I needed a specific time for my appointment, so I had to schedule almost two months in advance. I…read moregot a call the day before my appointment confirming a different time, that doesn't work. I asked what happened to my original time, they had no clue. There are way too many other eye doctors in the area to deal with this level of poor customer appreciation and service.

Just to order contacts, I have had to pay for a glasses vision exam, a contact vision exam, and a…read morefitting exam. In total, they have gotten around 350 dollars out of me before they would order my contacts. This is not including the price of my contacts. After being a customer here for over 17 years, I'm appalled.

I've been going to Dr. Newcomb ever since I've needed glasses. I've always been well taken care of…read moreby the staff. The ladies in the front are always helpful with selecting glasses that best fit you, even if you're as picky as I am. Dr. Newcomb is very nice and definitely knows his stuff. The wait for your appointment isn't very long. My mom has gone to this eye doctor since she was 18 and has never had any problems in the many years she has gone to him. Still there have been no problems with the staff, wait, or time to get glasses.

I love these guys. Everyone is so nice, friendly, and knowledgeable. Definitely my favorite annual…read moreappointment. :)

My first optical experience was amazing!! The staff and doctor went above and beyond to make it an…read moreefficient and pleasant experience. Even when there were issues with my wacky insurance , they were fun and helpful. Highly recommend!!!

From the owner: We always put our patients eye care first at our Shopko Optical of Machesney Park location. Our…read moreexperienced optometrists provide primary care for all ages, including comprehensive eye exams, prescription eyeglasses and contact lens fittings and the detection and treatment of eye conditions and diseases.

** left the same review on google because of how rude the doctor was**......My mom asked the doctor…read moreif insurance would cover my little siblings' glasses in addition to the visit. He scoffed and said "Its not like Im gonna treat you better because of your insurance" and something along the lines of "you can go ask them upfront". He came off rude for asking a genuine question. She simply wasn't sure if insurance would cover both things like our last eye doctor, we weren't asking to be treated better..? Even my little siblings picked up on this and felt uncomfortable. Didn't catch his name but he was the guy who was balding in the middle with hair on the sides. Front desk girls were very attentive and kind. We'll be finding a different place

To put it mildly, this place took complete advantage of my wife last year. I didn't know until…read moreafter the fact that they saw our 11 year old daughter without my wife, because of 'covid protocol', which upon asking another eye doctor is actually illegal. We had eye coverage from work and somehow still got charged $500 and no one would explain why or where the charges came from. After asking around for another eye doctor, who made us feel like long time family members, they also stated our daughter did not have bifocals like my wife was told! I don't doubt that half the reason our daughters eyes are worse is because of this place. Dont go here, they will take advantage and over charge you! Be careful!!

This is the first time an optometrist actually explained to me the reasons the different tests and…read morewhat it meant. I had a number of concerns that he addressed during the appointment and once tested explained. I was very pleased with my appointment. The appointment was on time and took about 30-45 minutes as I expected. I have been going to an optometrist for half my life and this was by far the first time I felt like my time was considered (they weren't double booked) and thoroughly explained the tests, my results, and what it meant. Highly recommended

Had a great experience there. The optometrist was very thorough and knowledgeable! They had…read moreexceeded all my expectations and when above and beyond to make sure I was taken care of.

I have been going here for years and have always had a great visit. The previous Doctor was…read moreprofessional and cared to meet his patients needs/concerns. Victoria and the other girls are very professional! My last appointment will be my last visit at the Machesany location. Dr. Siby Francis was RUDE and continued ignoring my concern. After repeating myself over & over again, he seemed to be unaware or didn't care that I was upset. After my frustration, I told him I was done and proceeded out the door. He didn't try to apologize nor stop me from being so upset/leaving to resolve the problem. My family and I will not go back as long as he's the Doctor!

Had a lens fall out of my glasses and stopped in to have it reinstalled. The manager, who was…read moreprofessional and courteous, took care of the problem...reinstalled the lens, cleaned my glasses and gave me a cleaning cloth. All this took less than 10 minutes. Additionally, the repair, lens cleaning and the cleaning cloth was NO CHARGE! Great customer service! Thank you!!

My first pair of glasses, was told by a friend I could have bought a pair of $10 cheaters....but…read morethe charged me over $700 and they had a black friday discount they wouldn't offer me, just because Im using insurance. Also was told i would get them within the week, looks like their weeks are 10+ days. No looking out for the customer, just looking to line profits.... Said one thing when buying, but something else happen. Talked with a manager, nothing changed. Someone from corporate need to look into this location. I will never used this location or LENS CRAFTERS AGAIN!

went in to buy a pair of non prescription sunglasses they had in stock. They would not sell them to…read moreme without setting up a file on me. I gave them my name but did not want to give my address, email or phone number. I was going to pay cash, no need for them to have all this marketing information. I was told it was for warranty but the manufacturer will cover any warranty with a receipt the store. They refused the purchase and I left. I went down the street to Shopko Optical and made my purchase and at a better price. We will never go again.

I have now had so many bad interactions with horrible physicians with this health system I am…read moredriving an hour for covered health care! They do not listen to their patience. It's sad as this used to be a good place. The advertisements are not anywhere near my recent experiences! Stay away if you are looking for help!