Three Years of Being Dismissed After Airway Surgery - My Honest Experience…read more Three years ago, I brought my French Bulldog, Bambina, to this hospital for nares widening and elongated soft palate (BOAS) surgery because she was having breathing difficulties. I had originally considered going to a specialist in Dallas with excellent reviews, but I chose this hospital because it was right across from my office and I trusted what I was being told. I was told this surgery would help her breathing. What I was not told at the time was that: * The surgery might not fully resolve her symptoms * Tissue could regrow * The correction might be insufficient * She could still struggle long-term Had I been clearly advised that the surgery might not work or could require future corrective procedures, I would have seriously reconsidered keeping her. French Bulldogs are expensive, and I had already invested thousands of dollars. I was not financially prepared to face repeated airway surgeries or watch a dog slowly suffer from something I believed would be corrected. Since the surgery, Bambina has continued to struggle. For three years, I brought her back repeatedly. I saw multiple doctors at this facility. I complained about: * Ongoing respiratory distress * Loud breathing even at rest * Exercise intolerance (she cannot walk even short distances, even at 5 AM) * Repeated sinus infections * Vomiting and inability to keep food or water down without risk of aspiration Over and over, I was reassured she was "fine." One night, listening to her gasping for air while awake, I was devastated. I realized I could not continue being dismissed. I requested to speak directly with the surgeon who performed the procedure, as she travels in from out of state and is not regularly available. I also wrote her a letter explaining the severity of Bambina's condition. She agreed to meet with me free of charge. At that appointment: * She acknowledged Bambina is not breathing correctly. * When I pointed out that her nostrils still appear extremely tight, she stated she "could have possibly opened them more." * When I asked how that made me feel about the soft palate portion of the surgery -- whether that too may not have been done aggressively enough -- she declined to discuss revision. * She stated she did not want to perform corrective surgery because I "didn't trust her." For clarity: I never said I did not trust her. I said I did not believe the surgery had been done adequately because my dog has struggled for three years. When I asked why I was never advised at the time of surgery that this procedure might not work or that new data suggests these surgeries may not always resolve airway issues, I was told that information more recently suggests that results can vary. That possibility was never explained to me beforehand. Instead of discussing solutions, she stated she would "let her insurance company handle it." After this appointment, I requested Bambina's medical records. I was told I would receive information within 24 hours. Several days passed without receiving records. When I followed up, I was informed that Bambina had been terminated as a patient of the clinic. After three years of loyalty -- and after bringing two French Bulldogs to this hospital -- my dog was dismissed after I advocated for her. Bambina did nothing wrong. She is just a dog struggling to breathe. Watching your dog gasp for air is heartbreaking. It is devastating to feel unheard for years, to finally be acknowledged, and then to be terminated from care. I am sharing this because pet owners deserve full transparency when making life-altering surgical decisions for brachycephalic breeds. Ask detailed questions. Ask about failure rates. Ask about revision policies. Ask what happens if symptoms persist. Advocating for your animal should never result in losing access to care. Shame on you, Dr. Carter I truly believe you should care more about your patience and their quality of life. and can you believe they had the nerve to tell us at the end? Bambina is no longer a patient there because I simply asked to advocate for her if you listen to this video that is gonna be underneath, you tell me $4000 later this is the surgery that went well absolutely not In the hospital's public response to my Google review, it was implied that this matter involved a request for reimbursement. That is not accurate. At no time did I request money back. I requested a medical discussion regarding possible revision because my dog continues to experience breathing difficulty. My sole objective has been corrective care and improved quality of life for my dog -- not financial compensation.

Extraordinary vets! The only place we will take our cats. They go above and beyond to provide the…read morebest possible care, and are kind and compassionate with difficult situations.

i'm new to the area and have been procrastinating choosing a new vet, my cat wasn't feeling himself…read moresuddenly so i chose to take him to premier vet care and they did such a great job! i have a very timid/shy cat and he loved and felt comfortable with every single person that helped us. Thank you to the team at premier vet care for going above and beyond! I'll continue taking all my fur babies here.

