I would highly recommend Crafted Countertops. After selecting the slabs I met with Wyatt & his team…read moreto approve the countertop layout. Prior to install they came out to measure to make sure we had the perfect miter of waterfall to backsplash for our Nero mist honed granite countertops. We are thrilled with how the countertops turned out, they make the kitchen!

I highly recommend Crafted Counter Tops. We received a great product at a good price…read more Kylie & Ashley in the office made the ordering and setting up the install run smoothly with no issues. Lalo & Rafael did a phenomenal job installing our granite. We are very pleased customers and would definitely use them again.

Initially it was fine. They told me to go their local distributor to select the quartz. I did. When…read morethey came to install it, I realized it wasn't what I had selected. Called them up and showed them photos. At first they were reluctant to believe me, and I had to go to their shop. I showed them the photos of the quartz from the distributor's own website (and their customer's photos), and they tried to convince me that the brown worm like things were normal. I almost begged them to be fair. Then they pulled out the brochure they had and finally believed me bc the delivered stone looked nothing like the physical displays, online photos, or the brochure. Turns out the distributor had outdated displays and the newer version of this quartz was totally different. You know what? I wasn't mad. I actually felt bad bc I don't like to be of trouble to others even though it wasn't my fault. But they immediately blamed the distributor saying they made the mistake and that they're a small company so they can't check every slab. They're just the fabricators. So they told me to go to the distributor the next day. They said they'd called them to have the 3 new slabs ready for me. So I went. Did not have it ready and refused to show me all three. Told me to call G&M. So I did. I got caught in the middle. Told me they'll send photos of the other two from same lot. Ok sure. A couple days later they called me and told me to go in their office to physical okay the 3 slabs. Won't send photos. Now I was getting annoyed. I seriously devoted a lot of time to doing their bidding. My job matters too ok? I already went and they never apologized for wasting my time by not having it ready. Not only that, when I went again - they didn't have the slabs ready and get this - got mad when I asked to see all 3 slabs. They seemed so annoyed. They wanted me to peek at it sideways while it was stuck between two other slabs. Seriously? I'm doing what they asked me to do. I took extra time from my work day to verify the slabs. Shouldn't I be the one that's annoyed? Later on, they got annoyed bc I asked for final measurements. Got yelled at. Made a show of telling me how they use templates and would need so much work to tally that up. Told me to measure it myself. Told me that if every customer was like me, blah blah blah. I just left. It was so rude. Spoke to owner. He apologized but didn't take responsibility. Made excuses. Said they were understaffed and stressed. Said his mom in law was in the hospital. Said he would send me measurements that day. I said don't worry just send it within a week. I felt terrible for him. Nothing gets sent even a week later. But I get a call the day before install that they need to remeasure that day. Ok fine I change my work schedule to be home. The next morning I called to make sure they leave a wide enough opening for my stove bc they didn't during the first install, and the owner said his mom in law passed. Well that's terrible. They can't come that day. Told me to call the office for a reschedule and they wouldn't know when. Maybe tomorrow. Ok I'm fine with that. So I email the office. No response. Later that day my mom called. She happened to be at the home and apparently they showed up to install. I rush home from work. This is not professional behavior at all. I'm at their beck and call. Wait, they didn't even call me. Did they forget that I was their customer? Not their slave? It was going fine until Jose one of the guys starts giving me attitude. All I asked was that they control the dust bc they started cutting the quartz indoors. Stone dust everywhere like a white cloud. I had kids in the home breathing this in. Beforehand they told me they'd cut only a faucet hole in the garage but here they were trimming a lot more than the faucet in the house. But the thing is I would've been understanding if they just tried to control it better. Instead Jose gave me so much attitude and told me to call the office and the owner. I did both and no one picked up. He bluffed saying they'd leave and come back next day if they had to cut literally just outside. Finally another guy there told Jose to shut up and do the work. He was nicer and said he'd vacuum it up. I opened the doors. It was still a mess but they gave me no choice. Jose said the owner threatened to leave too. Later on he admitted it was the owners son. Btw he dented two parts of my cabinets and there was glue all over my brand new hardwood floors. The other guys were fine. So if you want to be dragged around by people who have no respect for your time, home, or family - choose these guys. They kept explaining how terrible things were going for them but never really considered what it's like for me, their customer. Created so much stress for me. So many excuses. Normally I tip extra but I only gave them waters this time. Treating people well doesn't matter sometimes. They just take advantage of your kindness.

On Friday, 11/22/19 we had kitchen countertops installed by the very efficient crew from Granite &…read moreMarble Gallery of Mundelein, IL. Every aspect of this process was nothing short of "top notch" - - from working with Renata in the selection of product and its pricing to the installation of our countertops by Cipriano and his crew! And everything was coordinated and over-seen by the owner and CEO, Darius, who was on site and personally followed up with us. My wife was over the moon with happiness; the truth is, we are both highly satisfied! We give the highest marks to this company and their entire staff!! ~ Thomas & Karen Kleinhenz

Very helpful! Walked in with a few ideas of what we wanted for our kitchen backsplash and Stacy was…read moreable to show other tiles that we might like. We were able to find good tile options that were affordable.

