All I can say is DO NOT HIRE THIS COMPANY…read more THEY NO SHOWED AND CANCELLED ON ME VIA TEXT AFTER 9 HOURS OF WAITING AND MULTIPLE GUARANTEES THEY WOULD BE COMING. I found InstaMove through Thumbtack on 12/16 to prepare for a last minute move from Austin to NYC. I just needed labor to load my truck. I had previously used Texas Elite Moving but they required a 2 hour minimum + destination fee and I knew this wouldn't take that long. InstaMove has a one hour minimum so I (regretfully) went with them. Stephanie was easy to work with and quickly booked my appointment via text since I was flying all day. I called that evening when I realized in my rush I had accidentally said 23rd instead of 22nd and Stephanie checked the schedule, confirmed availability for 9:30 am on 12/22 and updated my reservation. On the morning of 12/22 I texted Stephanie around 7 am as I had received no confirmation. Around 8:30 am, Stephanie confirmed the movers were running on time for 9:30 am. Great! We had been hustling night and day to be ready for them and had 400 miles to drive that day and needed to get in the road. By 9:45 am I hadn't seen a mover show up nor gotten any contact. I texted the number I had and she said she'd look into it. 15 minutes went by and no update and I reached out again. I was told there was a clerical error and they're sorting out now. About 30 minutes after my initial text, a manager called me. He explained they had FORGOTTEN MY APPOINTMENT when setting up the trucks for the next day and so the movers had already gone onto the next job. He reassured me, excessively, that they would absolutely have a truck there for me at 2 pm. No doubt about it. Around 30 minutes later, I'd been calling every other mover in Austin but finding someone ASAP on the Sunday before Christmas isn't exactly easy. I asked Stephanie to confirm there will 100% be someone there at 2, as the person who called me had, and she called the movers to confirm. Now suddenly 2 wasn't going to happen. I'm annoyed that no one has been proactively communicating ANYTHING. But they're still promising someone will be showing up, just late in the day. Again--no proactive updates. Around 1:25, a few hours later, I text to get an update on timeline. Stephanie gives me the owners number and tells me to call him. I do--and he rejects the call. Thinking it might be an accident, I call again. He rejects the call. I send a perfectly reasonable text AND THE OWNER IGNORED IT. Like, I'm sorry??? What?? Your company is costing me a day off work, an entire day of truck rental time, a (at this time) 6 hour late start in my move and a TON OF STRESS on a move your team confirmed that morning and YOU CANT REPLY TO A TEXT MESSAGE. It's so ridiculously unprofessional you shouldn't even be a company with that. I let Stephanie the office person know and she continues working on it. While I'd prefer more proactive communication, at least Stephanie consistently replied. Now Stephanie can't even get a hold of the moving team and they're not answering her calls. Again, super unprofessional of their movers to be ignoring their front office. At this point, seeing the writing on the wall, I scramble to find some neighbors who need some holiday cash to help load my truck. I haven't unloaded it so who knows if having to use non professional movers means my tv is broken or who knows what else. But I didn't have ANY options because Instamovr spent all day GUARANTEEING they'd show up only to text me around 4 pm saying they weren't going to show up and not even offering another time slot for the next day. I ended up taking 3 hours with neighbors what should've taken an hour with professional movers. Also, in the middle of all of this, I realized they disabled their thumbtack account. Yes, broken furniture etc is terrible. But no showing a client after promising all day they'd 100% show up is the worst that can happen. And what's worse is the owner wouldn't even acknowledge me when he completely ruined my move. That's completely unforgivable and you shouldn't be in business acting like this. You cost me hundreds of dollars and hours of time and stress and the owner couldn't even apologize himself. The only fix for this business is to close. Don't use them, don't think the negative reviews won't happen to you.

