I don't normally write reviews but felt this one was necessary. I had excellent customer service from Jason. He was very funny & easy going, very friendly as well as very helpful and informative. I setup a reservation for a unit online at 6am for same-day moving (way before their 10am opening time) and Jason gave me a call within minutes of them opening! His response time and follow up was very quick. He asked for a general idea of what items we were considering moving into a storage to help figure out the size unit we needed and was very open and welcome to giving his opinion as well as showing us multiple units to help visualize the space. He wasn't pushy at all and didn't feel like a salesman trying to just gain another sale. He genuinely cared about making sure we were set on making the right choice for our needs. He answered all questions I had and didn't make me feel like I asked anything silly. This was my first time ever experiencing or dealing with a storage facility before and I would 100% recommend this place to anyone I know searching for a storage. I searched a few storage facilities in the area and found this one because of the great reviews I've read. I am VERY pleased with the decision I made in renting a unit here! If you are searching for a storage unit to rent out, you will not regret going here! They take care of all your questions and needs. definitely a well deserved 5-star rating! read more

This is a 1st time online review for me, but it was important to me for you to know about, patronize, and pass on the great word about this Storage facility, located at 2277 Walters Road, (near Travis AF Base), in Fairfield, Ca. The reason being quality of the units, cleanliness, great pricing, easy billing options, and most of all the friendliness, compassion, and professionalism given to you by the staff Manager, Rosalia, the Asst. Manager, Maddie, and Owner, Rowland. I have been a customer of theirs exclusively, and continually for over 5 yrs, and have rented as many as 3 Units at a time (including double units!). The convenient 24 hrs entry, coupled with full video security monitoring of all units cannot be beaten, nor the warmth of the staff, and friendly family atmosphere I experience everytime I come in. If you are looking to find a place that will take care for all of your storage needs in a secured environment, with people who treat you like an old family friend, then the Storagemart at 2277 Walters Rd, in Fairfield, California will be your first and last stop! If it's located near you, enjoy the convenience... if a ways away, it's definitely worth the trip for your peace of mind! -- C. Spells (A very satisfied Customer!) read more

When trying to find a place to store my stuff Jason was such a sweetheart! He was patient, kind, friendly and very knowledgeable about what size I would need to store my belongings. He even took the time (in the summer heat) to show me every spot available to make sure it was the perfect size that would fit my budget! When I was removing all of my belongings to my new place Madie was so nice and sweet to close out my account with no hassle. I had only stored my belonging in the storage unit for about a week if not less. When she saw how short I was renting from them she closed the account without me having to fill out the 15 day notice form. This helped me out so much financially I started to cry! Though I know not everyone could get that type of deal I greatly appreciate the help! If you're looking for a place to store your belongings look no further! I highly recommend this place! You won't be disappointed! Thank you again Jason and Madie! xoxo read more

I would like to give major kudos to Madie and Jason for making a very difficult time for my family much easier to swallow. Everyone knows that moving is one of life's biggest stressers and the last thing we should have to worry about is your storage during such a major transition. My sisters and I moved my parents from their long time home to a newer downsized home over a period of 1 month. The change was hard and taxing but the employees at Storage Mart made it easy for all of us. They were always a great help to any need or requests that my father had. They even assisted in the disposal of a few major household appliances that we no longer had any use for. This is definitely not in their job description but they were more than happy to help. I would recommend this place in a heartbeat for any storage needs in the surrounding Suisun City area. read more

The staff is great we got a tour to the perfect storage unit. Jason (co manager) was so sweet and nice. It was almost closing time and he took his time to show us everything and let us ask so many questions. There is only one review saying their unit got broken into. Luckily they give you insurance and do make sure you get your money back in case of a break in or fire. For the money you are paying for example for the 10x10 you pay around $150 for the unit. They give you the discount to pay another $20 and you get it free for another month. It technically isn't free but it's worth it. I do recommend getting a unit here if needed. Our older unit did not refund us even though we got insurance and would not let us look at security. All of our stuff was stolen. So it's hard finding a good unit and I believe this will be a good place. read more

We recently needed a storage facility short term and decided to try StorageMart after seeing them online. The manager was very helpful over the phone, and StorageMart is very conveniently located off AirBase Parkway on Walters Road. The manager showed us the different units that were available so that we could decide which one to rent. If you only need a storage unit for a month or so, it doesn't cost much, either, as they have a good special rate for the first month. Both the assistant manager and manager were always friendly and helpful when we were at our unit sorting through items. We were able to dispose of some e-waste items there as well. I had never used a storage unit before but would not hesitate to use the StorageMart on Walters Road in the future. read more

