I'm not going to lie. When I found out (at this location) everything is done by internet, I was…read morehesitant. I'm old fashioned. I like someone I can speak with if I have a problem. That ended up being a moot point. Turns out every time I had a question, someone who was knowledgeable answered the phone right away. Even at 7:00pm Sunday night. Rates are very reasonable, and the grounds/facility is well kept. These guys are top notch!

From the owner: LockBox Storage in Stuart, Iowa serves customers in our community along with surrounding areas such…read moreas Menlo, Casey, Glendon, Dale, Dexter, Redfield, and Earlham. It is conveniently located on White Pole Road, just a few blocks West of North Division Street.

I have had nothing but incorrect information from multiple representatives and have been charged…read morefor things that is different than what had been discussed multiple times as well as what is on my contract. I haveasked for upper management to contact me for a month and repeatedly get told someone will call as my bill continues to be incorrect and I have auto draw so little control of what they take out. I have never dealt with such a poor managed company in my life. unethical as can be.

Great place to store my brand new 2015 motor home, even though I did not get a free month.The…read moremanagement does great customer service and they are very friendly!

The Tale of Two Cities…read more A American Self Storage & U-Haul 9951 Royal Lane Dallas, TX 75231 Kenneth greeted me. He was pleasant and efficient. All my paperwork was ready. He showed me the trailer and asked that I back my truck up to the trailer. He promptly lifted the trailer tongue onto the hitch, connected the security chains, connected the electrical, and double checked that all connections were secure. Kenneth gave me instructions on how to remove the trailer from the hitch. He then asked me to get in the cab as he confirmed proper operation of all trailer lights, brake lights, emergency lights, and left/right turn signal lights. I was impressed with Kenneth, who was professional and made an outstanding impression. U-Haul Moving & Storage of Waukee 1100 E. Hickman Road Waukee, IA 50263 In Waukee (Des Moines), Iowa the exact opposite was provided. Signs instructed me to remain in my vehicle and an attendant would soon arrive. After several minutes and no attendant in sight, I went inside the building. An employee asked if I was returning a vehicle. I replied, "Yes." He said, "Just drop the keys in that box." I explained I was returning a trailer. He said, "Return to your vehicle and someone will assist you shortly. Several more minutes passed with no one in sight. I called the local office, pressed "2" for "Other questions." The phone rang and rang until ultimately transferring me to U-Haul's central office. Again, I had to listen to a menu, which provided no options to get service in Waukee. I hung up, waited a few more minutes, and disconnected the trailer myself - no assistance, no receipt, absolutely no service. As I was driving away a young boy left the building and changed his direction to come to my vehicle. Without a smile he asked, "Do you want an e-mail receipt or a printed receipt?" I requested an e-mail receipt and asked, "Do I get an apology?" He asked, "What for?" Some people report to their employer's location just to get paid. They check their brains at the door. Zombies would be better employees at U-Haul Waukee. Go to Dallas to pick up your U-Haul. Then, drive anywhere other than Waukee.

Horrible service. Trinity, the "manager" is completely incompetent and will threaten you with…read morepolice involvement without learning the facts of your situation. I rented a van to use and needed to extend the rental date because I was unexpectedly HOSPITALIZED. I not only spoke with a dispatcher within two hours of returning home and informed him of the situation, but a dispatcher also spoke with my husband while I was hospitalized. I had no problem extending it and paying for the extended time. Today I also employed UHaul movers to physically move my things as I cannot physically do it now. TRINITY then texts me saying that if I do not contact her within one hour that she will CALL THE POLICE. Wtf?! Not only did she do this, but clearly did not communicate with her staff regarding the extension. Fuck. This. Place.

This place is a straight-up scam. StorageMart at 225 NE Venture Dr in Waukee took money from my…read moremom's account without telling either of us and then tried to act like it was normal. On top of that, they sneak in hidden fees that they never mention when you sign up. Totally unprofessional and shady. We trusted them and got burned. Do not store your stuff here -- they only care about getting your money, not their customers.

Well it is 4 49 pm…read more I'm sitting in a uhaul at my unit 2104 looking at my items stored that have water damages and mold to where it is toxic to even be in the unit as the smell is sickening. I have insurance through Storage Mart but to no avail. A manager, Mary from another office decided to take upon a task that she is not educated or familiar with. I have a prosthetic leg and Tourette's. She stated to take the items back out if uhaul and the ruined items on the parking into the unit and write each item down. Hello what don't you understand about wet and mold that is obvious. Ohysically I cannot do this nor am I going to touch anything due to the hazard of mold and water. I guess I will stay here in the Uhaul all night until they figure out who is going to remove and put back in my unit. Also she stated you will be charged another month also if my damaged property was back in the unit. I have a third party who witnessed her ignorance as an alleged authority that represents this fraudulent business and practices. I have called the police dispatch and Dept of health in Dallas County and Waukee City Hall to report this. Let's see who arrives first because I'm sitting in the air conditioned U haul in front of my unit due to the beginning of this cluster since 9 45 am.

Park Ave Self Storage is extremely clean and very secure. Working with Rich, especially long…read moredistance, couldn't have been any easier. He was very helpful and accommodating.

We just made a big move from CA and used a moving POD for all of our things to put into storage for…read morea month. I worked with Rich to reserve a storage unit and coordinate from beginning to end w the moving pod drop off and pick up. Rich was communicative through the process and we were able to seamlessly transition everything into the storage unit. Moving is stressful enough so this was a big relief! Thank you!