I moved on July 20th and it is November 9th. I still don't have my piano. Here's what happened:…read more On the day of my move, I texted Nate and asked if it was ok to add my old upright piano to the load. He called me and I described it to him. He approved it saying that I could add anything because they charge by the hour. This was very different from other movers, so I was really happy about that. When the movers arrived, it turned out to be his 18 or 19 year old son and another young man who looked to be slightly older. They worked very hard and efficiently - they did a great job. But when it came time to move the piano, they were having some difficulty moving it because of its weight. The did the right thing and called Nate, who came right away to help. All three of them practically broke their backs getting the piano outside of the house. Then Nate reassured me that all was well and he left. He told me later that he didn't help load the piano onto the truck, and he didn't make sure his son secured it properly with more than one strap. He thought to remind them, but he didn't. And then he gave them the green light to move my piano up two flights of stairs to my apartment without providing them with the proper manpower and equipment. That just totally blows my mind! By the time they arrived at the apartment, the two kids found that the piano had snapped the restraint and had been seriously damaged. Nate's son called him and told him what happened - Nate was furious at him, of course. But I felt sorry for the kid, because he was just a kid. He had no experience with this. Nate was responsible for his training and follow through. Nate knew how heavy it was. There was no excuse. And prior to leaving my house, Nate's son had gotten a call from the next scheduled move - I heard him say he was running behind. Nate knew about this, too. Nate had clearly overburdened his son, made one poor judgement after the other, and just wasn't committed to doing things right. At my apartment when the damage was discovered, I spoke to Nate on the phone and he reassured me that he would bring it to his house and have it repaired immediately. He told me that he didn't want to file an insurance claim, but would pay for it out of pocket. He said he would take it out of his son's check... smh.. Here's what happened after that: 1) I have had to reach out to him for updates - he has never once bothered to contact me to let me know how things are going. I have had to seek updates from him. I haven't harassed him at all, 2) In one response, he said he had put about a thousand into the piano for repairs and asked me to be patient as he got enough money to re-key and tune the piano. I expressed understanding but still pressed him for its return. I asked him to keep in touch with me. He hasn't. That was the last time I heard from him - it was September 21st. 3) On that date, he admitted that he should've filed an insurance claim, but it was too late by the time he realized it. Now I was at the mercy of his pocketbook. 4) I have reached out to him 3 times since September 21st with no response. The third time, I explained that my partner and I are both musicians with a home business and we rely on that piano for income, especially during the holidays. He made no reply. I'm not a malicious person. I'm not a hard nose, though my partner told me I should've been more demanding when the damage was discovered. It's possible that Nate would've done the right thing if I was belligerent toward him, I don't know. Bottom line, I trusted him at his word. My next steps: I thought I'd start here with Yelp - at least this would warn others not to trust this man with their property. Reporting him to the Better Business Bureau will follow and then potentially small claims court. And it sucks because he's a nice guy, and had good intentions - but nice doesn't equal good judgement and character. You have to have both when you're dealing with caring for other people's possessions.

10/10 service! Quick, respectful, and cautious with my furniture and keep sakes. It's hard to find…read moresuch reasonable pricing with good customer service! Great job Kamari and Brian!

Absolutely horrendous experience. When they came to pack our home, it took them nearly 11 hours to…read moreload the trailer. We originally were quoted for them to pack and load. After 7 hours of one packing just the kitchen and one loading, we realized they weren't going to be done anytime soon, so we jumped in to assist. After storing our stuff at their facility for a month and a half, we scheduled delivery and asked and confirmed an arrival between 12 and 1pm after we closed on our new build. 3 hours later they arrive after 3pm. After 7 hours of unloading. We were left with interior wall damage, damage to an interior door, missing legs to a bed, missing slats to two beds, missing boxes, damaged and broken washer and dryer, damaged and broken Conroe center on the dryer, dented and damaged 1 year old Cafe refrigerator, missing the shelves and all the handles and hardware from the cafe refrigerator, missing countless other items as were are still unpacking, one bed put together, 2 beds partially put together and one bed not put together at all because they somehow lost the feet to the bed, ($5,000.00 bed), left without hooking up the broken washer and dryer, not because it was broken, but because they said they didn't have time. When we questioned them about it, they literally got in the truck and took off. Then to top it all off, we have found German cockroaches in the brand we home.. we have never had any bugs in our home, until this move with this company. No one returns phone calls, they leave you hanging. The owner is as unprofessional as they come. 10 out 10 do not recommend. Buy up. Pay more. These guys are trash.

