I can honestly say after years of getting jerked around by a different storage place I was so happy…read moreto find a business that cares. First off the facility is clean and well kept, plus it is 24 hours which is fantastic. They offer a guarantee of price for a year and military discounts. The management team is wonderful and listens to your concerns and questions. My tour was on a rainy day and Astrea managed to keep me relatively dry while getting to the different units. The barrel locks make me feel very secure that my items are safe. Plus they are more affordable than anywhere else I've checked

I paid online around 4:00pm for a space here and went to sign lease and pickup key which has to be…read moredone in person unfortunately. The online process was misleading to suggest the process could all be done online until after I paid and got instructions. I arrived around 4:30 pm and the business hours were published online and on the door as open until 5:00 pm which is the reason I booked with them quickly so I could start moving stuff in while I have time off from two jobs. The door had a "closed" sign on it without explanation at 4:30 pm. No one answered the local numbers. I called a corporate number and the first customer service representative hung up the phone. Called a second time and waiting for company response. This company seems unprofessional so far.

I've been using them for my storage needs for about a year. I have never had any issues. The price…read morecould be lower, but other than that, my experience has been good.

Just moved back to the area and was trying to access my unit to move some things out of it and my…read more"gate code" does not work. I logged onto the app where it even tells you the code to make sure I had it right. It is 7:40 at night and access hours are till 10PM so there shouldn't be an issue with me getting in. I was hoping to move a lot of things out and drove across town to do so... just very disappointed.

It's been nothing but satisfying to use the storage unit on Princess Anne rd...Ms Amanda/ Tommy has…read morebeen so nice and helpful at meeting my needs...thank you Ms Amanda, it's been a pleasure to have you to assist me...service has been excellent

We are third timers at the Haygood location and never hesitate when we need a safe place to store…read moreour valuables. We are treated like family and it has been heartfelt each and every time we entrust the facilities. We feel they go above and beyond to assist our every need! We love the good energy in the front office and recommend that this storage facility has earned our trust for the third time! Reasonable prices and thank you so much for the military discount! ~Debra & Carl

Richard! Man oh man! This guy is a machine! And hands down the best customer service advisor I've…read morecome in contact with. It seriously didn't feel like I was even getting a storage unit. I walked in, met Richard and we were instantly Bestfriends. The process was painless, mostly because I've rented with Extra Space before (different location). I walked in and he was completely prepared! We walked down to see the unit, then back into the office to sign paperwork. I had to buy a lock and some boxes and he guided me through how many boxes I need. What goes in what.... yada yada. Oh! Did I mention the guy was obviously in major pain from an allergic reaction and still continued to smile throughout the process! He deserves a raise, seriously! First months rent free, so that's a plus and the insurance is affordable. They have cameras on site and the place is really clean. I have honestly never had a bad experience with anything here. Richard carried my big ass boxes to my car in the rain! Love the guy! This company is amazing! Keep up the great work!

Serious rat infestation. Good luck filing with their so called insurance for any compensation…read more Their insurance company is a joke. Huge holes in the roof of the storage unit too so rats can come and go as they please

Rats in our unit. Unit reeked of mold. Lots of chewing on our belongings. Absorbent rates.read more

I am very disappointed in the quality of this facility. First of there is a huge rat problem in the…read morewhole building, I was up on the 3rd floor and still had rat feseces and urine on 90% of my things. Nearly all of my things were ruined. I was able to retrieve maybe two boxes of things that were ok. I had a dead rotted rat body in my unit. feces everywhere on my things and still even in bins. there are black rat traps all over the facility and as soon as you walk in you can smell the urine and feces and dead rats. Please DO NOT put your stuff in here even for one month. There's no carts for you to comfortably move your stuff so you have to carry by hand. The elevators are poorly placed in the facility so you have to walk in a maze with heavy stuff to find that. the constant entering your access code every time you get on the elevator is cumbersome because you have things in your hand! WHo wants to do that all the time. I had my things in there for many years and if I really felt like going through the hassel I should've made them pay me for all of my things that were ruined but I figured, its not worth the headchae. Also its supposed to be temperature controlled....it is not. It was SO hot in there and it was summer time. Don't waset your money or time. I do not suggest the is place even if they gave you 3 months free!!!

I signed a contract for $189 a month last October 2025. Six months later they arbitrarily increased…read moremy rate by 38% to $262 a month. This place is a total bait and switch. Do not rent a storage unit from this people. I feel sorry for the military on deployment that cant do anything except pay it. Absolutely horrible. Othe climate control places around here are much cheaper.

Perfect place for storage - not the cheapest but clean and safe. The office staff is all very…read moreprofessional and on top of things. Very good place to store your belongs.

I hate moving. I don't know anyone who likes it. Even when it's to a place you've been dreaming of…read more(which wasn't the case for me at all), it's a dreaded time. Combine that with ill-planning and you have a match made in hell. Thank goodness for Simply Storage! The interior is true to the name: simple. Very clean and neat and tidy. The items they have on display have the prices clearly marked and there's a good variety. The bathroom is in great condition, too! I think the woman who helped me and my mother was named Tammy? It's been a while, so I can't quite remember. She was so sweet! Gave me cookies and soda and basically babied me since I was nervous about driving a huge Uhaul for four hours. When I found out it was a pain to drive, she helped me downgrade with ease. We had to go to another Uhaul location because they didn't have to size we needed, so she made a reservation and the exchange was just that easy. Thank you so much for making our moving less stressful than it already was~ We truly appreciated it.

My husband has used this storage facility twice recently to store items and we've never had a…read moreproblem here. It's easy in and out with the code and we're able to get in and access our items fairly easily. The only issue is that the road to get to the storage lockers is one-way and small so only one car can fit so you sometimes run into an issue where someone is blocking the road and you can't get to your unit until they move and not everyone is friendly or willing to move/let you by or even speed up whatever they're doing.

First time storage unit renter, the process to sign the lease and setup auto was quick and easy…read more Was met with friendly and helpful staff who showed the available units. Facility is well kept, clean, climate controlled and well lit. Prices are reasonable compared to the bigger names.

Perfect location, right next to odu. Perfect place to store things for tailgates or old stuff from…read moreyour house. The 24 hour access is so convent, and they have a sale going on now! I definitely recommend this storage place!