This was the flight from Detroit to San Francisco. It was approximately a five hour flight. We got…read moreserved drinks and snacks as soon as we were up in the air. They had complimentary water, coffee, juice or soda. They had choices of three snacks: chocolate cookie, pretzels or fruit bar. I always get a chocolate cookie and cranberry juice. The flight attendants also went up and down the aisles multiple times and offered water and orange juice. This was one of their older and smaller planes, so no screen on the back of the seats. You need to use your phone or iPad. They do offer complimentary movies and shows from their app.

My wife and I used United Airlines to travel to Chania, Crete from DTW Detroit, Michigan on October…read more12, 2025 returning October 21, 2025. Our first flight was a direct flight from Detroit, Michigan to Frankfurt, Germany (10hr flight). The overall flight was pleasant initially until we had to land. Our next flight was scheduled by United Airlines with one their partners Discover Airlines which took off at 4:45am. Mind you the flight to Frankfurt wasn't supposed to land until 6:15am. What was so frustrating in this moment was that our connecting flight was originally supposed to leave at 8:30am giving us ample time to get from Frankfurt to Chania, Crete. The unfortunate and most frustrating part of this was that we were not updated of the change and we were completely stuck in a foreign country where it was not pleasant getting a rescheduled flight to Athens, Greece. The online help in rebooking us on the flight was great but yet again we almost missed the connecting flight from Athens, Greece to Chania, Crete due to a late departure and barely 20 minutes to depart a 300 person plane (we were at the back). Somehow we made it and were able to board our flight to Chania, Crete to start our honeymoon. The experience there was breathtaking and I'd recommend going to anyone...just not through United Airlines or their partners as if there is a booking issue they point at the other airline and state it is their fault, no responsibility is taken and they give you a $100 voucher for your wasted time, rebooked flights, and refund your checked bags. My time is worth more than $100 which I cannot get back. With the delays we arrived 5 hours later than expected. Luckily our bags somehow arrived. We thought that this was the end....but we were wrong. On October 21, 2025 we flew home through our flight from Chania, Crete to Athens, Greece. We left on time and made it to Athens. We made our second flight from Athens to IAD in Washington D.C. We made it to the US! It took 15 minutes to reach the gate where another plane landed 15 minutes late and thus we ended up sitting for 45 minutes before we could even deboard. We had to deboard, go through U.S. customs and reclaim our bags. This is where our nightmare began. The baggage we thought and were told to pickup after going through customs was supposed to be at baggage carrier 3. We waited. And waited but our bags never showed up. Why you ask? Well that's because they went to Frankfurt, Germany where who the hell knows why. We never had a connection there and United blamed it on their partner Lufthansa. Either way we had no bags, no connecting flight cause mind you we had 1 hour to get through customs, grab the bags, go through security, and reach a gate on the other side of the airport. Well we missed it of course and the nerve of this airline blaming it on TSA agents. That's when my nerve broke and I started to lose my cool. Well we demanded they rebook us and of course there were no more direct flights to Detroit for that day. So it was either stay the night and wait for a flight the next day or take a connection to Chicago which then connected to Detroit. Well we decided that route. Mind you we arrived on time in Chicago but of course the terminal was on the other side 18 minute walk. We made it just in time 5 minutes to boarding. We boarded and made it to Detroit at 11:48pm October 21, 2025. Our baggage never arrived and is scheduled to hopefully arrive today at 3:09pm and delivered to our home. This was the worst international flight experience my wife and I ever had. In the future we will be taking direct flights and if I can avoid United or their partners I will do such that.

amazing experience! I've flown with Delta airlines for 7 years now, and the experience is still…read moreholding up! the entertainment is awesome, because all I need on an airplane is a seat monitor. food and drinks are good, those biscoff cookies and sun chips with coke combonation still hits! 10/10

I needed assistance and decided to call this business at 18889099036. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Had a rough start to finding where to catch the bus at DTW... Not in anyway Michigan Flyer's issue…read moreas DTW doesn't allow signage. Lots of busses, scheduled about every hour, super convenient. Drivers and office staff were awesome.

This is a great option for getting to and from the Detroit airport. On a recent trip, we used the…read moreFlyer to go from Ann Arbor. At the time of this review, it was $15 per person. It was inexpensive (compared to Uber or taxis), clean, comfortable, and punctual. The driver was professional and friendly. The ride is comfortable and clean. The bus also has wifi and outlets for charging your phones. The pickup spot for Ann Arbor is conveniently at the transportation center downtown Ann Arbor.

Ok. Here me out. I was never a fan. Having my original flight fall through, may not be the…read moregreatest, but Spirit y'all saved the day!!!!! Words I never thought I would say... I was able to walk right up to the counter and get a cheap last minute flight for the next day. And because I was at the airport, I didn't have to pay the additional fees. The agent truly went above and beyond to get my needs resolved.

I dont get the low reviews…read more I love traveling and I love a good deal. My flight to and from Detroit was $32 each way. You have to add for everything.. carry on, seats .. wifi.. etc .. I didn't need all that. I've been lucky when I check in and get a window seat. The terminals are spacious and very clean, but very scarce on outlets. The gate agents are friendly.. however if you have a personal bag, make sure it fits in their sizers..

This Delta terminal is beautiful with water fountains, walking track escalators, and massive…read morewindows. The terminal is spacious, as well as has a drain for you to get to your destination fast from the main security checkpoint. Delta flights are normally on time particularly for the trip I just did. Would recommend this terminal.

