Big disappointment. While the team is professional Not much difference before and after their services I was expecting the after work will be much better. Not a good way to spend money read more

Stone Makeover - Before - Refinishing Services Near Me - Jersey City, New Jersey

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Be aware that his license expired in 2018 and he is not insured.Whatever he said is irrelevant,we paid a deposit $300 then $1500 and he is a LIAR.Please stay away from this company.They are cruel,negligent liars.They destroyed my vanity sink,wooden floor and shower floor.I currently have an insurance claim and Attorney general investigation for an illegal business practices. read more

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We are beyond thrilled with the restoration of the marble floor in our foyer! Over the years (35+), it acquired much wear and tear and we were never able to find the right solution until now. All of the scratches have been sanded out and the original sheen is back on the black & white tiles. There are even reflections where there weren't any before! They are local to us in Jersey City and we are glad to have found them. If you ever need their services, I think you will be glad as well... read more

Stone Makeover - Refinishing Services Near Me - Jersey City, New Jersey

Stone Makeover permanently damaged our travertine floor. Stone Makeover came to remove a small stain from our kitchen floor in September 2021 and polish the rest of our floor. Instead, they -- without asking -- honed the entire floor so dramatically that they completely removed the top layer of our entire tumbled travertine floor, changing its entire appearance. No longer do we have a kitchen floor that is a textured and veined surface with multiple colors of greys, whites, browns, and blacks and layers and texture, but now have a monochromatic yellow, smooth set of tiles. It's a completely different floor, and not ours. They did this without permission, or warning us or even asking if they could make this permanent dramatic change. After doing this damage, Stone Makeover did even not seal the floor, which meant that after they finished, even a drop of water damaged the floor even further. We called them to discuss all of this, and they denied all of it, except the seal. Apparently, they don't seal the floor unless you ask for it -- it's an extra cost. They offered to seal the floor for an additional $300, in addition to the $1,200 we already paid them. This was so outrageous, so unprofessional and so unheard of that we never called them back. Here are a few of the other ways they were unprofessional and/or did permanent damage to our home: 1. The Stone Makeover crew poured the surry waste from the job they did (white liquid garbage waste) into the shrubs in our front yard, leaving our soil and shrubs white, and permanently staining our path alongside the side of our house. 2. The crew left their garbage, including unwrapped razor-blades and other objects on our front walk and sidewalk. 3. While here, the Stone Makeover crew put our furniture from our kitchen on our deck while working on the floor. It started raining while they were doing the work, and instead of bringing the things in, they left everything outside (valuable books and other objects) to get rained on and ruined in the rain. We were upstairs while this was happening, and did not realize until it was too late. Stone Makeover so badly damaged and ruined our travertine floor that we would never work with them again nor do we recommend them to anyone else. read more

UPDATE (6/26/20): Schubert just left my home. After looking at my bathroom vanities for a few minutes, he began to confront and lecture me about my one-star Yelp review. At some point during the conversation, I realized that he was filming me with his phone. I demanded that he stop filming and I told him that I had not given him consent to record or film our conversation. I was completely shocked and told him I found it highly intrusive for him to film me in my own home. He told me that he would be posting the video of our encounter on YouTube to rebut my negative review. He said he would delete the video only once I removed my review. It became exceedingly clear that he had no interest in taking on my project and only came to my home in the hopes of capturing me somehow incriminating myself on video. What Schubert did was dishonest and a gross violation of my privacy. I've never experienced anything like this in my life. I will be contacting Yelp, the Better Business Bureau, and the NJ Office of the Attorney General to complain about this experience. Original Review: I messaged the company through their website on Tuesday. It's now Sunday evening and I've not heard anything back. Due to the unresponsiveness, I am constrained to rate this company 1/5 stars. If I hear back within a reasonable time frame, I will update this review. Meanwhile, it's time to check out the competition. read more

We had a great experience with Schubert and his crew. He and his colleague met with me to discuss the scope of work. My job consisted of two marble bathroom vanities, two marble tile bathroom floors and marble kitchen counters. He gave me realistic expectations given the limitations of my small bathrooms and the state of my nearly 20 year old kitchen counters. His estimate was within what I expected and we quickly got on the schedule. Schubert has the proper insurance for manhattan co-ops and condos, I cannot stress enough how important this is when booking a contractor and he provided me with a certificate of insurance within one day of requesting it which made it so easy for me and my building. The following week the crew showed up on time, they very polite, neat and professional. They got to work immediately and worked through the day. The results were spectacular. The process took years off my floors, my children cheered when they saw their bathroom because the floors which had been dingy are now white and the tile has a subtle sparkle which we didn't even know was there! The marble counters are smooth, clean and fresh and the guys maintained the honed finish. When the job was done, the guys cleaned up after themselves, removed the very small amount of dust from the fine sanding and left the place in perfect condition. I could not be happier with process and results. I definitely recommend Stone Restoration, you will not be sorry. read more

Stone Makeover - There was a dramatic change. This is the before of one bathroom floor. - Refinishing Services Near Me - Jersey City, New Jersey

