This place is very disappointing. If there's an option to do 0 stars, I would definitely give them a 0 rating. We got robbed and the thieves ransacked our unit. This place does not have an alarm system and no cameras in the self storage area except the drive thru part of the facility where you punch in the code to get in. They only save 2 weeks worth of footage in their CCTV cameras, to top it all off, when my husband notified them that we got robbed, the AM's response (very matter of factly) "Sorry that happened to you, but you know, they teach you how to pick locks on You Tube in 5 minutes". Seriously? That's all you have to say? At that point we decided to cancel and moved our stuff to a different storage company. You might as well just give your stuff away vs placing them at Storage etc at Crossroads. read more

Horrible place!!!!!!!!!!!!!!!!!!!!!!! Our storage was robbed along with many others. Make sure you check your storage every 2 weeks, that's how long they back up their cameras for. What a coincidence that the robbers knew that and left no damage on the doors or locks for no one to notice... I'm left to assume it's an inside job... read more

As a customer for many years, I definitely recommend Storage etc. if you are looking for a place to store your items. They have clean and secure units, friendly staff and fair prices. I never had issues accessing my unit they were always accommodating when I had any special requests. Recommend for sure. read more

The property manager Jordon Burnside was really rude and he or she didn't help me at all. I lost my job and I'm in the process of switching jobs and They wouldn't let me make multiple payments in the system they want me to pay all the lates fees and two months worth of storage $377 in one payment. They told me they would be happy if I leave the company and not come back to there facility... I was with them when they opened... read more

Hi love storage etc. at crossroads. I've been storing my stuff there since last summer, and all the staff is very friendly and personable. I was having a bad time with a personal situation, and they listened and they seemed genuine and like they cared, and they worked with me to get all my rent paid and remain as a client at their storage facility. I really appreciate Joseph the manager. read more

I like this storage, it's at a pretty good location, the prices are affordable and the access effortless. Easy to drive to your storage, very convenient and well maintained. read more

Storage Etc at Crossroads - Safe place. - Self Storage Near Me - Santa Maria, California

Excellent service. Great Location The girl who help me excellent She helped me pick out a lock Opened it for me and walked me to my storage area opened it up for me was amazing read more

This storage facility is great! The man behind the counter in the office is very knowledgeable and doesn't try to sell you what you don't need. He is very friendly and you can tell he loves and takes pride in his job. They have security cameras everywhere and someone patrols the property multiple times a day. The units are clean and they provide you with a lock for your unit which is really nice. They have a dumpster you can use for recycling as well. read more

Storage Etc at Crossroads - Outdoor units. - Self Storage Near Me - Santa Maria, California

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Had this storage for over 2 years. Never had any issues and staff has always gone above and beyond for us. Ebed Coranado (property manager) was very helpful and assisted us since we had lost our key to our storage lock. He was very professional, and went above and beyond. Thanks you Ebed! read more

I've had 3 units in the past few years and they have always been very accommodating to our needs. The use of the moving truck was such a big help when moving from another storage place. Prices are very reasonable. Great place! read more

I like storage place. Clean, open when I need it. Easy to sign up online and like $1 special for my unit.

Anita has the worst customer service.... if she has problems at home she needs to keep it away from work. Will never come back. Extra Storage Space has better deals and service! read more

This messages for the owner who contacted me, I understand that it was explained to you by your staff that there was confusion about who was authorized to use my storage unit, But that is not what precipitated my complaint but rather was the excuse they provided to you rather than the truth. read more

This is the nearest storage location to me. It's very convenient and easy to find. The place has reasonable prices and the customer service is average. They are not overly friendly nor are they rude. If you're looking for a local place that can store your stuff, try it out. They also have a moving truck you can rent. Access is 7 days a week: 6am-9pm First month is free read more

Highly recommend, very friendly staff the guy behind the desk helped me out with everything I needed, it was my first time needing a storage facility and he helped finding me the right size for what I could afford also very clean would definitely use this place again if I need another one in the future read more

Even during this pandemic, they still provide excellent customer service. They were ready to help while staying safe. Two thumbs up for sure. read more