I needed someone to move a 72 lb laser printer from the back of my SUV into the office in my house…read more Soleil was able to do the job almost immediately and they let me suggest a reasonable price. They arrived promptly and kept me informed of exact time they would arrive. They were professional and pleasant to deal with, and I most certainly will call them again when the need arises.

NOT WORTH IT!! I rather pay for REAL professionals than save…read moremoney hiring these guys! The owner YELLED at me and had me in literal tears, because he thought I was wrong about the voucher I bought and did not want to honor it, ON MOVING DAY, while his workers were already in my house. He said I could take my deposit back and he could take his workers back. He was EXTREMELY RUDE and difficult. He would not hear me and claimed that he never agreed to a voucher, despite me having the proof in writing. Then he said he wouldn't honor it cause Groupon was wrong, as if that was my fault?! His workers were so sympathetic. They could see how upset I was, and how this grown man was speaking to me. It took his employee talking him down and me sending screenshots of the fine print of the voucher for him to calm down and speak to me like a person. If I had the option at the time to not do business with this man, I wouldn't have, but seeing as it was moving day, and I had already given them hundreds of dollars, I had no choice. He apologized for his behavior and his men got the job done, but that was by far the WORST CUSTOMER EXPERIENCE I've ever had. It made a very stressful day 10xs more stressful. There was some damage done to my floor, wall, and furniture, but given how he handled the voucher incident, I don't expect to get any type of compensation for that. They own several businesses so watch out for the name!

Ben and Danielle of Quality Moving are exceptional movers and human beings. My elderly mother…read moreneeded to move rather quickly from one Independent Living Facility to another. I'm her only child, a mother myself, and I live in another state. This made my mother's situation exceptionally challenging. Danielle and Ben went above and beyond to ensure my mother's pack and move was efficient -- with little to no distress for my mother. Danielle provided the quote and went above and beyond by driving my mother from South Austin to Cedar Park to sign her new lease. Ben and his crew arrived promptly on moving day. And when the move was complete, they even hung her wall art, made up her bed, and organized her linens and toiletries. The relief of knowing my mother's transition to her new home went without a hitch is invaluable. The added TLC Danielle, Ben, and their crew provided to my mother warms my heart. They are solid human beings who treat your loved ones like they are their own. I'm forever grateful and you will be, too.

I like Ben and the people he employs a lot. You can tell by the interactions that there is a lot of…read morerespect between them, and that is important as they help me through life's transitions. A mover sees you at your worst, like after both parents have died and you have to empty their home of 32 years, or after a breakup, or even just because you are sick of paying for a storage unit and need help emptying it. Ben has helped me with 5 moves, and I have referred him to 9 friends for their moves across town, to San Marcos, and to Santa Fe. I trust Ben and appreciate his calm energy and always refer him to my friends and clients. Today Mel and Jack helped me empty two expensive storage units into one unit, much less expensive and much closer to my home. They were my superheroes today, lifting and moving and making sure the new storage space is packed to the ceiling, no wasted space, and they were patient with my micromanaging what was in back versus in front. Ben and his crew will move you across town or across the country. He isn't cheap but you get professional movers to move your stuff for a reason... when it counts, you want QUALITY.

I can say without hesitation--this was the BEST move we've ever had in our entire lives. Einstein…read moreMoving Company completely blew us away. Ian I., Mark P., Hector Z., Edward W., Joe M., and Nathan S.--you are all absolute legends. These guys didn't just move our belongings; they moved them with love, care, and intention. Not a single corner cut. Not a single complaint. Just good vibes, incredible teamwork, and a group of professionals who actually made moving FUN. (Yes, fun!) We sang, we laughed, and we were blown away by their kindness, respect, and hustle from start to finish. Einstein Moving, you've officially ruined us for any other moving company. Thank you for turning something stressful into something joyful. We'll never use anyone else--and we'll be recommending you to everyone we know.