Great customer service!!! I went in from getting a call saying that a unit is available so I jumped on it right away and came over to sign my lease. The manager was so sweet and had great customer service. She attended to all of my needs and wishes for leasing my storage unit and was thorough through it all. I appreciate that!!! Coming from public storage and not being happy with them I was skeptical on another storage place. I'm so happy we picked Storage Mart and would recommend them to anybody around who needs a storage unit!!!! read more

Maddie the facility manager is the utmost professional person in every sense of the word. Always greets with a smile, very attentive to my storage needs, and truly gives 110% in every facet of the job. It's always a pleasure to go to StorageMart and have her role up in the golf cart asking if there is anything she can help with. Storage Mart is very lucky to have a person like her working for their company. I wish all storage managers could copy her ways. She is an example to be followed. Ruben Quintero Farias MSgt USAF. read more

I've used a few other storage places when moving between homes as I used to move a lot, but Storage Mart is by far the best storage I've ever used. The prices were the cheapest when I was hunting for a new storage unit which is how I found them. And the entire process was very easy to see the unit and then sign the papers and move my stuff in. Their customer support at this location is amazing and I just want to shout out to Maddie at the front desk for being so helpful. Would highly recommend this location for storage. read more

Review for StorageMart#2452- Ms. Maddie and Mr. Jason are very professional, dedicated, efficient and knowledgeable managers. The premises is well maintained, clean with top-notch surveillance and security system. I feel great comfort for the last two years, knowing that my properties that are stored here are safe and in good hands. Appreciate all the help from the approachable and friendly on-site managers. Very grateful for their assistance when the need arises. I highly recommend this Storage. read more

I Have to say that the service at StorageMart was beyond what my wife and I expected regarding customer Service and the facility overall. Jason (Navy Vet) could not have provided better customer service! He was awesome, professional and very attentive. Made the whole experience easy and flawless. Maddie ( at the front desk) was very friendly. The storage facility was very clean and neat. Jason and Maddie manage this facility very well. I feel that my items are in a secure and safe place. read more

I believe their names are Josh and Maddie,they helped me out through my entire process. I absolutely love this place! I started renting here in 2023 and all the issues and questions I had were always answered with a smile. The service was quick and efficient. I'm able to go in anytime I need to and it's easy in and out. It's pretty safe area high traffic since there's a freeway exit. I'd recommend this place if you're looking for a reliable and safe place to store your most precious things. read more

Mattie is the reason I came back twice and used this storage facility. The first time I came I was very impressed with her professional,patience and caring attitude. She not only rented me a storage unit but also showed empathy towards me and.my family during a very stressful time. So when I needed a storage facility the second time to store my things I didn't even think about going anywhere else because of the way Mattie treated my family and I.Mattie thank you !!!You are the best !!!!! read more

I have rented a 5' X 10' indoor unit at this facility for about 6 months and have found Madie and staff always willing to help. They operate a professional office. In this time repairs and upgrades have been made to the structure containing my unit and lighting in the area has been improved. When access issues have come up, they have always been professional in resolving problems to my benefit. Madie has always been willing to work with me to make my use of the facility an easy one. read more

Personally I've only had good dealings with the staff at Storage Mart on Walters Road in Fairfield. Madie and a couple others have been quite understanding and supportive during a few really rough times. I truly appreciate their help and the time they've spent talking with me and everything. They've done only their best to assist me since having to utilize the storage of my moms and kids things since losing my mom. Thank you greatly Madie and storage Mart staff read more

Maddie and Jason are amazing over at StorageMart. They consistently have delivered a great customer service experience for me which I'm a sucker for. They keep the place nice and clean, it feels safe and they are really good about follow up and communicating everything you need to know. They definitely run a tight ship over there which I think is great. Any time I've had a problem or request, they have always been friendly and responsive. read more

I have to say that Storage Mart is awesome. They are very friendly. I had an issue where I left a shower chair in the middle of the driveway and even though it "disappeared", they did everything to see who took it. Through money issues they have been a blessing. I thank them for their wonderful, thoughtful and professional, friendly attitude. They are just the best. They would get 10 stars from me. God bless Maddie and Rosalia. read more

Definitely recommend storage mart if you're looking for an affordable storage unit. The customer service is definitely one of the best. I've been with Storage Mart for a couple years now, and Maddie has always been THE BEST employee. She makes sure you always know what you're paying for and always lets you know if there are any available storage units vacant that you are looking for in particular when needed. read more

I can't say enough about Madie Navarro. I will only tent a unit at Storage Mart on Walters rd in Suisun City because of her alone. She is FANTASTIC!!! Madie is a wealth of knowledge and I feel so comfortable talking to her about anything. I told her my whole life story....lol...I can not say enough great things about her. Thank you for making my day each time I visit my unit. Thank you, Shelly Cornejo read more