The only airport in the states that allows for 30 minute layovers! Insanely short time to connect…read morefrom one flight to another, but it wasn't impossible. You just had to run. Besides the tight connections and transfers, the airport is not too big and offers a train to connect from one end of the main Terminal A to the other end of Terminal A. However if you need to transfer from B or C, then good luck.

I'm a Hampton guy so got all I expected at this location by the airport. Clean, good amenities ,…read moregreat gym . Got here late, had to eat ramen from the snack area so was good. Stayed with a colleague who evidently dropped his passport in the parking lot and noticed it when we were in Jackson so called hotel to check room, not there but someone found it in the parking lot and turned it in and we were able to retrieve it ! Happy!! Clean, good price, good staff. Highly recommend !

Was glad we chose Hampton we are regular Hilton customers and decide to stay here. Glad we did…read more Early morning flight out of DTW and the shuttle was ready to go at 5am and had us at the airport in short order. The room was very clean and neat and the hotel was quiet. Customer service was awesome and Kelly and Gary gave us tips on dinner as we didn't have a vehicle Nice to see old fashioned service from great people. Had dinner delivered to our room and it was very good. We left before breakfast but the water and bagel and apples are a nice touch. Bet the food was as good as the customer service. I'd stay here anytime. Thanks

Well, I never felt this bad before I just found out she…read moredon't want me no more If I get her in my sight Boom, boom, out go the lights (Little Walter) I'm on the Board of Directors for a non-profit and was booked at Embassy Suites by Hilton Detroit Metro Airport for our Mid-Year meeting. Their staff did an admirable job in dealing with a sudden emergency. We were sitting around a big table in their Dearborn Conference Room on Friday when around 6:30pm the area was hit with a power outage. Somewhere between 80,000 and 100,000 customers lost power, including the hotel. Whatever happened also affected the hotel generator, because that was knocked out too. No heat, no hot water, no electricity, no internet. The hotel staff did what they could and set up emergency contractor lights in the lobby area and dining area. I'm not sure how, but they were able to serve the traditional Embassy Suites hot breakfast the next morning. My visit got off to a great start, with a big suite room and an excellent check-in experience. Some of our party arrived early and we enjoyed their complimentary Happy Hour drinks and snacks. Their staff was wonderful -especially the food service workers who set up that hot breakfast in dim lighting. One of the guys made me laugh when he said eating breakfast in the cold and dark reminded him of being back in the service!

Hotel is conveniently located near the airport. Calissa who checked me in was very nice, friendly…read moreand professional. She informed me of hotel amenities and their hours of operation then directed me to my room. Room was fine, albeit a tad worn. I had a burger in the bar which was very good. Bartender was friendly and efficient. There was a loud, obnoxious woman at the bar who I was able to avoid until I spoke with a man at the bar. Evidently, she was a regular customer. She directed a comment toward me that was factually incorrect and when I attempted to explain to her why, she exploded and started screaming at me. I stepped away, gathered my stuff and waited for my check at the end of the bar farthest from her. She continued screaming at me from across the bar, raving loudly that she would pray for me--which I found particularly bizarre and rather scary. I asked her repeatedly to stop shouting at me. While waiting I had a polite conversation with a man at the end of the bar that I had purposefully placed between she and me. The bartender returned and she finally got her to stop screaming. I paid and left. In the morning at checkout I told the front desk person about my very negative and frightening experience. She apologized and said that they expect people not to "talk politics". I pointed out to her that Fox News was playing on every TV in the lobby and bar and she apologized again. I took the shuttle to the airport. Driver was nice and professional and even tried to help me obtain a cart. Despite other positive aspects of the hotel, I will not be returning to a place that allows crazy people to drink to oblivion then verbally attack other guests.

The elevator didn't work, the TV was extremely small (around 32 inches), and the nightstand drawer…read morewouldn't stay closed. The hotel felt very dingy overall and could use significant updates.

The customer service is terrible. She yelled, screamed, and was rude; her pickup instructions with…read moreher shuttle bus driver were conflicted. She had a BAD attitude with her steel, stone, and angry face. I was told that she threatened to void my voucher and not check me in, so I would not be able to use it with another hotel because she had said she had enough for the whole day. I was finally checked in until I intended to seek help from the police. The shuttle did not show up on time, and the room had an awful, musty mildew smell that kept me sneezing all night. The room was dirty with bed bugs, and the bathroom needed an intensive makeover. The breakfast was below average. I regretted staying there!! This is the WORST hotel that I have ever stayed in.

Staff is pleasant and valet was readily available to assist. Was given directions to front desk…read more Stephen warmly welcomed me upon arrival. He told jokes and funny stories! I received a bottle of water and was thanked for being a Marriott Bonvoy member. The hotel is being renovated but lobby was clean and smells nice! There are escalators or an elevator as front desk is on lower level. Very nice king room with all the comforts of home including a small refrigerator. Plenty of closet space and a luggage rack. Seating area is nice for relaxing. Convenient when flying out of the Delta terminal. Has its own security checkpoint. You can also check in via kiosk and there is a business center in the lobby. Can be pricey depending on day, but there are discounts for AAA, Seniors and Government employees. Well worth it!

Excellent choice if you're flying to/from DTW! Really great choice if you're flying Delta. The…read morehotel was awesome, with an onsite restaurant and bar which were outstanding. The room was clean and comfortable. One thing to note...it was super quiet!! Can't beat that for an airport hotel!!