DO NOT STORE YOUR BELONGINGS WITH THIS COMPANY IF YOU VALUE YOUR PROPERTY. My storage unit with…read moreLockbox Storage Waukee is infested with rodent excrement and there may be damage to my belongings. In making a claim to the insurance you pay for monthly at this storage, the insurance wants photos of the possibly damaged furniture. This rodent infested storage company will not monetarily assist with removing my furniture to obtain photos, nor have they offered to move my belongings out and address their obvious rodent infestation. Instead, storage management provides a copy of your contract that purports to absolve them from any responsibility in this matter. If there was a way to give this company a negative star rating I most definitely wouldn't hesitate to do so. Response to Lockbox Storage Waukee Management: AGAIN DO NOT PLACE YOUR PERSONAL BELONGINGS WITH LOCKBOX STORAGE WAUKEE IF YOU VALUE THEM. The response from my negative review post of lockbox storage Waukee management is pretty clear that every comment within my post is true. The Lockbox Storage management team response is a prime example of their "customer first" business model of our rodent infestation is not our problem but yours because you chose to do business with us.

Exelent service really really clean. Been renting for the past 2 years. Easy to get in and out.read more

I'm not going to lie. When I found out (at this location) everything is done by internet, I was…read morehesitant. I'm old fashioned. I like someone I can speak with if I have a problem. That ended up being a moot point. Turns out every time I had a question, someone who was knowledgeable answered the phone right away. Even at 7:00pm Sunday night. Rates are very reasonable, and the grounds/facility is well kept. These guys are top notch!

From the owner: LockBox Storage in Stuart, Iowa serves customers in our community along with surrounding areas such…read moreas Menlo, Casey, Glendon, Dale, Dexter, Redfield, and Earlham. It is conveniently located on White Pole Road, just a few blocks West of North Division Street.

The Tale of Two Cities…read more A American Self Storage & U-Haul 9951 Royal Lane Dallas, TX 75231 Kenneth greeted me. He was pleasant and efficient. All my paperwork was ready. He showed me the trailer and asked that I back my truck up to the trailer. He promptly lifted the trailer tongue onto the hitch, connected the security chains, connected the electrical, and double checked that all connections were secure. Kenneth gave me instructions on how to remove the trailer from the hitch. He then asked me to get in the cab as he confirmed proper operation of all trailer lights, brake lights, emergency lights, and left/right turn signal lights. I was impressed with Kenneth, who was professional and made an outstanding impression. U-Haul Moving & Storage of Waukee 1100 E. Hickman Road Waukee, IA 50263 In Waukee (Des Moines), Iowa the exact opposite was provided. Signs instructed me to remain in my vehicle and an attendant would soon arrive. After several minutes and no attendant in sight, I went inside the building. An employee asked if I was returning a vehicle. I replied, "Yes." He said, "Just drop the keys in that box." I explained I was returning a trailer. He said, "Return to your vehicle and someone will assist you shortly. Several more minutes passed with no one in sight. I called the local office, pressed "2" for "Other questions." The phone rang and rang until ultimately transferring me to U-Haul's central office. Again, I had to listen to a menu, which provided no options to get service in Waukee. I hung up, waited a few more minutes, and disconnected the trailer myself - no assistance, no receipt, absolutely no service. As I was driving away a young boy left the building and changed his direction to come to my vehicle. Without a smile he asked, "Do you want an e-mail receipt or a printed receipt?" I requested an e-mail receipt and asked, "Do I get an apology?" He asked, "What for?" Some people report to their employer's location just to get paid. They check their brains at the door. Zombies would be better employees at U-Haul Waukee. Go to Dallas to pick up your U-Haul. Then, drive anywhere other than Waukee.

Poor customer service unrelated to COVID. Scheduled an appointment to get a hitch installed. Showed…read moreup at the appointed time - 7 am - and was told hitch did not arrive, but I was not called in advance. So a wasted trip. Installation was eventually rescheduled. Dropped off my car and after 7 hours of waiting, tried calling for an update. No luck. Number dialed went to national U-Haul number, and they had no idea of status. Finally got a call that my car was done and when I went to pick it up, they couldn't find my keys until I raised a stink. No apologies. Use U-Haul to rent a truck or to buy boxes, but go elsewhere if you want a hitch installed with some sense of customer service.

This place is a straight-up scam. StorageMart at 225 NE Venture Dr in Waukee took money from my…read moremom's account without telling either of us and then tried to act like it was normal. On top of that, they sneak in hidden fees that they never mention when you sign up. Totally unprofessional and shady. We trusted them and got burned. Do not store your stuff here -- they only care about getting your money, not their customers.

Well it is 4 49 pm…read more I'm sitting in a uhaul at my unit 2104 looking at my items stored that have water damages and mold to where it is toxic to even be in the unit as the smell is sickening. I have insurance through Storage Mart but to no avail. A manager, Mary from another office decided to take upon a task that she is not educated or familiar with. I have a prosthetic leg and Tourette's. She stated to take the items back out if uhaul and the ruined items on the parking into the unit and write each item down. Hello what don't you understand about wet and mold that is obvious. Ohysically I cannot do this nor am I going to touch anything due to the hazard of mold and water. I guess I will stay here in the Uhaul all night until they figure out who is going to remove and put back in my unit. Also she stated you will be charged another month also if my damaged property was back in the unit. I have a third party who witnessed her ignorance as an alleged authority that represents this fraudulent business and practices. I have called the police dispatch and Dept of health in Dallas County and Waukee City Hall to report this. Let's see who arrives first because I'm sitting in the air conditioned U haul in front of my unit due to the beginning of this cluster since 9 45 am.

I will give Broadway storage a 10 rating. Mark went above and beyond to save items & photos of our…read moredeceased children. Including yearly Christmas photo ornaments. Not only saved them but they weren't rummaged through. They were neatly stacked waiting for us. We've been dealing with disability and have lost everything else from a 35+ year family. REMEMBER COMMUNICATION IS KEY the worst that could happen is they say no. MARK SAYS YES

Excellent storage unit and very secure. They are willing to work with you if you let them know and…read morethey have clean, nice storage units. Due to major storms we were displaced and they gave us a break and let us get right in.

Such a nice storage place and all indoor boat, RV, and trailer units. Brand new and just opened…read more They will very soon have electricity in the units! The price is super reasonable. And the staff is amazing!!! They even helped us back in for the first time. Kevin is awesome !!! The units are nice and big for getting things in and out. Which is especially with a larger trailer! Overall super impressed with the service, prices , and the units!

Love this storage facility! It's new. All units are indoor. Back in and pull thru access. Multiple…read moresizes of units to fit all your storage needs. It is a great place to store boats, RV's, Campers, trailers, tractors, and anything else you can think of. The driveway is large and easy to navigate. Electrical hook-ups are available in each unit. There is a private door for each unit--no jumbled up shared units! Security camera's are on site. The owners of this facility are super nice and extremely helpful. Indoor storage can be pricey, but these owners are trying to keep it competitive and a bit more affordable. Love this place!