Great experience!!! They helped us find the same stove we…read moreliked from Lowe's.(lowes was out of stock that's why we came here.) Purchased a new stove with an air fryer built in and got it for a great price. $40.00 lower then Lowe's sale price. When they called us to pick it up they even helped us load it in our trailer. Great customer service, they found us a great stove at a great price. We would highly recommend them to everyone. True 5 stars. Thanks guys and keep up the good work.

DO NOT USE...! Awful Customer Service and a Technician that says he will come back "Monday" and…read morenever shows, never calls. Calls to dispatcher to no avail... then finally he leaves a message, "I will call you Monday!" No he did not. Then after 2 months of playing "The Artful Dodger" they call and say that a 2 Year Old Electrolux Cook Top cannot be fixed...!!!! They won't even try...! Then they get upset when the situation makes you upset...! "You cussed at my repairman!" Wha... Wha... "Let's call y'all a Whambulance...!" WELL HE DESERVED IT...! Just a horrible two month dragged out experience...!!!! AND MY COOK TOP IS STILL BROKE...!!!! AVOID AVOID... at all costs... AVOID...! If I could give "0" Stars, I would...!

Absolutely worst people to deal with. Do not use them!! The owner apparently had a bad day when he…read moretalked to me & hung up on me. I ordered a microwave in January 2019 & they tried to tell me my warranty wasn't valid because I bought the microwave in Sept. 2019. Not true of course. Long story short, I still have no microwave & I will never do business with these people ever!! These people have the worst attitudes!! How they stay in business I will never know.

Lack of communication from Janet. She claims she emailed the invoice & was very rude about it. When…read moregiven the invoice # that was text to my maintenance tech, she says oh, I was only texting this one. When I called her on her rudeness of how she started the phone call, she went to screaming. It took this company 3 weeks to come out because of Janet. Whoever owns this business needs to look into a different person answering & scheduling for their company. Do better!

Have used them several times for different appliances over five years. They have always done…read morequality work and always neat and clean up any mess they may have created. My only complaint is they want to schedule me late in afternoon since the they have a tech that lives in the area and it is often times after 5

I was favorably impressed with On The Way Appliance. They came the same day I called, the time they…read moresaid they'd be here, and the repair tech was polite, professional, knowledgeable and repaired my dishwasher for a fair price. I definitely recommend this company!

From the owner: One Call Today And We Are......ON THE WAY! We Provide In…read moreHome Repair Of All Major Brands and Appliances. Refrigerator, Ice Maker, Oven, Stove, Dishwasher, Cooktop, Range, Hood Vent, Washer, Dryer, And Even Garbage Disposals. We Provide Written Estimates and Written Warranties on All Repairs. Free Service Call With Repair purchase. Ask About Our Senior And Military Discounts. All Of Our Technicians are Licensed and Insured. We Carry A Wide Assortment of The Most Commonly Needed Parts On Our Vehicles To Insure The Best Chances Of Repairing Your Machine In One Trip. Proudly Serving All Of Escambia and Santa Rosa Counties.