and we are very satisfied . We recommend Appalachian Appliance Repair very highly.

We have been a customer of First American for 10 years and AAS HVACR serviced our house a couple of…read moretimes. Unfortunately this time their service was poor. Let 3 messages last week to ask a question and no return. Today paid them $208 for a line modification and since they were not able to fix the outside unit asked to check the attack and although I asked them to be careful, one of their young employee was not careful and had his feet through your ceiling. I am glad that he is okay but instead of wait to talk with me they just drove off and after call twice and ask to talk with the owner have received an unreasonable email. I try to support local firms but this type of pos sale is extremely poor. Waiting now for first American claim resolution, but based on that management style I do not want this company in my house anymore.

If you want to freeze to death when your heat is broken call AAA. 7 days and two times out and my…read moreheat is still not working. It did work for an hour when they came the second time. When I asked them to come back they said they could not show favortism and would be next available. I can assure I have not received any favortism. Also, they cannot seem to give me a time. They are rude, condescending and incompetent. It is impossible to speak to a person. They are quick to send rude and nasty texts but will not give their name. The text number is 423-251-2442.

I bought a washer from this store in May. He said upon delivering it that he'd do me a favor and…read moreonly take $100 when it was supposed to be $115. However, soon as started using, saw water in the floor. Took the panel off and saw water flooding from an area. An independent repair tech came and fixed that part after they got my name and address right. Had sent him to someone else. But then still saw water, but not from that part. I've called and texted, Facebook messaged many times to no avail. I cannot get him to get out here and fix it. If I had a truck, I'd load it up and deliver it to his door so he couldn't get in the store. This is terrible business. They don't know the customers they sell to or are very organized. I so wish I'd never gave him my money. Takes advantage of people that don't have much money with many options. :(

Sometimes around May 2015, I bought a pair of laundry machine & dryer. It is work good for the…read morefirst few weeks. As per agreement their warranty is good for 90 days. So, I called their office (Anthony) to make a complain about the machine. So they came to check it out but not fix properly. The same problem happen again in the next few weeks. I called again and they gave me the schedule. Few times schedule but nobody ever come. So, I remind them that my warranty is almost up and I made the appointment more than 5x but no one ever show up. The office start gave me hard times & asking me $75 for visit. I explain to them I have the records of called them but no one ever come. They said it doesn't matter bcoz the warranty is up so I have to pay. So, I sell cheap my laundry & dryer to someone that able to repair the problem. I bought brand new machine from Home Depot. Lesson learn that I never ever buy machine from this company anymore. Today my sister looking use machine and wanna to buy from here and I said don't go there you will regret of their quality & services. So, please don't waste your money to deal with this kind people. It is just like a scam business selling equipment, after get your money they will disappear unless you pay more money. I don't trust their establishment. Period!