Einstein Moving made a cross country move so smooth. Of the 3+ companies I contacted, Einstein…read moreresponded almost immediately and were quick to get me set up on what I needed. On the day of my move (7/6), Chance and Cole arrived on time, explained the process thoroughly, had all the equipment they needed for the move, and were the ultimate professionals unloading our things from a 26 ft. truck. They also pointed out some water damage caused by a leak on our moving truck (not theirs) to make sure we were aware before they moved into the house (which we opted not to). They even finished on time too! I highly recommend Einstein Moving Company, and kudos to them for hiring super professionals like Chance and Cole!!

Absolutely fantastic moving company and crew!…read more Joe worked with us to manage our budget and also seamlessly navigate several delays we had because of weather. Mustafa, Joe, Ryan, and Casey were all top notch in attentiveness, speed and care in getting everything packed and safely delivered. Special shoutout to Mustafa for being on top of everything. They kept us informed every step of the way. You can't go wrong with these guys!

I had an exceptional experience with Elite Relocation. Coordinating a move is stressful enough, but…read morethis one involved a very remote property with poor weather conditions and limited phone service. Despite all of that, the team handled everything flawlessly. The crew was professional, efficient, and clearly experienced--they packed items with care and precision, and loaded the truck like a perfect game of Tetris. On top of that, working with the owner was just as impressive. He was flexible, responsive, and incredibly helpful throughout the entire process, especially given the logistical challenges.

Dustin contacted us promptly after we requested a bid to remove two recliners from our home…read more He advised that he had room in a trailer that he was going to be taking to the dump for the two recliners and gave me a quote to pick them up and haul them off to the dump with the rest of the items he was taking. I felt it was a fair quote. It was in between the highest and the lowest quote. We agreed to pay $150 for coming and taking them out of our home and to the dump. Dustin arrived exactly on time. (0930) unfortunately he had to park in the street because our ancient Durango would not start so I couldn't move it or he could've pulled up a little closer into the driveway. Just so you're aware, he did not mention this. I just was thinking that when I realized I couldn't move the Durango that morning. At any rate, he came to the door and knocked. After introducing himself, I let him in to take a look at the recliners which I had moved up into the front of our home. He immediately took out the first one and got it, settled within his trailer and came back for the second one. He was very professional and extremely nice. Lonewolf moving accepts several forms of payment and I chose to pay him via Venmo. That took all of two minutes and he was on his way. I definitely recommend Dustin and the company, and I am already planning to move a sofa out of our home with his assistance in the near future. I

I want to express my sincere gratitude to Lone Wolf. This is my second time using them and they are…read moresimply amazing. The first time they moved me from my storage in S. Austin to Round Rock. This time it was an urgent move because I had 24 hour eviction notice. This team was above and beyond and I swear they moved like ninjas. Today was an emotional day and they were so kind to me and never made me feel worse than I already felt. I will use these guys again and again. No questions asked. Again to the entire Lone Wolf staff. I am so grateful to you all. You guys are angels to me. I am so grateful to each and every one of you.

My wife and I have moved numerous times during the last 35 years (MA to CA to AZ to TX and back to…read moreMA). We never had to file a claim for any of our moves until the very last one with Ward North American out of Austin Round Rock Texas. At least 30 of our household items including fine art, ceramics, lamps,, clocks, antiques, etc. etc were destroyed or seriously damaged. We've attached a few photos to help you discern how poor a job was done by Ward North American in packing, storing and moving us from TX to MA. Again, this was the first time we felt compelled to file a claim and, what we learned in the claim process, is that the deck is stacked in favor of Ward and unfair to its clients. We heartily recommend that no one should choose to rely on Ward North American unless they're willing to overpay for the project and be underpaid for the damage they cause to your belongings.

Horrible experience. Moved with them from the Midwest to the East Coast. I expected a few things to…read morebe dinged or slightly damaged but I had a safe broken open and belongings missing. When confronted, I was told it was my mistake for moving a safe. We had several things damaged, a few missing and the crew moving us in could not put any of our furniture back together. Paid a hefty price for an absolute nightmare.