I been here for almost a year. I saw the reviews. I knew this place was a piece of crap. But now I see for myself they're not even trying. The microwave broke and they just duck tape it. And the garbage men don't take trash out if they don't like the bag. And the pest control is a shame because there are raccoons everywhere. Don't come here. Part with the money. $900 a month isn't worth it. read more

Stoneleigh on Kenswick Apartments - Garbage ate my racoons - Apartments Near Me - Humble, Texas

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Worst place ever. They will change your apartment at last minute notice. It's old and outdated water mold on the counter tops

For my first apartment!!!. The Mirror fell down on me , dishwasher flooded the kitchen multiple times, bathroom tub have stains ( uncomfortable to take a bath ) .... This apartment is money hungry/ rent is too high!!!! Dog park is fleas like crazy , the gate keeps breaking. My dog was found outside of my apartment when they'd " made a visit " while I wasn't home. read more

Staff: Beau, and ONLY Beau, is helpful and nice. Ask for him, everyone else will be passive-aggressive, dry, and generally distasteful to talk to. They'll even make snide remarks regarding where you're moving once your lease is up. Again, Beau isn't like this. He is social, sweet, and will answer any and all questions in a clear and concise manner. As for the maintenance "team", they are bound to jerry-rig your appliances and plumbing to work at bare minimum functionality. Toilet having issues? Poke a hole in coke bottle and slap that bad boy in there. Is your dryer exhaust backed up? No problem! They'll bring a gas-powered leaf blower (if they remember to bring it) into your apartment and blow it out! Only at the small price of setting off your fire alarms for half an hour and making your apartment reek of gasoline for days! Don't forget that because they did a half-ass job, they'll be back in 2 weeks to do it all over again! Environment/neighbors: If you don't mind children screaming 24/7 or bad parents ignoring/yelling back at them, THIS is the place for you! How about people DRIVING THEIR VEHICLES in the park, ripping up all the grass? They had to drive over the curb, between complex buildings, through plants, and into the park area. Why? What are you even doing? Remember that BOTH gates to the complex are always broken, allowing salesmen, scammers, and missionaries to knock on your door whenever they please! Also, do the security cameras even work? Are they wired to a network and hard drive? Because my neighbor's car was stolen, and multiple vehicles were broken into. One of them being TWO cars over from my own. If your car gets robbed, watch your step on your way to see the damage because I guarantee that you will encounter at least two filled diapers in the parking lot. Also, there are vagrants hanging out between buildings, talking on the phone ON SPEAKER yelling into their microphone, sometimes for hours on end. Go somewhere else, why are you outside making a nuisance for all the tenants trying to relax at home? Have some respect for your fellow man. Abide by the obligations of the social contract you signed when you became an adult. Other complaints: ANY rain results in a power outage. Run down/trashed vehicles in the parking lot. Tenants use dumpsters as landfills. Positive notes about Stoneleigh: Great accessibility to internet and energy providers. Close to any business you can think of. All delivery services are available. The pool (when maintained) is great, with a nice view of the pond and water fountain. Gym is clean and has all the equipment. Surprised none of it was stolen. read more