I worked with Donna, choosing tile for our kitchen remodel. She was very knowledgeable and…read moreprofessional. Donna gave a number of options for my back slash. One the tiles she suggested I chose and it's stunning! I have had numerous complements on it. I had a great experience snd would recommend highly.

Our last overall experience with Anderson Tile wasn't good. Quoting was confusing and not…read moreaccurate. Items like tile color and line items were not quoted correctly and had to be redone. While the employees were friendly, communication was poor. We stopped receiving responses from Anderson Tile and found out that this was because the employee we were dealing with left the company. Scheduling wasn't good. The Anderson Tile team did not follow through with the dates that were originally provided to us. Overall installation was fair. There are small areas where caulk is missing around the limestone installed. Some tiles were damaged or defective after install. We were ok with filling those damaged tiles in with mortar but this lessen our opinion of the overall job. Care for our home was poor. The floor area around the fireplace was not covered properly with the end result being minor scarfs and scratches on our wood floor. The leftover mortar used on the fireplace was dumped on the sidewalk leaving it stained. Anderson Tile did come out to clean up the sidewalk but the owner never responded to our concerns about our wood floor. Unfortunately I do not see us using Anderson Tile again after this experience.

If I could give this place less than 1 star I would…read more Had our bathroom remodeled and the workmanship was sloppy from tile to drywall to painting and so on. They damaged the trim and acted like it was no big deal. The owner doesn't seem to care as he thought all of the sloppy work was good enough. Big mistake in hiring these clowns.

Millennium Stone of Ill. is no longer in Johnsburg, they are now doing business in Woodstock, and…read morewho this review is for. Luis is the owner, and he came off pleasant enough when I contacted him for a countertop install for my home. He came out to measure and quoted me 7,200.00 for the job. I signed a contract on a Monday and I gave him 3,600.00 down. I went to several granite suppliers in Elk Grove Village with my wife, and we spent the day in order to pick out the two slabs we wanted for our kitchen counters. I talked with the supplier and they said they could deliver the stone the next day to Luis's shop in Woodstock for fabrication, as we were under duress to get the job done as soon as possible. I texted Louis and he said he would arrange to have someone there to unload the stone...Thought we were good to go... A week had passed and I heard nothing, so I called Luis and he then informed me that he had made a mistake on the price. It would now be 9200.00 to do the job! He also informed me that he did not take delivery of the stone last week because of the price issue. I asked why he didn't call me right away? He blamed his wife for not sending me an email with the price change. That is when I should have jumped ship!, but we had lost a week already, so unfortunately I gave him the benefit of the doubt and agreed to the price increase, as he then promised he could install it by the end of that week. He then called that Thursday and asked if Monday would be ok, I reluctantly agreed. Sunday night rolled around and I had heard nothing as to what time he would be there the next day. I texted him to ask, his reply was 9 to11... really?, his shop is 20 min from me and he couldn't give me a firm time? He arrived at 9am. I could now post a long list of issues with the install, but I will give you just a few of the lowlights. He had to cut a 10 foot long slot out of the drywall wall down to the studs in order to slide the mismeasured countertops into the wall to get them to fit. Drywall dust and chunks were deposited in my drawer runners and the cabinetry below. He made no attempt to clean up his mess. The end result of the install was barely acceptable. The man is truly a hack and a real jerk to work with. If you are looking for a stressful experience from start to finish and a half assed job for your big dollar purchase,,, Luis is your man! If not, STEER CLEAR of Millennium Stone of Il. in Woodstock.

I highly recommend Millenium stone. We originally went to Masters countertops out of Wheeling who…read morecut our granite wrong and then wanted to skip the job together with another piece that would not match and left us with a non working kitchen. So we got our money back and went to Millenium Stone. Millennium stone knew the predicament we were in with no working kitchen and they fit us in quickly to get the job done. And they did a beautiful job. Very reliable and professional. If you need countertops done got to Millenium stone. A great company with quality work. They care about their job and customers!

Great tile work on the bathroom floor and in the tub surround…read more HOWEVER... The installer scratched the tub AND incorrectly reinstalled the toilet. When I called Floro about my scratched tub, he hung up on me. A few months after the tile installation, we knew something was wrong when we saw water leaks on the ceiling of the room below the recently tiled bathroom. The plumber we hired said the height of the tile prevented the toilet from being installed correctly: the stack needed to be extended. Essentially, the water was leaking into the subfloor. When I called Floro about the toilet being installed incorrectly and that I had to hire a plumber to fix the problem, he said "what can I say" and hung up again on me. I suggest you think twice before working with this group.

