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    StorageMart

    2.3 (3 reviews)
    Closed 9:30 am - 2:00 pm

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    7 months ago

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    Heather G.

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    7 years ago

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    Samantha L.

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    5 years ago

    Very friendly, storage units clean. In very safe area. Have used these guys several times. Never disappoints. Great. Job

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    Samantha L.

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    U-Haul Moving & Storage of Waukee - Rented a pickup and auto transport trailer to pick up a project vehicle.

    U-Haul Moving & Storage of Waukee

    (5 reviews)

    The Tale of Two Cities…read more A American Self Storage & U-Haul 9951 Royal Lane Dallas, TX 75231 Kenneth greeted me. He was pleasant and efficient. All my paperwork was ready. He showed me the trailer and asked that I back my truck up to the trailer. He promptly lifted the trailer tongue onto the hitch, connected the security chains, connected the electrical, and double checked that all connections were secure. Kenneth gave me instructions on how to remove the trailer from the hitch. He then asked me to get in the cab as he confirmed proper operation of all trailer lights, brake lights, emergency lights, and left/right turn signal lights. I was impressed with Kenneth, who was professional and made an outstanding impression. U-Haul Moving & Storage of Waukee 1100 E. Hickman Road Waukee, IA 50263 In Waukee (Des Moines), Iowa the exact opposite was provided. Signs instructed me to remain in my vehicle and an attendant would soon arrive. After several minutes and no attendant in sight, I went inside the building. An employee asked if I was returning a vehicle. I replied, "Yes." He said, "Just drop the keys in that box." I explained I was returning a trailer. He said, "Return to your vehicle and someone will assist you shortly. Several more minutes passed with no one in sight. I called the local office, pressed "2" for "Other questions." The phone rang and rang until ultimately transferring me to U-Haul's central office. Again, I had to listen to a menu, which provided no options to get service in Waukee. I hung up, waited a few more minutes, and disconnected the trailer myself - no assistance, no receipt, absolutely no service. As I was driving away a young boy left the building and changed his direction to come to my vehicle. Without a smile he asked, "Do you want an e-mail receipt or a printed receipt?" I requested an e-mail receipt and asked, "Do I get an apology?" He asked, "What for?" Some people report to their employer's location just to get paid. They check their brains at the door. Zombies would be better employees at U-Haul Waukee. Go to Dallas to pick up your U-Haul. Then, drive anywhere other than Waukee.

    Horrible service. Trinity, the "manager" is completely incompetent and will threaten you with…read morepolice involvement without learning the facts of your situation. I rented a van to use and needed to extend the rental date because I was unexpectedly HOSPITALIZED. I not only spoke with a dispatcher within two hours of returning home and informed him of the situation, but a dispatcher also spoke with my husband while I was hospitalized. I had no problem extending it and paying for the extended time. Today I also employed UHaul movers to physically move my things as I cannot physically do it now. TRINITY then texts me saying that if I do not contact her within one hour that she will CALL THE POLICE. Wtf?! Not only did she do this, but clearly did not communicate with her staff regarding the extension. Fuck. This. Place.

    StorageMart - selfstorage - Updated May 2026

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