5 days ago-Edit Somehow they either pay to alter or remove reviews since my review will not post from Google. I have posted my review TWICE there and they keep having it deleted!!!! Good luck deleting my review from Yelp since you can't alter reviews here. Nor does my husband's review not show either. I am leaving this to show how people should think twice before moving here due to negligent and poor management by Dee. I started in a studio apartment which was affordable and quaint. I was on the 2nd floor and had horrible upstairs neighbors. Constant noise until 2 to 3 AM. I would submit complaints and nothing would get done. I finally called the non emergency police and let them know my issues and they would come out to handle it. Thankfully the neighbors moved, and then someone else moved in. The same issues were going on and again I would submit complaints and nothing would get done. I would call the non emergency police and they helped out again. My lease was coming to an end and despite issues, I decided to move into a one bedroom and picked the 3rd floor this time. It was so much more quiet and I was a courteous neighbor so I NEVER had complaints from downstairs. Before moving in, the front office was aware of my move in date and it was not ready. The carpet was not ready for days. It was a big inconvenience due to my bills transferring over and I had to worry about our electric ending at the old apartment. Upon moving in, there were no issues up until we did babysitting for a dog. There are SO MANY restricted breeds that live here, and you would think babysitting one would be no issue since pit bulls live here, Rottweilers, huskies, etc. I was at work and my husband was walking the dog that we were babysitting and Dee was riding around the complex in a golf cart. My husband noticed a flash and she was taking a picture of him. He asked why and she said it was for the pit bull. He exclaimed it was not ours and were watching her to which she still replied they weren't allowed. My husband stated why are there so many that live here then? And her response was that "Well people may have support dogs" Which is total BS. I immediately called the office in anger and no one answered which was not surprising. I emailed her letting her know I do not appreciate her harassing my husband over a dog that wasn't ours. She emailed back saying to come up to the office so we can discuss the pet policies. I said no, because she wasn't ours and since it was such an issue, she wouldn't be under our care the next day. Security used to stay the whole night and I felt safe living here until they changed companies and had someone do one lap around the complex and leave. Once that happened, there were multiple break ins, and even someone going door to door with a gun. Covered parking is a joke as well. I paid for my own space and I can't count how many times people without a tag would park in the spaces next to me and get away with it, without paying. There are so many things I can go on about, but all I can say is Dee is rude, not helpful and she is the reason we left and moved to another complex. Corporate is aware of her actions and I hope this review helps other people decide whether to move here, or go somewhere where management is kind and will respect you. read more

Do not move here !!! Management don't resolve issues on time. I haven't had hot water for already a week, and I asked them for a reduced amount on my rent Bc of the inconvenience and they ignored me as right now. Also the main gate door always broke, and there it's not a security guard at night as it used to. I don't know what's their game plan but tenants still paying for rent on time and they are not helping us at all even with this pandemic. read more

Hello, my sister and I have been living at stoneleigh on kenswick for 2 years now, and for the past few months, management has been going downhill. We have been trying to end our lease due to excessive mold growing on the ceiling, water intrusion, and malfunctioning smoke detectors. This has been going on since April 5th, it is now May 21st. The mold has gotten so bad that I am having extreme allergies when in my room. We have tried contacting the manager, but she is on vacation. We then tried calling the regional manager multiple times for the past week, but he hasn't returned any of our calls. Since the manager is on vacation, and the regional is not returning our calls, we can't contact anyone regarding our lease agreement. Maintenance has been marking our requests as "complete" but nothing is actually being repaired. At this point, even if they do fix everything soon, we still want to end our lease because management is awful and ignores issues until it becomes an even bigger problem. read more

We moved into Stoneleigh on Kenswick August 2018. They were friendly and nice but as the year went on we were noticing a lot of issues with staff, management and fellow neighbors. The first evening we moved in the A/C went out (on a Saturday) and we had to wait till Monday for maintenance to come out. Remind you its August, needless to say we stayed in a hotel that weekend. We eventually transferred to a second apartment, well after a "$275 transfer fee" thinking the A/C would be better in different unit. Wrong, we were constantly having problems with the A/C. Reaching almost 90degrees inside and they would come and change the filter, but no other services were provided to fix the issue. The apartment started smelling like cigarettes and would leave a nasty lingering smell for long periods of time. Staff would send out mass emails every month to everyone who lived in the apartments to remind them that smoking is prohibited inside the units. The issue was still not resolved by the time we moved out in July 2020. They had a security guard that would patrol the complex in golf cart when I first moved in. I felt like this was somewhat effective for security. But after maybe 6 month they switched security companies and then seemed to switch security companies every month after that. One company would just make one pass around the complex then leave. Another would just sit in the same parking spot and not patrol anything but his phone I'm assuming. Needless to say, security was non-existent. People started breaking into cars (smashing car windows), there was a shooting and multiple raids on units. Not saying they could have prevented all of these things but at least have a good creditable security company monitor the grounds. Also, it doesn't help that both gates go out all the time. Couldn't tell you how many times I had to manually open the gate by myself. It would take them anywhere from a day to a week to fix the gate. Also, beware of their fees. The base rent seems reasonable but once they add on all the fees you add on anywhere from $150-$200 more not including electricity. Prior to moving into Kenswick apartments my wife and I had rented for 5yrs and never had these many problems. My wife and I have a 8yr golden retriever. She is trained and very smart. Our dog has never had an accident inside the apartment or caused any kind of damaged. We are now being charged to replace the carpet in the unit. The carpet was not new prior to us to moving in. Second there was no visible stains on the surface of carpet when I moved in or out. I received several pictures from management of the bottom of the carpet showing stains, but not one picture was time stamped or dated. My wife and I are very reasonable and take good care of things. Our dog is very well mannered, and we always kept her groomed. The amount they are charging us to replace the carpet was not caused by us. They failed to provide me adequate prove of the condition of underneath the carpet before we moved in. I feel like just because we have a pet, they are trying to use us to get new carpet. I have fought this with management and a settlement has not been reached. I would not recommend living here. They have poor maintenance, inadequate security, and horrible customer service. read more