Original Vet was awesome, I begin to notice chances that weren't good and found out the owner had…read moresold his place and the new owner wasn't taking care of anything. Groomer was told to avoid talking to me since they double vaccinated one of my puppies! I was very upset along with my husband had passed away. I watched my puppy to make sure he was ok. Needless to say I left. I've been gone since July/Aug 2023.

Been taking all my furbabies to Terrell Vet Center…read more Everyone here are awesome. They take excellent care of my furbabies. The vets are usually spot on with their diagnosis Facility is always clean and smells good, no cat or dog smells.

I was traveling through Terrell and needed an ER vet for a ill dog. She asked to put me on hold and…read moreI agreed, but when the young lady came back on the line laughing. And even though I was telling her about my almost unresponsive dog, she kept giggling in the phone. Being in the medical field myself, every patient conversation is important. Every client is treated like your next of kin. I'm sure the vet care here is probably good, but I felt that this staff person could care less about my family member. Needless to say, they didn't do ER visits but did direct me to another vet where I am receiving excellent care.

I can't say enough good things about this vet clinic! Their hours make scheduling so easy, it's…read moresuch a relief not having to rearrange everything just to get my pet seen. The staff and doctors are absolutely wonderful, kind, professional, and genuinely caring. They take time to explain everything and make sure both you and your pet feel comfortable. It's an easy choice bringing my pets here every time!

They wipe a used rectal thermometer with aloe wipes and reuse it. When I objected, the vet Rachel…read moreHenson shrugged: "Diseases don't spread through the anus. We disinfect sometimes." Really?! She refused to give prescription because I questioned her logic.

Receptionist is rude and simply put "very bitchy" I made my appt on line and it doesn't ask for a…read morenew phone number so I didn't update mine. When I walked in with my dog on the scheduled day she scolded me like a child with her arms folded and told me that I needed to make an appt with a vet not a tech and they had tried to contact me and I didn't respond. Well the phone number was not my current one. Perhaps the website should ask for a current contact number. That's not my fault. I told her she was being bitchy and didn't understand why she was being that way. I also told her that her crossed arms and accusatory tone of voice was not acceptable to a customer. She walked off and said she didn't want to see my face and a nice lady was willing to make an appt for the future for me and some young guy came out from the back and said that they would not allow me to make another appt. They turned away a sick dog just because this nasty woman has some sort of power or control over the office. Im sure reading past reviews that this has happened in the past. I hold the owner responsible for not counseling her on her behaviour in the past. I have found another clinic for my dog. This is unacceptable for a woman with these behaviours to continue there and if the owners condone that behaviour then I am happy this happened so I can go where customers are respected.

Receptionist (lady) very rude and lacks very basic adequate communication skills. My harmless 13…read morepound Maltipoo was supposed to get a bath and cut under mild sedation but was told he was vicious and aggressive. It was a very disappointing experience. It was apparently my dogs fault they were short staffed and he was scared and uncooperative. Would NOT recommend. Before and After below. Please do your research before spending (wasting) money and time. I will NOT be going back to A&B Animal Clinic. They took no accountability for how this situation was handled.

I was referred by a person who worked at another pet hospital…read more HE SAID WHY NOT TAKE SAMSON WHERE I TAKE MMY DOGS TOMORROW He showed me how to go the website and get in line over the internet. Once i got there I was greeted very friendly at the door within 5 mins i was seeing the Dr. Dunn she was so friendly & showed so much empathy & concern for my dog Samson . She knew from years of experience what my baby needed . She got me the meds i would need & let me know it would be ok . Once i checked out with meds my bill was only 124.00. i had spent 1000.00 on Friday night & 1000.00 on Saturday night at another place FOR SAMSON. There i wasn't shown the same type of love for my dog. Its been a rough week for me & Samson cause they found a mass on his spline but after talkin to the doctor she really put me at ease that once we handle the skin situation we would need to have surgery to remove mass . i cant thank the friendly & knowledgeable staff enough . this is my place to take my baby from now on. I cant put in words just how good the doctor made me feel ..i was told to start thinkin of quality of life for my baby whom I've had 16 years .. Samson is eating, drinking water moving around and looking look his Normal bad self ; God bless this hospital & every member of their staff .