Not great customer assistance. This place does not offer a true showroom display environment - it…read morerequires a salesperson to guide you through your options. The person I worked with was friendly & talkative but when I went through the showroom and made selections of items I was interested in (for a full house remodel) he was not able to provide on the spot pricing or great options of stocked goods, or well priced alternatives. I pulled things to get priced (per his recommendation) but once I went through that exercise he was not really willing to get my information and work on a quote. The "rough" prices he threw out at the end of my visit were not that great. I left feeling like I wasted my time. I did not see other clients getting good assistance of follow up either. In any economy why deal with this kind of service?

Denise was very professional, kind and truly curated our experience based on our style and wants…read more As someone who cooks frequently, she made the perfect recommendation for sustainability and aesthetics. I get so many compliments on my kitchen. Would highly recommend this company and to really consider her suggestion! She knows what she is talking about.

Denise and Mastercraft were wonderful to work with. She met with us on-site, walked us through…read moreoptions and considerations (quartzite, quartz, marble), and helped us pick the perfect counters for our home. The installation crew was professional, polite, and thorough. Highly recommend!!

They installed lvp flooring in my kitchen and entry. They did a fantastic job. They are really easy…read moreto work with and my floor was installed within 2 weeks. I'm very pleased with my experience.

Well, this company seems to be a 1 star or 5 stars, nothing in between. Unfortunately, we got the…read more1 star experience. It started great when we stopped in & spoke with Tony about redoing our kitchen floor. Picked out what we wanted & scheduled for Tony to come out 2 days later to measure & provide an estimate. The estimate was emailed to us by the end of the day. The price was a little higher than another we received, but like others, got a good feeling from Tony so we accepted it and paid 1/2 for the deposit. Told the remaining amount was due when the job was completed. This is when things began to unravel... Scheduled the install (which was to take 1 day), were told they would be out b/t 9-10am. 2 of the 3 young men arrived at 10:30 am. I was told the lead, Jeremy, was running late. Apparently without a lead, the other employees are just paid to unload the supplies, work at molasses speed & take multiple cigarette breaks. When Jeremy did arrive, work actually began to happen & they busted out the job. BTW this was a "floating" floor, so they did not have to rip up the old one, just install the new one over it. As their work day ended, I was informed that the transition strips were backordered, but they would have them in a few days and would call us when they arrived. Because the job was not complete, I chose to not make final payment in the thought-we won't be a priority if they've already been paid in full, which Jeremy agreed with. After no call for a week, I called them to inquire about the strips. I spoke with Kathy (office manager??) who informed me that the strips had come in, but they weren't happy with the color & sent them back. OK, but why not call & let us know this??? Another 2 wks. pass with no communication from VDF, my husband called to check the status & was told they were in & scheduled for them to come out a day or 2 later to install them. Again, why do we need to call them??? Jeremy & another young man arrives when scheduled & shortly after informs me that they didn't send him with enough strips to complete the task. This is where things really get to the point when you have to wonder how this business is still open.... Jeremy tells me that they are going to go back to the shop & check to see if there is more available. If not, he personally will drive out to their supplier (I believe he said it was in Elk Grove Village) and get more so that he can finish this job today. I asked him to have someone call me when he got back to the shop to let me know if I was waiting for him to come right back or if he indeed had to make the trip to the supplier & I could go into work and get some things taken care of. After no phone call & no return of them after 30 min (the shop is 10min. from our house), I left & went to work. Probably another week passes & I get a call to finish the job. Jeremy arrives (on a Friday) & is unable to install the strips b/c of issues with the track & thickness of our carpet. He tells me that he needs to get strips of wood to install under the track to lift it higher. He tells me that he will return that evening at 5:30p.m. and leaves a small mess of material on the kitchen floor where he was working (the strips, carpet strips that he removed, etc.). Now, I know you'll be surprised here...but, he didn't return that evening, and again NO PHONE CALL! 2 days later (Sunday afternoon), he called & asked if he could come out & finish the job, which FINALLY happened. I was out of town, and my husband was on the phone when he was finished. My husband, obviously as frustrated as I have become with this, told him he was busy with the phone call & would stop in during the week to finish payment on the invoice. A week passes & got busy with life & our business and hadn't gotten over to the shop to make that payment. And yes, wanted to make it in-person to discuss our unhappiness with the service we received. In a matter of 24 hrs. we received a total of 5 phone calls from Kathy at both our business & home requesting final payment. 5 PHONE CALLS IN 24 HRS, beyond insulting! Especially, when we didn't receive 5 phone calls from this company in the 5 WEEKS it took to finish a job that was suppose to take 1 DAY!! We will never do business with this company again, I'm not sure I've experienced such unprofessional & subpar customer service from a business.