Greetings, I've been at Pheasant Run Apartments for a year…read morenow. I've seen a new management team come in and I must admit that everything has been going well with both previous management (we love and miss Jennifer!) and the new ownership (Jenny is great!!). They seem to genuinely care about the tenants. Despite being 'corporate', the people running the show here are personable, kind, thoughtful and help out where needed. It's a clean, healthy, and quiet neighborhood. There was a rather scathing review on Google reviews that partially prompted the creation of this YELP! rating. I completely disagree with that one star rating on Google as it is completely wrong (and upon further review, it is most likely a fake account created by a disgruntled employee). Look, no place is going to be perfect (4 star rating is GREAT for a rental place!). However these folks strive to make this a community and a 'home'. It's pet friendly, the neighbors are nice, there are great dog walking areas, they do frequent community events, and they are flexible and helpful, even within the corporate realm. If you're looking for a townhome or an apartment close to the MARC train (DC commute), the VA hospital, Winchester VA, Hagerstown MD, Frederick MD, I-81, etc, this place can't be beat. Especially if you have a furry roommate!

At the evergreen apt location they do not keep up on the weeds. The self closing gate only works…read morehalf of the time. Tried unsuccessfully many times to have it rectified with no results. The manger never gets back to you

Neighbors are wonderful. Good luck with management or lack of, it could be such a nice place if it…read morewas consistently looked after but turn over is constant. Had to purchase a door jam after management let themselves in numerous times between 11pm and 12am. That individual was let go / quit after I raised serious concerns and it became confrontational when they were in my home while I was asleep and confronting my minor children/ them barging in at those hours terrifying my children. Maintenance has been CREEPY. Accidentally locked myself out and the maintenance man approached my one daughter saying "where's your daddy at" knowing we're just a house of women. It was scary and then of course that was the man they selected to fix my dryer and he watched my daughter to the point I asked her to stay in her room until he left. It was so uncomfortable. Other maintenance man can't fix anything and then just speaks hatefully the entire time and makes me feel horrible for asking them to fix the same toilet that's been broken for 3 years but they "fixed" it 6 times (5 documented one was before they obtained an online portal). There's always yellow jackets in the lavender bushes coming in that have stung my son twice and one of my guests. They leave furniture and what not outside for all to see but if you don't breakdown your trash and boxes it's a $200 fine. Inside building always smells like smoke and makes our apartment stink but they just say hey stop or you guessed it $200 fine but nobody stops so my children and I suffer through the winter months with the smell and I have hypersensitivity so it makes mornings excruciating with nausea. My floor also had damage from the HVAC due to the property management company never checking filters so during summer of 2023, I came home to find my floor completely soaked and damaged all the way to the subfloor. It took them from 08/21/2023 until 04/02/2024 to make those repairs. When they made those repairs they gave me no notice or warning, they came inside my apartment and removed/ moved touched and who knows what else with my belongings because I came home to it have being completed and finished and found my things where they didn't belong. I've had to buy my own air filters since then because they still don't care to put one in place and it's the weirdest size of course. Management is horrible. Neighbors are pretty good just wish they wouldn't smoke inside. For the price you pay here it's not worth it. Rent was $925 then they gave a 2 week notice it was going up to $1310 now it's $1400+ I would never recommend it.

The security doors are frequently broken. People enter units without notice. Repairs even minor…read moreones can take days or weeks and are after incomplete, flawed, or result in more damage or repairs. Interior renovations were completed by maintenance staff and are not professional in appearance. The property manager responds but deflects concerns. I give a 2 because it is in a good location, the grounds are maintained, and the building common areas are kept clean. There are cameras but they offer no real security.

From the owner: Well maintained and upgraded apartments are move-in ready. Conveniently located off I-81, 15…read moreminutes to VA or MD.