JLD Auto Group was excellent prior to sale but worse than bad when taking responsibility for their…read moremechanics causing an engine fire in the first ten miles I drove the vehicle. Then they only know "As Is". They described this rare, show quality, totally restored, 1956 Chev. Cameo pickup truck as top quality, totally roadworthy and that they had driven it to a local car show. They did not say that it would self-destruct in the first ten miles I drove it. They told me that prior to shipment the battery had gone dead a couple times and they thought it was the air conditioning switch. They informed me it was the starter, so they installed a new starter just prior to shipment. What we know now but didn't know then is that it is necessary to loosen the exhaust manifold bolts to move the exhaust pipe away from the starter to remove and replace the starter. JLD mechanics did not re-tighten the exhaust manifold bolts which caused the side of the engine block to scorch and burn, badly burned 3 spark plug wires causing one to arch-weld to the block, burned the starter and solenoid cables and burned the side of the valve cover. All of this happened in the first ten miles I drove the truck. JLD Auto has told me 3 times that I bought it "As Is" and I say "As was described" before their mechanics destroyed it. They are not even willing to pay $1,000 for paint and parts if I pay for the mechanical labor. I have now restored the truck to original condition. JLD Auto has photos of the destruction and still refuses to pay anything. I have more photos and a complete step by step story to support this complaint. Len

I've been doing business with Them for many years. The cars I bought sight unseen were better than…read morethey described. Both father and son are a pleasure to do business with. I've sent plenty of referrals and they were treated right as well. It's hard to find people like this in the business!

The strain and frustration of moving personal belonging's can be stressful, a burden, and not so…read moreeasy on the lower back. The employee, Susan, showed the skills and kindhearted gesture exemplifying true compassion, empathy, and customer service in a manner only corporate executives are trained in. I give my 5 star rating thanks to Susan! From California with love, Michelle & Kevin

The service here has been top notch. Everyone I have encountered - Skyler especially, has been…read morefriendly, kind, and helpful. I'd definitely recommend this place - it is quiet, exceptionally clean, and well run. Thank you again for your commitment to excellence. I will send people your way.

Amazing service! Reserved & gave me all the info I needed same day to safely hold my stuff! Shout…read moreout to Alex & his colleagues for great service!

These guys are the best... Have my boat there and trailer and it is very secure very close to…read moreSailfish Marina and Sandsprit Park where I can launch

What an amazing experience ! Nick owner of DP coordinated a fantastic move. Imagine TWO 26 foot…read moretrucks of precious delicate furniture, antiques, crystal & china arriving in perfect condition ! The crew Joshua, Jonathan, Jaxson & DJ treated everything as though they were moving cartons of eggs. They were so polite kind & considerate. We worked together for two full days. Their attitude was always positive. I was SUPER nervous that something precious to me would get damaged in such a move. Everything arrived in perfect condition. The pricing although not the least expensive of the (4) movers we interviewed, was reasonable & fair. Nick, thank you for sending us such a wonderful moving team ! So refreshing to find people who still take pride in their work & keep their word. DP moving & storage deserves 10 stars ! We would use you again & recommend you to everyone !

Here's an important update on my last review. During a big move like ours, issues came out like…read morelost pieces or damage to a drawer. We called Nick the business owner and he sent William to repair and restore the damaged furniture. His service after the move is awesome, you can tell that customer satisfaction is very important to him, very rare nowadays. Impressive!!

My experience with Shannon on the phone is beyond disappointing Her customer service skills are…read moreextremely poor, she is very unhelpful, rude, and dismissive of basic concerns. Communication was lacking, and it felt like resolving issues was not a priority. I would not recommend this location if you expect professionalism or support. Rates are increased constantly even when you are told the rate will not change. Rating this experience does not warrant one star, but you cannot post without at least one.

