Once again they exceeded expectations! Fragrant, stunning and long lasting arrangement. Prices…read moreappropriate and excellent customer service listening to my requests. Thanks again

I don't like to post reviews that are negative. In this case…read moreI have no choice. I called about two weeks ahead of time to make sure that I created the best opportunity to find the right florist, to create something very custom and special for my best friends birthday. I chose a local Bristol, Ct florist rather than a florist from Washington state where I live so that there would be A local business chosen. I spoke at length to the floral arranger so there would be an understanding about how important my best friend knew how much I loved her. I discussed her favorite colors, her artistic and loving personality. To make it more fun I asked that a special happy birthday balloon be added to the display. I paid $125.00. I got the delivery of possibly the ugliest floral display that I have ever seen. It looked wilted as if it was not fresh at all. The colors were not a soft pastel presentation as was discussed. There were soft pastels that were jarred with an ugly harsh gold flower which had no harmony or grace. No flow. The balloon if possible made it even worse. It looked like a cheap choice that one cold easily find in a dollar store clearance aisle. My poor friend had to act as if she loved the flowers. Finally I was able to get her to send me a picture. I immediately reacted until she finally agreed that she too thought the display was just AWFUL. I contacted the florist and I would have appreciated some understanding of how disappointing it was for me to have this be such a different bouquet than one that my best friend should receive. A delivery of a single rose and an apology would have been nice. I didn't hear from the shop owner nor did I receive anything remotely resembling a caring response‼ DO NOT send ANYONE you care or love flowers from this shop. I have nothing to say more than I have already said. I could have gone to a grocery store and picked a bouquet that would have been better. Penny Strong

Melissa brought our daughter's wedding vision to life! She was creative in the areas where the…read morebudget was tighter and sought out the particular berries we had our hearts set on! She was nothing short of amazing! I would whole heartedly recommend her!

Working with Melissa was seamless. She offered suggestions based on photos I sent to her and…read moreconversations we had. The final result was simple yet elegant and beautiful! Adored everything!

I called her very last minute and she was able to accommodate me on the same day…read more My sister is very particular when it comes to things in her house. Well, she loved it and kept saying it was such a beautiful plant arrangement. 5 ++++ STARS

Twice my husband bought me flowers from CT Flower Shop and both times the flowers were nearly dead…read morewithin 24 hours. The first time I didn't say anything because I didn't want my husband to feel bad. This time, for Mother's Day, when the flowers were a wilted mess within 24 hours I decided to write to the shop and send photos to give them an opportunity to make it right with a refund or replacement, particularly since my husband spent over $180 to have this arrangement delivered. (By the way, the arrangement is appallingly overpriced at $144 and my husband prepaid a hefty delivery fee and an additional very large tip of $20). Although she has promised to send another arrangement today to replace it, she had the audacity to say next time I should follow the instructions and give it water because she claimed there was no water in that vase when in fact it was 3/4 full of water still. The photos provided in my email were close-ups of the wilted flowers and didn't show the vase. I couldn't believe how insulting her response was, trying to deflect blame on the customer. I sent her a response with an additional photo of the full vase of water.... did she think a bouquet of flowers was going to drink nearly half-gallon of water in 12 hours since delivery????? We regularly give businesses second chances, often more, but when a business blames the customer without evidence/justification that's a deal breaker for me. I told my husband just now that he should never use that florist again. I'd rather have no flowers than get poor quality, overpriced flowers from a place that would insult customers like this. Follow up -- in a subsequent email response to me when I had told her that I didn't appreciate her insulting comment, she accused me of refilling the vase after the fact and claimed that my original photo proves it, and refers to me as "triggered". I've added a photo of this communication. And, the first two photos I had attached to this review are what I had sent her (not the one focused on the vase which I sent her after she insulted me). I'm adding to this review a duplicate of the one photo I had sent her and I've added a notation pointing to the water line in that photo - the photo she's claiming shows there's no water. Can you imagine an arrangement drinking over half a gallon of water within like 18 hours LOL. Her behavior in this situation is appalling. 5/13 @ 12:37pm ET: Adding my response to the florist's comment below: She has been repeatedly rude. After making crazy accusations and calling me triggered in email, I told her to not bother sending a new arrangement and instead to send my husband a refund. She was given the opportunity to make it right with my outreach and she chose to be incredibly rude and insulting and direct blame at me rather than just graciously taking accountability like a professional would. After her repeated insults I decided I prefer to not have her come to my house at this point. I've never had to write a bad florist review in all the years my wonderful husband has had flowers sent to me at least 3x/year...till this terrible encounter with this rude woman.

