I went to the unit I had reserved approximately 12 days ago at 6:00 am. I opened my unit to find a…read moresignificant amount of water pooled in the back corner of the unit. Since the office didn't open until 9:30 am and I had to start getting my stuff moved into the unit, I went to find a 1/2 pallet (that was all I could get in my car). I found a place that had one, luggged it into my car and went back to the unit put the pallet down and unload my items. I had to go back to take a second load so I waited until the office opened so I could go by there on the way back to the unit. I went in and explained the situation to the manager and asked if I could use the unit next to mine which was available and had far less water in it. They shouldn't have any water in them, but I was in a bind because I needed it today. The manager said he didn't see any reason why I couldn't move to the same size unit next to mine. He informed the employee in training that the Regional Manager reguired approval before switching units. After waiting awhile I asked if I could go clean out the other unit and spray for bugs. He said he would come to the unit once he verified the change with his manager. I cleaned out the unit, sprayed for bugs, and waited. Finally, the manager came back with an answer. He said that the Regional Manager said that I could rent the other unit but I wouldn't get the discounted rate for the next two months as advertised and in my contract because the other unit was "upgraded". The only differences in the units was the amount of water and a small difference the size of the units. M downgraded unit was actually a tiny bit bigger than the "upgraded unit" because of where the steel beams were. It seemed clear that the Regional Manager didn't want to give me the 3 month promotion that his company advertised so he could make more money. I had no options at that time. I would expect a response from the Corporate office regarding this blatent intent to obtain more money out of there clients. There is absolutely no reason that I should have not been upgraded or moved immediately when I informed the office that I had water in my unit. Unfortunately, I had more on my mind that morning and didn't prepare to fight for what should have been basic customer service.

Great service from staff, they gave out free waters and made sure everything was going well!read more

Just got a unit today. The owner was incredibly friendly and very accommodating. The distance from…read moreColumbia is the only slight negative but it's an easy drive. Units are climate controlled Prices are competitive Facility was extremely clean

From the owner: Air Tight Storage, located in Columbia, MO, is your premier self-storage facility offering secure…read moreand convenient storage solutions. Whether you're looking to declutter your home or store inventory for your business, we provide the perfect space for all your storage needs including storage for boats, RVs and vehicles. Our facility is equipped with state-of-the-art security features to ensure that your belongings are safe and protected at all times. At Air Tight Storage, we pride ourselves on offering top-notch customer service and a clean environment for storing your items. With our easy access location in Columbia, MO, you can quickly and efficiently store or retrieve your belongings whenever needed. Trust Air Tight Storage for affordable storage options tailored to meet your specific requirements. Experience the peace of mind that comes with storing your valuables at our trusted facility in Columbia.

Tracey was AMAZING! I called from TX for my niece who needed storage during summer as student…read morereturning to Mizzou - and what a WONDERFUL EXPERIENCE! They have tons of sizes appropriate for dorms and are JUST EASY to work with especially considering I'm facilitating it from out of state. Finally got to meet Tracey on move out day back to into school. Thanks for great help Tracey!

From the owner: Gateway Storage - Columbia Missouri is your ideal self-storage solution located in Columbia, MO. We…read morehave secure self-storage units that are fenced inside of our state-of-the-art security system. Take a look at our unit prices and availability to get started or give us a call at (573) 443-1599.

I got an email today that a money order I turned in that was supposed to be pa to 2 units was used…read moreto pay on a 3rd one there no one will answer the phone so I can tell them that the unit they app lied the money order to was the wrong one so now I am going to have to go there and get everything out of the storage units I have there and take my bus elsewhere bad communication and bad customer service

Charlie was very accommodating, personable and helpful in getting us a storage space in the size we…read moreneeded, at a very competitive price. At a time when storage space is at a premium and other companies are price gouging, due to high demand and low supply...Charlie offered a larger unit for us for a much better price than what another company offered us for a smaller unit on the SW side of Columbia. CAL's Storage is very secure (68 cameras) new, clean, and well laid out. When I called the number for the first time, Charlie picked up right away and made time to listen to our storage needs and made it happen. Other places I called I had to wait on hold for a while, then leave a msg, and hope they would call me back. Thank goodness for CAL's Storage. SO happy we found them! We are SET and feel our household goods will be secure for the duration.

Last fall, we rented a storage unit, for 2 weeks. The day prior to moving our items out, we were…read morenotified by StorageMart management notified us that our lock was cut. We were out of town and drove 8 hours to file a police report and figure out was stolen. Upon arrival and surveying the storage property, we found the location had numerous security concerns. So beware of StorageMart's false advertising on their website. Here is just a small sample of the deficiencies in their security practices. 1) The was one security camera , not monitored with alerting, that was 200 feet from our unit that was mounted low enough to the ground, to be tampered with, which it was. 2) Half of the property has no fencing. 3) Homeless camp 1/2 block away 3) The keypad at the entrance can be overridden by software and this is a known issue by StorageMart. 4) The site doesn't have an employee or manager onsite everyday. 5) They advertise that this location closes at 10pm every night, when that is not true as some tenants have 24 hour access and other tenants must be out by 10pm. These are just a few items that are to be aware of. Whoever broke into the unit, spent hours sifting through our belongings and taking only things that could be pawned or worn. They urinated on the items inside, left a shirt and their bolt cutters. There were other break-ins, two others according to Columbia PD, that week as well. The police were helpful, but there is only so much can be done. StorageMart could have remedied this by securing their facility by completely and appropriately installing 8' fencing with security wire. Installing security cameras that effective, cannot be tampered with, and has alerting & is monitored. If there are break-ins, hire private security to drive through the property to be a deterrent and help secure the property and the tenant's property. Read the contract, StorageMart has a number of lawyers that have created an ironclad contract that states they are not responsible for any liability in securing your belongings. That is why I would avoid renting storage from StorageMart. Oh, their insurance that they require you to take out is worthless as well.

My experience with Debbie in Jefferson City, MO has been amazing. She has been very helpful…read morehelping me set up the lease agreement for my daughter to store her dorm room over the summer. Debbie has amazing follow up, was very helpful when explaining a billing error and was quick to get it solved. During our phone calls she is always friendly and cheerful. My daughter visited the storage unit in Columbia, MO and it seems clean and ready for us to move her items into at the end of the school year.

Heather H called me today in response to my interest in renting a storage unit at the W. Worley…read morelocation. She was extremely helpful and made the transaction very easy. We had rented from StorageMart years ago at another location and am happy to recommend this company! I also had spoken with another employee yesterday, Christie, and she was also top-notch! Both of these employees seem to love their jobs and helping people.

The prices are best in town and Carmen is an absolute life saver. Very simple leasing process, I…read morehighly recommend