Parked my Motorhome in a garage. Clean and safe area. Easy accessible from NE 14th. The…read moremanagement is very friendly & helpful!

What a terrific facility!! Have had units here for quite…read moresome time. Perfect for boats, RV's or lots of furniture Very clean and secure, a great place to store your treasures. Very helpful staff, who were great and flexible during our move-in.

I have had nothing but incorrect information from multiple representatives and have been charged…read morefor things that is different than what had been discussed multiple times as well as what is on my contract. I haveasked for upper management to contact me for a month and repeatedly get told someone will call as my bill continues to be incorrect and I have auto draw so little control of what they take out. I have never dealt with such a poor managed company in my life. unethical as can be.

Great place to store my brand new 2015 motor home, even though I did not get a free month.The…read moremanagement does great customer service and they are very friendly!

DO NOT STORE YOUR BELONGINGS WITH THIS COMPANY IF YOU VALUE YOUR PROPERTY. My storage unit with…read moreLockbox Storage Waukee is infested with rodent excrement and there may be damage to my belongings. In making a claim to the insurance you pay for monthly at this storage, the insurance wants photos of the possibly damaged furniture. This rodent infested storage company will not monetarily assist with removing my furniture to obtain photos, nor have they offered to move my belongings out and address their obvious rodent infestation. Instead, storage management provides a copy of your contract that purports to absolve them from any responsibility in this matter. If there was a way to give this company a negative star rating I most definitely wouldn't hesitate to do so. Response to Lockbox Storage Waukee Management: AGAIN DO NOT PLACE YOUR PERSONAL BELONGINGS WITH LOCKBOX STORAGE WAUKEE IF YOU VALUE THEM. The response from my negative review post of lockbox storage Waukee management is pretty clear that every comment within my post is true. The Lockbox Storage management team response is a prime example of their "customer first" business model of our rodent infestation is not our problem but yours because you chose to do business with us.

Exelent service really really clean. Been renting for the past 2 years. Easy to get in and out.read more

The Tale of Two Cities…read more A American Self Storage & U-Haul 9951 Royal Lane Dallas, TX 75231 Kenneth greeted me. He was pleasant and efficient. All my paperwork was ready. He showed me the trailer and asked that I back my truck up to the trailer. He promptly lifted the trailer tongue onto the hitch, connected the security chains, connected the electrical, and double checked that all connections were secure. Kenneth gave me instructions on how to remove the trailer from the hitch. He then asked me to get in the cab as he confirmed proper operation of all trailer lights, brake lights, emergency lights, and left/right turn signal lights. I was impressed with Kenneth, who was professional and made an outstanding impression. U-Haul Moving & Storage of Waukee 1100 E. Hickman Road Waukee, IA 50263 In Waukee (Des Moines), Iowa the exact opposite was provided. Signs instructed me to remain in my vehicle and an attendant would soon arrive. After several minutes and no attendant in sight, I went inside the building. An employee asked if I was returning a vehicle. I replied, "Yes." He said, "Just drop the keys in that box." I explained I was returning a trailer. He said, "Return to your vehicle and someone will assist you shortly. Several more minutes passed with no one in sight. I called the local office, pressed "2" for "Other questions." The phone rang and rang until ultimately transferring me to U-Haul's central office. Again, I had to listen to a menu, which provided no options to get service in Waukee. I hung up, waited a few more minutes, and disconnected the trailer myself - no assistance, no receipt, absolutely no service. As I was driving away a young boy left the building and changed his direction to come to my vehicle. Without a smile he asked, "Do you want an e-mail receipt or a printed receipt?" I requested an e-mail receipt and asked, "Do I get an apology?" He asked, "What for?" Some people report to their employer's location just to get paid. They check their brains at the door. Zombies would be better employees at U-Haul Waukee. Go to Dallas to pick up your U-Haul. Then, drive anywhere other than Waukee.

Poor customer service unrelated to COVID. Scheduled an appointment to get a hitch installed. Showed…read moreup at the appointed time - 7 am - and was told hitch did not arrive, but I was not called in advance. So a wasted trip. Installation was eventually rescheduled. Dropped off my car and after 7 hours of waiting, tried calling for an update. No luck. Number dialed went to national U-Haul number, and they had no idea of status. Finally got a call that my car was done and when I went to pick it up, they couldn't find my keys until I raised a stink. No apologies. Use U-Haul to rent a truck or to buy boxes, but go elsewhere if you want a hitch installed with some sense of customer service.

great storage facility. drive right into the building. clean facility, great summer promotion. I…read moreneeded a storage unit at the end of July. the monthly rate was pro-rated .. so it cost $1.08 for the last day of July and August was free. I only needed the space until the end of August. unbelievable promotion. staff very easy to do business with .. very nice ladies.

We showed up at their lunchtime. The sign on the door said they'd be back at 1:50. We came back at…read moreminutes after 2:00 and the worker was at the desk. We pulled the door but it was locked. No reaction from the worker. We waited a few moments more, thinking they'd unlock the door for us, but they never made any attempt to let us in.

This experience was stellar. I made a unit reservation over the phone and then went in to buy a…read morelock, sign the paperwork, and pay my first month's storage. The facility is exceptionally clean and appears to be very safe. There are cameras on the buildings. The property is fenced and gate, requiring a code to enter. The manager was extremely friendly, thorough, and professional.

This storage site is amazing! The manager Stephanie is very helpful and solves problems before they…read morearise. I haven't even moved in yet, and the customer service is excellent!