Service is exceptional. Wonderful staff. Their Christmas shop is absolutely amazing. Incredible…read moreselection or ornaments and gifts. An absolute must see. Never seen anything like this in Ct. Beautiful plants throughout the year. What a find!

has the absolutely worst manager, rude, cruel and mean. She is definitely fake when see greets…read morecustomers. I love her and pray for her. I got my Christmas three an my wreath from another nursery.

I was searching online for flower shops for quite some time and could not find any I was pleased…read morewith mostly due to the outrageous prices and poor quality arrangements and just by chance ended up finding this business through a Facebook post and boy am I glad I did! I worked with Melody Santos and she was BEYOND accommodating, understanding of my circumstances and she was able to get exactly what I needed and more. This will 100% be my go to florist for anything I need from here on out. Look how beautiful this arrangement is. She absolutely went above and beyond, even more beautiful than I expected. I can't thank Melody enough. I am beyond thankful and so glad I found this business.

A wonderful gem in Plainvillle, I go there regularly to see what they have. Gems, healing…read morecrystals, jewelry, wall hangings, incense, Tibetan singing bowls, drums, clothing, and gorgeous flowers. Friendly people, ever helpful!

Mere words cannot express how entirely screwed up this vendor is…read more My dearest friend (calling from NY City) ordered flowers for me for Mother's Day. I received an a call from an obviously irritated delivery person saying that I was not home for the delivery so I should come and pick up the flowers, which I was happy to do. She then gave me directions which were totally unfamiliar to me and it evolved that their business was in a city of the same name, but not in the state where I live. She said that it must have been a wire mix-up, and that she would refer the matter to her boss to resolve. Her boss "took care of" it by saying (on my voice mail) in her own irritated phone voice that I should call my friend and tell her to take care of it. Magnificent. This combination of incompetence and nastiness is, fortunately, difficult to match. If they receive any compensation for this, I will never so much as smell another flower. Not Basket Place, but Basket Case.

Calling from California with no knowledge of florists in the Bristol, CT area, I had to take a…read morechance on what I found in the online yellow pages. I struck gold when I found Basket Place, and especially when I called and began speaking with Eleanor. She was extremely knowledgeable, very compassionate, and an incredibly nice and kind person. Even though they had just closed due to an incoming blizzard, she patiently talked me through the options for the bouquet I wanted to send, and could not have been more helpful. By the time I hung up I knew that the flowers would be perfect. Eleanor assured me that she would personally take care of the arrangement and it was absolutely perfect!

Not happy. I gave them 2 stars because their service and delivery are good. I have been using them…read moreas my florist for 15 years. My husband has bought me flowers from there, we used them for our wedding and other occasions. The last few times my husband has sent me arrangements, the flowers are not fresh. The stems are brown and they die within a couple of days. The last batch of a dozen red roses were drooping 2 days after they were delivered. I am not surprised because the leaves and stems did not look fresh. Over a hundred dollars and they are now in the garbage a couple of days later. Fresh flowers should be able to last a solid week without an issue. We will be taking our business elsewhere.

Walked in to browse and see what was in their store. We were standing at the register to check out…read moreand not a single person acknowledged us. After the third customer was helped before us we walked out. Very rude and disrespectful.

Written Sept. 16, 2019. You could not ask for a nicer person and a nicer flower arrangement. I…read morewas in town around August 15, 2019, from many miles away. I stopped in and asked if by chance, "could get a nice fresh arrangement made.". Donna, the owner, said "no problem." I told her how much money I wanted to spend and she said, "no problem " I got lost for about 3 hrs. Came back and Donna made not one , but two beautiful arrangements. She said, "pick the one you like best" How nice is that? This is a small location. Donna & I had a very nice conversation. She's very sweet. She's "old school " and that's a very good thing. She has many years of experience. You don't get service like this too often anymore. When in the Bristol, CT area, I will definitely do business with Donnas Florist

I chose and ordered flowers on their website on Dec. 22nd for delivery on Dec 28th for a cancer…read morepatient. Apparently they canceled my order because "they didn't have the product", and claimed they notified me via email (she asked if checked my junk mail). I asked why no phone call asking me if I wanted to substitute or change my order and she said well we are busy - it was the week before xmas ya know! I guess an $80 order isn't important enough to them. I have never experienced such rudeness and lack of customer service. I will NEVER use them again, I'm very disappointed and here I was expecting to brighten the day of someone who is going thru a difficult time.