My uhaul reservation with Panther Storage and Parking LLC was scheduled for pickup at 1pm on…read moreSaturday, 10/5/24. However, I was unable to complete my rental until well after 2pm. Upon arrival, all the office doors were locked and there was a sign stating the employee was on the property grounds with a number to call for services needed. I called the number a total of 18x in the almost hour that passed with no service/no answer. Office hours on Saturday end at 2pm which made the time window that much more significant. When I drove around the property I was able to see there was a back office setup that had multiple vehicles and a golf cart parked in front, I figured the employee had to be inside there. After honking repeatedly on multiple different occasions, the employee finally emerged looking as if she had been sleeping. She claimed to have been sick and in the restroom the entire time, also claiming to not have received a single call or voicemail. I barely made it to my scheduled furniture pickup in south Austin, arriving with just 10 minutes left to load an entire bedroom of furniture. This display of complete unprofessionalism and accountability is inexcusable. I also sent this feedback to the customer response link provided via email. I will include a screenshot of the area field manager, Tony Munoz's, response seemingly justifying my experience as a team member's in-office sick day. There is a clear lack of accountability and care for quality control. I will never rent from this location again.

Always have had a great experience. Karen the manager is always willing to help me out when I need…read moreit.

This place is great! It took less than 10 minutes on the phone and I was set. The staff there was…read morevery knowledgeable which helped me feel like I chose the right storage company.

Highly recommend Cimarron Storage. Got 2 units at a fair price! The Gate and cameras make it feel…read morevery secure! Management is on top of things!

Initially booked a unit in the climatized side. Came back two months later to find no less than a…read morepound of mouse and rat droppings. They blamed it on the dry creek next to my unit. Advised me to move to the other side. Cleaned it out last week and no different. Garbage!!!

Exceptionally clean and secure. I could not be happier with my storage experience! PJ was helpful…read morein every way. THIS is how storage facilities should be managed!

Good customer service and good storage spaces. Easy access and reasonable prices. I recommend this…read morestorage business.

This storage facility is top notch, and the customer service is outstanding. Rosemary, the manager,…read moreis always helpful and professional, consistently, and goes the extra step to provide great service. Recently, I needed a UHaul truck, and even though she didn't have the size I needed, she found a nearby facility that did. Additionally, prior to renting at Easy Stop, I visited other storage places in the area, and Easy Stop has the easiest entry, wider access to buildings, higher ceilings, and wider hallways in climate control units. Prices are better than other facilities in the area, too.

So I dont have anything bad to say about the units concert metal walls, however the billing…read moresystem and or "person" Will make fradulent charges after No longer have use of there property, our bill was paid and had no issues until the next month our card was ran, with out our permission. We never agreed to have our car on file. when they proceeded to run our credit card, while we were no longer doing business with this company ?? Why are they keeping people's cards on file when they never agreed that it would be OK to do so, and then to charge those cards??? It's beyond me and considered faurd.

From the owner: We have Climate, non climate Storage units as well as outside RV, boat and trailer storage. We are…read morea local Self Storage company that has been here for over 12 years. We offer a caring and friendly company that enjoys helping our customers with all their storage needs. We take call 24/7 so we can help anyone any time. We want all our customers to have a great experience with are company. Thank you so much for your time. Kami

The storage units are nice and clean and the owners are very friendly and easy to deal with. I…read morehighly recommend BS Storage.

Horrible customer service! No website to track your payments or fees. Monthly rental for a 10'x20'…read moreunit increased by $40 with no explanation. Threatened to auction our belongings because we were 5 days late on payment. I get its business but hard times hit everyone, trying to move while saving money for deposits caused some financial problems for me & my family. Understanding, there would be a penalty for paying late but threaten to auction of my property is cold! I will be moving my belongings out as soon as my next paycheck hits. Plus it's not in a convenient location unless you live out in Bertram, Burnet, or Andice. This is a warning for anyone considering storing your belongings here... DON'T!!!

Steven the manager is great. Super helpful and friendly. He helped make our move stress free! The…read morefacility is nice and clean and priced well. I highly recommend this Cube Smart in Liberty Hill!

Saul and Steve rock! They were so helpful and friendly - not…read morejust friendly, but innately happy and positive people. This whole transaction could be very dull and annoying, but these guys make it fun. You can see that they like their jobs and want their customers to be happy and satisfied.