If I could give them a ZERO I would! The application process was rushed completely. I was quoted 3 different prices for my apartment.. one while I was completing the form online and the other two were by the employees. I also ended up paying a $500 or $550 (what I thought was refundable) security deposit, because I wanted a chance to get my deposit back. I did have the option of doing $375, however it was NON-REFUNDABLE. The employee at the time of taking my payment of $500ish didn't explain the security deposit was ONLY refundable IF I completed the lease. Now I'm out $500 BUCKS AND STILL NO PLACE TO STAY because you all went up TWICE on the quote. I didn't want to put myself in a bind, so I ended up canceling the application. I was contacted by an employee who tried to help, but with the supply an demand rate for the apartment steadily increasing the help to hold the application in efforts to keep my deposit in the event I changed my mind wasn't beneficial. Liliana Carpio is the only reason I gave this property a ONE. That experience alone was horrible. You all also never HELD an apartment for me exactly because I was moved TWICE. Amenities looked nice but the lease signing experience was a nightmare. Make sure they fully EXPLAIN what refundable means before you sign your lease. Lesson for me was to make SURE it's what you want before you pay a deposit. It was then I came back the next day and they went UP again on the price. read more

I have been a resident since March, but supposed to be late February. When I received my keys on my move in date, the office staff did not know that I was coming to get the keys for the mail/apartment. They had absolutely no record of me moving in on that date. They pushed the paperwork through in an expedited manner and handed me over the keys to the apartment, After working 9+ hours I didn't request an escort to let me in and that ended up being a mistake. Once entering the property, they had not finished the cleaning/maintenance process required before new occupants take over. I was forced to stay in a hotel until they remedied the problem. After move in, everything seemed well enough. My girlfriend was held up at 1200 noon on a Sunday afternoon by guys in gym shorts and sandals. A couple months later I went to the management stating there had been people matching the police report seen entering a unit. After reporting the sighting I never heard any further from management nor the constables. My upstairs neighbors moved out, new tenants over in. I understand the moving process and how it can take a while, I spoke with the woman upstairs and asked to try to keep it down a little due to work the following Saturday Morning (medical). The noise persisted I have spoke with the management yet again for the second time of the loud running around in the apartment above. I am a passive person in nature, but I have been pushed to my limit with this community. I would rate 0 for everything if I could, the price is not that great given the amount of problems that have happened in the 7 months I have been a resident. read more

Stoneleigh on Kenswick is such a great place to live. We have been here for a year and we have never had any problems. Maintenance is great with getting things fixed when we call especially when it is an emergency. The pool is great to go and lounge around. There is a great view that comes with it. The management is AWESOME. Nelly has helped us out so much and we are grateful for that. She has helped make our experience of living here incredible and we are so thankful to call Stoneleigh our home. read more

Apartments are in good shape. Washer/dryer in unit is a bonus. Don't expect any deals or discounts here. You will pay $130.00 for application plus a deposit. 6 month and 12 month terms. Nice pool. Overall I'm just staying here for location... Near airport and near many restaurants and stores I use. I'll give another review once I stay here a few more months to see if any issues arise. Three out of five because staff was average and no deals were given. read more