I signed up for a one-month-free move in special on a 5x5 unit , they told me they could give me a…read more5x10 for the same price, so I agreed. The contract they gave me showed the full price, not the promo delaying my movers by two days because I refused to sign incorrect pricing. Three months later, they suddenly raised my rate to $99, and five minutes after that, I got an email saying the same 5x10 unit is advertised for $64. Once you're moved in and committed, they change the price textbook bait and switch. The employees are friendly, but the tactics are deceptive. The price you move in with is not the price you'll be staying with.

G re at customer service! Well lit and convenient for me and the wife. Planning on getting another…read moreunit too

Katie is great. Communication is lacking with a lot of businesses these days. It is never a problem…read morewith Katie.

Buyer beware! I purchased a refurbished lower unit for my Yamaha 300 for $4,200. The unit blew…read morewithin the first hour of use. The owner, Dan, would not honor the warranty and gave me a lower unit that was not compatible with my motor (which I returned). Fortunately, I purchased the lower unit on credit card so I was able to get a refund. Once I did that, Dad left numerous threatening messages on my phone and threatened to come to my house. Dealing with Dan was a frightening experience.

I purchased a outboard from parts outlet and I was amazed at the way I was treated. If you would…read morelike to be treated just like i was, then by all means, go there. OR somewhee else if you want it done fairly! Let someone do your used motor or parts or repair work. This guy will kick you in the behind!!!!! Someone before me wrote that this guy is a crook. NOPE...he's a SLICK dude and you gotta watch him at every turn or you will have panties ripped off! Padding this, changing that, switching parts without asking, etc. I lost a starting battery to him amoung other things. Showed me a DIFFERENT brand battery that was discharged and said "See it's no good". It was an Atlas Battery green and white...I had a walmart BLACK battery about 2 months old in my boat when I took it to him. NEVER AGAIN! There are other straight guys in the business....I agreed to $5000.00 for a Yamaha Outboard. Charged me $6,000.00 Told me to sign here with his hand over the higher price. I'M STUCK! NO WAY OUT. You will pay for your transgressions...PER the Bible!

They've been raising my payments every month or two without a warning. My payment has gone up a lot…read morein the last few months without any kind of warning. My payments have gone up almost $100 a month on top of paying a little over $300 a month. If you wanna be confused where a bunch of extra money is going every month this is the place to store

If you're ending your lease, do it in a way where you have proof of notice and not just them. Make…read moresure to contact them again when it should be officially cancelled. If they have any problems they will just bill you another month instead of letting you know about it. I paid 2 extra months because of that. Lesson learned I guess.

I've been with them for approximately 3-4 years. Rented one of their 10x10 units. It was initially…read more$180/month. They only do month to month which was a first concern. Not willing to do long term leases at all. Within 6 months of renting from them we got our first increase by $50/mo. This kept going up and with increasing frequency to where we were getting two notices a year of increases as "market" adjustments. We got in the mail a few days ago a new of course increased rate now up to $432!!!! As of today we have turned in our notice of vacancy and have gotten a new storage unit. Same 10x10 size with Climate control. Price.....$189. Basically back to where I was a few years ago. Be very very aware of this place. The new place I'm at now only goes up once a year!!!! Additionally they have so many cars and boats parked that it's impossible to get a spot near your unit. You have to park in the farthest away spots from the door. Very happy to be getting out of there and saving almost $250/mo.

Do not rent from SROA. All they do is raise your rates every three months. They raised my unit by…read more60$ starting the month of November then turned around and raised my unit ANOTHER $90 for the month of December. Ludicrous. Over $400 for a 10x20 unit. When they are only charging $173 for a 10x 30 unit. The same 10 x 20 unit is going for $119 FROM THEIR OWN WEBSITE. When you ask why the rate increase they say it's the going rate but literally there is not one storage facility within at least 50 miles that doesn't even charge half of what they are charging me. And when you call all they say is they can't do anything because it comes from corporate. So only rent from them if you want to be scammed.