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Unprofessional is an understatement. We used this company last year to refinish our marble floor in our foyer. They did a good job for the price. But I guess they did not seal the floor because the first time it got wet, the floor stained. My wife called Stone Makeover again. However, it appears the company changed ownership and is now owned by Schubert Jacques. Schubert emailed an estimate to me for $1,100 with the work to begin that Saturday -- he was basically coming back and refinishing the entire floor again. As soon as I got the estimate, I called my wife and told her I wanted to try and clean the stains myself first. I then called Schubert and told him we were not doing the work at that time. Instead of just saying okay, he proceeded to tell me I better call my wife because she wanted the work done right away. I told him, "okay, I'll take care of that." He then told me again to call my wife first - like, he's not going to cancel the job until I do. I told him, "I'll talk to my wife and we are not moving forward with the work." The next morning, Schubert called my wife while she was at work and told her he just happened to finished a job nearby early (it was only 9am) and he could come do the job that morning - a day early. My wife said okay, assuming I had changed my mind. But, no one from the company called me. About an hour later, I got an auto-text from the company saying they are showing up that day at 11:00. I immediately texted Schubert and reminded him the work was canceled. I did not hear anything until an hour later when my Ring doorbell went off and I saw his worker bringing supplies in through my front door. Only my father-in-law was home and he let him inside. I immediately called Schubert and told him we are not doing the work and to leave. Schubert then proceeded to lecture me on how he was "under contract" and he is obligated to do the job. He then told me he doesn't want to get in the middle of my "domestic dispute" so he is going to do the job. It was beyond bizarre. At that point, I was upset and I yelled at him to get his worker out of my house, to which he said okay. An hour later, my Ring doorbell went off again -- his worker was still at my house!! I called Schubert and told him I was calling the police. Only then did his worker leave. To make matters worse, Schubert refused to return the deposit my wife had given him. When I called Schubert about the deposit, I got more pompous and condescending lecturing from him. Mind you, his worker did nothing to the floor while he was there - nothing. I told Schubert that if he didn't return the deposit I would sue him to get it back. His response - arrogance and promises to meet me in court. I sued him in Small Claims Court and won. Schubert did not show up. Even then, he refused to pay the judgment claiming he couldn't pay his own bills. It was only after I told him I would levy against his bank account that he paid up. When Stone Makeover refinished our floor in 2021, I believe the company was owned by a guy named Mike. He was professional and very nice - a stark contrast to my experience with Schubert Jacques. There are lots of companies out there that will refinish your floors. Go with a reputable company. A quick Google search will reveal multiple 1-Star reviews of Stone Makeover, most mentioning Schubert by name as the source of the problem. Schubert seems to like to fashion himself as a legal scholar and is quick to claim he has all kids of rights under his contract. Don't fall for it. He made multiple threats during my ordeal with him -- in the end, he paid back the deposit in full, plus court costs. By the way, we cleaned the stains out with baking soda. read more

Schubert responded to my phone inquiry within a few hours, and we scheduled to meet the next day. He was not at the site, but was accessible by cellphone when I called - he apologized for a traffic delay and confirmed that he was running 15 minutes late. After this assessment, I received his quote within 24 hours. He then agreed to 'test' a step the next day, which turned out to be difficult for him on such short notice. We agreed to put it off for a day, but he did offer to squeeze it in that day if I really needed him to. SO - very accessible by phone, and very willing to accommodate my needs and schedule. He confirmed the appointment and quote by email and text. He uses some invoicing and scheduling system (powered by HOUSECALL) which seemed great. Pricing needed clarification, but all turned out as we had discussed. His crew was on time, friendly and professional. They were pleasant to the tenants who needed to use the stairs while they were working. We have absolutely no complaints. Everyone involved on site was intent on getting my approval of the final work, and Schubert called the next day to confirm my happiness. This job was for a building renovation, and this was an attempt to restore and retain two old staircases, which probably hadn't been cleaned in 100 years. Our decision is to RETAIN - thanks to Stone Makeover. Would definitely use again. read more

What do you think ? Is this how a business should conduct themselves? * A private message between myself and the owner. Owner - Kenzie K. as you now call yourself .... 1-I am not sure of the relationship with Yohan V who initially file this review 3 days ago ( no longer visible on the platform) 2-I am not sure how i end up on your radar screen as of your recent use of yelp the past couple of days to promote your agenda 3-ignoring the call of someone trying to help you and taking your agenda in a public platform is highly questionable 4- your call of 7:34 lasted a few seconds (under a minute) my answer of 7:36 lasted 16 seconds. I still do not understand how did we get here. Obviously it appears that you are not looking to be helped. I thank you again for considering us. Myself - Challenging a customers credibility in order to discredit their comment about the way you conduct your business is not the right way to go, I contacted you regarding a quote for repairing a countertop at my residence in Tenafly, NJ. YOU FAILED to respond. You apologize and reschedule OR You don't. You already wasted my time by not connecting me when you should have in the first place. That is all that matters. The bit you mentioned about my husband Yohan V is irrelevant. I believe you lack the BASIC customer service skill required to treat people fairly because you are more focused on going on the defense when a prospective customer voices their concerns about your business. Now I don't even want to do business with you PERIOD. Very distasteful. Thank you so much for your time. DO NOT contact me again. read more