"Country Brook Animal Hospital",.... sadly in name only…read more I've been a customer since the doors opened back in 1987, you could always count on Dr. Pipes, he was always available and always made time. All my friends and family used Country Brook because of Dr. Pipes. Because you could get in and because they could be counted on. Country Brook was standing room only for that reason. I personally have waited 2 or 3 hours, on many an occasion so my pets could get the care they needed, great care as a matter of fact. I know Dr. Pipes kept long and almost certainly hard hours, he was always devoted, he personally called many times long after closing to update on the status of our pet,... he always did this,... I remember on two separate occasions he called well after 11PM to let me know the status of seriously ill pets, and even allowed me to come up and visit my dogs after hours knowing they might soon pass away. In my opinion, anything less than this is criminal and lack luster,... Dr. Pipes is a true country Dr. I know, as we all did from conversations in the waiting room, that Dr. Pipes would retire one day and things would change, I even used to joke with him about the conversation people were having and what we would all do after that. These big conglomerates buy up all these great veterinarian clinics when real vets retire and turn them into empty shells of what they used to be,... short abbreviated care,... employing rude dispassionate vets with a fraction of the schooling,.... mediocre vets who might just serve the community by working a vitamin shop. ,... why can't these conglomerate continue to replicate the passion and the expertise or at least come close by aiming to the right of the just ok? Sadly, I'll be looking for something better!

DO NOT go to him. He hit my dog in the head with his fist right in front of me because she pulled…read moreher paw away from him while he was doing her nails. His response was, that's what you do to big dogs to teach them who's boss. I wished I would've called the cops on him

ABSOLUTE NEGLIGENCE !!! Second time i brought my fur baby…read morehere and second time i am not happy with the service i dont even know why i gave it a second chance. My cat is the most calm cat you could imagine he is so sweet and friendly with everyone and both times ive gotten him back from his "paws up" grooming that he's been extremely skidding and timid of everything around him. They cut my cats whiskers which is known world wide as a BIG NO. As if the service isn't pricey enough i cannot believe they treat animals as if they are toys. When i called to ask why his whiskers were cut i was given the pathetic excuse that it was an "accident". How do you even get a job in a his position to take care of people's babies if you aren't going to do it properly or treat them like your own. My cat is scarred from this experience and i will NOT be returning to this negligent grooming spot and i wouldn't recommended it to anyone who cares about the well being of their pets , especially if you don't want their behavior to DRASTICALLY change in the few hours from when you drop them off to pick them up.

I recently brought my new Corgi puppy and my 8-year-old Lab mix to Dr. Sidwa for a puppy wellness…read moreexam and arthritis management. She was exceptional with both dogs. They are in great health and now have care plans to help keep them that way. I'm already planning to bring my other, more challenging dog to her next. If you're looking for a veterinarian who genuinely cares about your pets and provides honest, no-pressure recommendations, I highly recommend Dr. Sidwa at Rockwall City Vet.

Such a great morning meeting Dr. Sidwa and her amazing team! Dr. Sidwa came highly recommended…read morefrom good friends in the Plano area who mentioned she was opening a new office in Rockwall. She and her team are all extremely knowledgeable, professional, and just good kind compassionate people. The details and recommendations were clear and spot on. The clinic is new and super clean. This team and clinic are just all around so well planned, trained, and accomplished. I'm just so pleased to have this quality of vet care closer to home. Thank you Dr. Sidwa and your team at CityVet Rockwall! Thank you Kayla for your kindness and taking time weeks ago to get us set up for our opening day appointment!