Clean, secure, easy access, and great customer service! Other places in town aren't as easy to get in and out of. This place is smooth so carts roll easily. Speaking of carts, they provide carts and dollies for use free of charge, and low truck rental fees (free for your move in). Reasonable prices, and easy online payment. The onsite management couple is friendly, helpful, and knowlegable. read more

The storage is conveniently located, I can do my errands and swing by on the way. It is clean, and secure. The property managers are also nice and professional. read more

This facility is very clean and a secure place to store your things. The managers Anita and Ralph are the friendliest I have encountered at a storage facility. Highly recommend this location to everyone. read more

My experience here with managers and storage has been above and beyond. Always greeted with a smile and Anita is awesome!! Thanks again! I will definitely recommend people to your location!! read more

This place was awesome! Great customer service and joseph was super flexible and helpful with my lease!

Shannon, Your manager told me they started having a problem with the rats when they built the gas station on the corner!!!! I'm aware of the rules ! I absolutely had no food or anything that would attract them ! I have friends that can back that up ! I will be taking this matter further like I told you ! read more

Love this place, always clean. The managers are always so helpful. If you every need a storage lock, please check Crossroads self store out. If you need boxes for storage or shipping, they have lots of sizes. read more

I would not even give this storage facility a 1 star but I had no other option. I used this facility for over 6 years and security was ok but when it came time to move out I had to spend 3 days cleaning and discarding damaged personal belongings due to rat infestation. This facility and staff knew that there was a problem with rat infestations but yet we never received any notification in order to alleviate and lessen damage to our personal belongings. When individuals pay to store and protect their belongings (which is not cheap) you should be able to depend on providers to protect and provide services that keep your belongings safe. We had to discard hundreds of dollars of personal items due to rat feces/urine and this does not even take into account personal health hazards that this may cause when cleaning. As a previous renter I would strongly suggest to all using this facility to check your units and to also make sure you have insurance because rodents will cause damage and you will not even know about it until you check on unit or are ready to move out. I understanding rodent control is a constant issue, but with proper rodent control, individuals such as I should never have to go through this dirty job of trying to keep their personal belongings safe and clean of health hazards. read more

Great customer service with a very clean facility. Anita & Ralph both answered any questions we had and were very helpful with anything we needed. I've already recommended this place to people and will keep recommending them to people, I've only used a handful of storage facilities in the past and this is by far the best I've had! read more

I have had my things in this storage for sometime and I have informed management about the rat problem they have and I come back today to check out my things just to find out my items have rat urine and feces all over my things with my boxes ripped into and my mattress ruined . I was told it's not their fault and I'm not the only one . This is absolutely disgusting I have Pscd and have had to put my things in storage many times before and never had this issue . I will be filing a report with the BBB and corporate and health department. read more

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I've been using this storage facility for almost years now and I must say, this is the best storage facility I have ever been too. The staff is super friendly and more than helpful. They are quick to take care of any needs you may have. The storage unit itself is clean and always accessible. Thank you to Crossroads Storage Unit for always making me feel welcome! read more

The facility is clean and seems to be very well maintained. We only needed temporary storage, and they were happy to assist. The check in process took a little longer than we anticipated, but I could tell the management was just trying to be helpful and thorough. They also have locks for purchase that aren't too expensive (I think it was around $6-7), and because we'd forgotten ahead of time to buy one, we were thankful for that. I would recommend. read more

I had an issue when I initially leased a unit, but Anita resolved it ASAP. Her customer service went above and beyond. I commended Anita and Ralph on the cleanliness of the office and the entire complex. The use of the dollies was a lifesaver as well, I was able to move pretty much everything on my own. read more

I kept my stuff here for a year. The couple that owns it is real friendly and the service they provide is great. Very clean and very professional compared to other storage facilities I've had experience with. read more

Tiffany was extremely friendly and helpful! She made our rental experience a good one. I would highly recommend crossroads storage for your storage needs. The facilities are very clean and the staff is wonderful. read more

Clean ! Very clean. Don't have to worry about little creatures moving from one storage to the next. Staff is very friendly and welcoming ! Hold their word to their offers. Personable and respectful. Storage had cameras so gives you a since of peace to leave your belongings there. Definitely recommend!! read more

i was happy to rent a space here .the staff was very helpful and friendly. .i got a great deal and the place has indoor cool spaces..will recommended to my family and friends.. read more