Was searching for a company to reface and seal our marble countertops. Called this company Monday, met them the next day and had their team here today. They were clean, they were perfectionists. Very happu pleased with the end result! Thank you for the fast, efficient and excellent service! read more

Stone Makeover - Kitchen countertop - Refinishing Services Near Me - Jersey City, New Jersey

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Schubert was knowledgeable, friendly and very responsive. His team was meticulous and professional. The marble and granite in our bathroom are 15 years old and had lost their sheen. They both now look like new. read more

Our 45 unit prewar Brooklyn Coop hired Schubert and Stone Makeover to restore our terrazzo lobby floor that had faded from years of neglect. After 5 days of work the floor looks incredible. Eighty years of neglect and bad waxing have been reversed. I rarely write reviews online but we had paid for tests of small areas with other companies and didn't get good results. Stone Makeover far exceeded our expectations and at a fair price. read more

Called Schubert of Stone Makeover to obtain an estimate at which point he seemed shady and overly inquisitive during conversation. He then asked that I send pictures of the marble bathroom I'm looking to refinish. As always, I was polite and friendly and responsive to his request, texting him pictures immediately. He text me that he would call me that afternoon. He never did. I followed up the next day. He responded that I should give him time and he'd call me right back with an exclamation point. He never called back. I advised he should be transparent with inquirers if he doesn't want the work so they can look elsewhere. This was also my second attempt with this company whereas the first one also wasn't tended to by a representative named Mike. There are much more friendly and responsible alternatives. read more

This company did an AMAZING job from start to finish on my travertine floors and granite countertops, both of which they cleaned, polished and resealed. I called up on a Monday, had an estimate Tuesday with Schubert, and they completed the job Thursday. The team arrived on time. They were polite , courteous, and friendly. They walked me through the job before and after they finished to make sure I was completely satisfied. My floors were in rough shape, but the crew did an incredible job bringing them back to life. They look and feel almost brand new. Schubert gave me a great price as well, but what really made this experience great was the top notch top they did on such short notice. Schubert was communicative, and the company sends texts and email updates to let you know when they will be arriving. I will be using the company again and will be referring all my friends to them without hesitation. read more

Schubert was just here to give me a quote and when I asked for references and website of work he's done prior he said "well, I guess I'm not your guy". Very strange as I see he has both references and pics on his site. He even took back his pamphlet for do's and don'ts for marble. Bizarre attitude. read more

Terrific service. They were responsive to questions, flexible in scheduling, showed up on time and cleaned up great after the job was done. The transformation of my kitchen floor was incredible. I highly recommend this service. read more

Amazing experience! Most reasonably priced and quality of work with an outstanding customer experience as well. After a long and exhausting search for someone to polish my clients' countertops, I finally came across Schubert and his team. We did the quote over the phone which I was nervous about, but Schubert is a man of his word and everything happened as he said it would. His team was polite, thoughtful and extremely clean. Also they are fully insured, most people doing this work are not. Most likely not due to anything his team had done, some paint was pulled off when the removed the painters tape. Schubert sent a painter to repair the removed paint. In this city of 10th and 11th chances, where everybody is screwing everyone else for a buck these guys are doing business the right way by being honest and thoughtful and taking care of their clients. It is extremely difficult finding reliable people to do stone polishing- it's one of these things that everyone seems to do, but there are very few professionals- these guys are the only people I would ever recommend for their service. On top of the great experience, they quoted me a very reasonable price. I had quotes that were more than double the price they offered me. To summarize, these Schubert and his team represent quality work, value with a fair price. I wish every professional were like Schubert. read more

Schubert's team did a great and professional job restoring our marble floors and granite countertops. The results exceeded our expectations!

We contracted with Stone Makeover to clean and polish our Jerusalem Stone kitchen floor and poured concrete counter tops. They arrived on schedule and were helpful in removing furniture and kitchen items in order to prepare to start. Schubert took time in explaining the process and estimating how long the project would take. When finished, the floor looked fantastic and although the countertops needed a little extra follow up they came back the next morning to make sure we were completely pleased with the work. They were meticulous in preparing the work site and respectful of our home. I recommend their work without hesitation. read more

They came over to assess the scope of the work and never returned my multiple calls to follow up to get a quote.

During a recent bathroom renovation, I hired people to install a Carrara Marble floor. The people I hired clearly did not have experience with Natural Stone. I was left with a floor that had numerous lips, chipped edges, and even a cracked tile. Needless to say, I was very upset! I contacted Stone Makeover to get an opinion on what could be done to rectify my problem. Schubert's professionalism and expertise was evident from the very first phone call. He clearly expressed his concerns with the floor and gave me an honest assessment of how they could help me. Stone Makeover did an exceptional job restoring and refinishing my floor. Schubert and his team exceeded my expectations. I was extremely impressed with the time and effort that was spent on the job. When it comes to your home or business, you MUST deal with professionals that know what they are doing! I highly recommend Stone Makeover! read more