This is to update my recent review of my rental experience with U-Haul of Cuyahoga Falls. My…read moreoriginal rating was one star, pending a response from Corporate on my complaint about the charges. I heard back today and Corporate has refunded me the total cost ($540), minus the cost of a local, 1 day rental, which is very fair. Many thanks to those involved my making this decision.

I work for one of their competitors. Unfortunately, the car carrier I was promised to be able to…read morerent at my employer fell through. And to make matters worse, I found out a day before I was set to go out of state! I was in a jam. I needed a car carrier. I went to UHaul in Cuyahoga Falls and spoke to the General Manager, Gabby. I walked in wearing my company logo Hoodia. Oops. Gabby and I had a laugh about it. Anyway, I told her about my situation and she happily was able to reserve for me a car hauler. I picked it up the next day and towed my collector car to Pigeon Forge TN for the big car show, the Rod Run. I just wanted to say that Gabby was wonderful and made my situation a lot better! She made my whole rental experience a pleasurable one and highly recommend anyone who is in need of towing equipment to go see Gabby at the Cuyahoga Falls location! And the Area Service Manager Mike was also very helpful to show me how their equipment (vs how ours is) works. Great job by all! ​

Nice storage units. The storage units and property they sit on are very clean and well kept…read more When I opened the door on the unit and saw how clean, I felt very comfortable with storing my things there. Prices are reasonable. The owner is very nice and very helpful. What more could you want? The hours of operation are limited to 7 pm each evening, so if you need 24 hour access this is not the place for you. Not really a big deal for me. Thank you Kent Storage!

Worst customer service ever. I reserved a 10' truck, but when I arrived there was no truck…read moreavailable whatsoever. The manager was unwilling to rectify the situation or offer any help in any way. Went to the uhaul location on west main (near stow) and was helped immediately....friendly, fantastic customer service. Do not choose this location!!! Go further down the street!!!!!

I have used this facility for years. What I like most is the personal attention :) They know who…read moreyou are and care about your stuff. It helps, of course, that the prices are attractive. It is away from densely populated areas, though close to Ravenna and Streetsboro and I-80, I-480. It is a very secure facility; high fences and sturdy separated buildings, secured gated entry after hours. Easy access to facility and your unit. Office is on the premises, so they also keep an eye on things. Everything here is clean and well maintained. The office sells locks and related items in case you need them and, as mentioned earlier, the owner and staff are happy to be helpful. It is hard to imagine how a storage facility could be better. I am confident my stuff is safe from both weather and people, so that why I keep it here :)

As a business man I find the professionalism and personal attention very refreshing. The staff is…read moreknowledgeable, courteous and willing to go the distance it takes to make any aspect of their services comfortably usable. After all they provide storage, truck rental and uniforms. Storage: Many sizes to to fit any budget and weather proof doors. Secure gate accessible 24/7/365 and active video camera protection, plus high fences and buildings that are not all connected adding to the security of each unit. Truck rental: Quality trucks at a reasonable price. Clean, well maintained and helpful staff. Free truck usage to gather your stuff and move it in the first time! Who does that? Uniform/Embroidery/silk screen: This place is miss named. Route 14 Storage is a great storage facility, but, the embroidery, silk screen, uniform aspect is unbelievably diverse. Uniforms, logos, t-shirts, jerseys, security uniforms, novelty items, hats, pens, etc. all available at this facility. A graphic designer is on staff to help you design anything you need from hats to pants to pens to whatever you need (even shoes?). I love this place and the people who staff it! Many thanks to all who work there.

Excellent service From reserving online, the pick up and storage unit rental. I had a great…read moreexperience. I've been to this location multiple times for truck rental, but this is the first time I use storage. Everything is clean, easy access, and very secure. And I stayed under budget!!

Respectfully, the General Manager (Dannielle) is extremely unprofessional, assumptive, and rude. I…read moremade a reservation for a motorcycle trailer from her store and, in the process of checking in to pick it up, she canceled the order and refused to rent to me--or anyone else in my party--because I asked if I could return the trailer to another U-Haul location. She then transferred the reservation to a store in another town without asking if that was something I wanted, then relentlessly refusing to discuss the matter further. Needless to say, her attitude and demeanor were unbecoming, going so far as to say during our interaction, "I know people like you." Clearly not. Terrible service.