Car was brought in for a clutch, was told it would be looked at the following week. No problem…read more Second week was not looked at, Scotty said he would get to it beginning of third week, no problem, small shop, lots of cars. By the end of the third week I called again and Scotty said he had big jobs that needed to go, so early next week. Ok. Fourth week, Wednesday I called and he said he hadn't looked at it yet but had me on schedule for Monday of fifth week. This is my only car, and Scotty was recommended by someone I trust, so I gave him the benefit of the doubt. Wednesday of the fifth week he told me he was dealing with an issue on his lift but he was about to put my car on the rack. After work I drive by and see my car hasn't moved since it was dropped off. At this point Scotty decides to tell me he has a lot of big jobs and doesn't know when he'd get to my car. So not only had he lied week after week, he also wasted my time when I trusted he would get it done. I had my car towed to playground automotive in FWB and they diagnosed, order parts and fixed the clutch in 2 days. If he didn't want to work on my vehicle he could have told me before the fifth week. I was completely nice and respectful and he just kept lying. Bad bussiness, wasted my time which is also my money. Lady at the counter was nice enough although it is unfortunate this is the shop she works at.

I won't take my cars anywhere else in Niceville. The business isn't much to look at, but I have…read morefound Scotty's auto repair to be responsive, honest, and professional. Without a doubt, they beat every price in town, especially from the "name-brand" stores. What I like the most is that he'll tell it like it is. He'll tell you what repairs need to be done and won't try to sell you extra. Sometimes auto repairs have taken a day or two, but I totally trust the work that Scotty has done. He's earned my business, and I'll be back if I need to!

The detailer I think his name Dante gave my car all the love acted like it was his own treated it…read morefantasticly!!!

I rarely leave negative reviews, but after months of dealing with this situation, I feel other…read morecustomers deserve to know about my experience. I purchased a 2017 Subaru Forester from Greg Orr/Porsche Destin with the understanding that I was buying a reliable vehicle and that the extended warranty I purchased would provide peace of mind if anything went wrong. Instead, this has been one of the most stressful experiences I've had with a dealership. Almost immediately after purchasing the vehicle, I began experiencing multiple mechanical issues. The repairs identified included a valve body replacement (P0971), lower control arm, CV axle, rear wheel bearing, rear brakes, four new tires, a full engine reseal, radiator hoses and cap, A/C expansion valve, engine air filter, and an alignment. This is an extensive list of repairs for a vehicle I had barely driven. The communication throughout this process was incredibly disappointing. I was repeatedly told by the finance department that my extended warranty required all repairs to be completed through Porsche Destin. Later, a technician informed me that this information was incorrect. Because of the conflicting information and delays in sending documentation to my warranty company, my vehicle sat for weeks while Subaru was unable to perform the repairs. During that time, I was constantly told someone would call me back, but those calls rarely came. Instead, I had to repeatedly call, leave voicemails, and chase down basic updates about my own vehicle. It became an exhausting cycle of unanswered questions and broken promises. My very first service appointment set the tone. I dropped my vehicle off for my scheduled 9:00 a.m. appointment, only to learn later that it wasn't even taken into the shop until around 4:00 p.m. No one contacted me with an update. After multiple unanswered calls and voicemails, I eventually drove back to the dealership because no one could tell me what was happening. An employee had to call technicians after they had already gone home just to find out they hadn't diagnosed the issue and wanted to keep my vehicle overnight. Again, no one had informed me of any of this, despite the fact that I live 30-40 minutes away and rely on my vehicle to get to work. Eventually, Porsche Destin replaced only the valve body. Before that repair, I was told that if my warranty didn't cover certain repairs, the dealership would make things right. That never happened, and the remaining issues were left unresolved. To make matters worse, after only two days of having my vehicle back, it is once again not driving correctly. Considering how little I've actually been able to drive it since purchasing it, that's incredibly discouraging. I'm not upset that a used vehicle required repairs--used cars can have problems. What is disappointing is the lack of communication, the conflicting information, the delays, and the promises that were never followed through on. I was also told the previous owner had taken excellent care of the vehicle, yet the inspection revealed numerous major mechanical issues that suggest otherwise. From my experience, it feels like the dealership is quick to sell extended warranties while selling vehicles with significant pre-existing problems, leaving customers to rely on those warranties instead of standing behind the vehicles they sell. I hope this review encourages improvements in communication, transparency, and customer service. No customer should have to spend months chasing updates, trying to determine where their vehicle can be repaired, or wondering whether the information they're being given is accurate.

These guys were very helpful. Our driver was on the road when our truck started losing power. He…read morestopped at West Florida Truck where they started the diagnosis at the most basic level then worked onward until they found a problem with the turbo. They could have said the entire turbo unit was bad (extremely expensive!) but they were able to identify the exact part. This was done as hurricane Isaac preparation was under way so they weren't able to obtain the part as fast as we needed. Despite knowing we were going to have someone else install it, they gave me all of the necessary part information, their supplier, and happily answered my many questions. The cost was average but their service as a reliable, dependable, and resourceful repair shop was easily worth the cost. If we weren't in a time crunch we would have had them install the part and will absolutely use them in the future.

Referred from someone many years ago...Matt has helped us with our car repairs and does a GREAT job…read morefor a FAIR price!! If you are a female-you understand how uncomfortable you can get at an autoshop and feel like your getting ripped off (and you are-smile) Going here, he is so freindly and honest, you feel great when leaving - knowing you got the best pricing around! Thank-you Matts Auto

Best power stroke mechanic around hands down. Well fixes other things too, fair pricing and not a…read moreshady scamming shop like we are all used to

Not sure about service but the information he provided over the phone was great. Gave me contact…read moreinformation for other services.

Murph is great. He and his shop are small but know diesels; big or small. My brother and I both…read moredepend on Murph to work on our 7.3 Power Strokes. Highly recommended.

If you plan on keeping the car after 2 years don't go here!!!…read more paid alot of money here after a wreck to fix my car. Looked great at first, now a few years later my clear coat is peeling off from where THEY did work not the rest of my car. The whole hood and side fenders. Took it back all the way there, paid the toll for them to "look at it" and told me a manager would be in touch. Heard from not one person after calling several times. They said it's been too long. Wtf?? THEY DO NOT STAND BY THEIR WORK AND DO NOT CARE IF THEY MESS UP YOUR RIDE. I gave them plenty of time to fix their mess and they will not. So sad. Now I'm forced to ride around looking like a bum or pay another damn shop to fix what they obviously can't. Thanks for nothing a**hats.

I have used Church's many times over the years. At least four of my cars have needed paint and/or…read morebody work during that time. They do an excellent job! They are friendly and courteous, and they bend over backwards to accommodate their customers. I highly recommend them. My only complaint: they do not accept credit cards. That is not enough to make me go elsewhere, though.

Quality service! Easy to schedule an appointment & my car looks great. Happy customer! :)read more

Always a great job and perfect on my 10 years experience working in my cars , Paul's does a perfect…read morejob

If you're looking for anyone to detail, color match, Install lighting, speakers and aftermarket…read moreaccessories and ect. This is the guy to go to, he is a hard worker gives great prices and gets it done fast. I recently had color match done to my truck (mirror, go light and front bumper) and he did an amazing job and gave me a great price. I also had him detail interior and exterior and you can't beat the price and service he does. I fully recommend this company!