The staff at StorAmerica is very supportive and friendly. Jessica and Diane and all the other staff members are there to support you with your storage concerns. I recommend them highly. read more

I signed up for a storage unit at StorAmerica about a year ago at a rate of $69 per month. Over the past year, without any notice or communication, they raised my rate to $95 a month. To make matters worse, when I had a small $1.90 balance on my account, they locked me out of my unit. This happened on the exact day I had moving trucks and family members in from out of town ready to help me move. I couldn't access my belongings until the following week when I was finally able to get in touch with the district manager. It's hard to understand how they can justify increasing the rent without adding any value or notifying their customers. The lack of transparency and poor handling of the situation made a stressful time even harder. If zero stars were an option, that's what I would give. I would never recommend StorAmerica to anyone. *********************** Response to Owners comment below: Your response is exactly why this facility has a 1.4-star rating. Here are the actual facts: * I moved in during June of last year at $69/month. In December, the rate was raised to $76, and just last month it was raised again to $96. That is a 37.7% increase in less than one year--without a single notice of either increase. I've received every other mailed notice from StorAmerica, including lock notices, but never once about these rent hikes. * To put that in perspective, the self-storage industry standard for annual rent increases is 5-10%, with some operators occasionally raising rates by 8-15%. A nearly 40% increase in one year is far outside industry norms, and calling it "standard" is misleading at best. * I have provided all of my statements from this entire year, which clearly show I have not had a single delinquent balance. The only time my unit was locked was over $1.90 in April taxes. Before that lockout, I called and was told directly by your front desk staff that the $1.90 would roll into the next invoice and did not require a separate payment. Despite following your staff's instruction, I was locked out of my unit anyway. * The "$10 discount" you reference was a one-time courtesy, not an ongoing deduction. None of my invoices show this as recurring, making your claim misleading. Now this isn't about $1.90 or even just the rent increase--it's about dishonesty, lack of transparency, and unprofessional conduct. A nearly 40% increase in a year is not "standard" in this industry, and your public response misrepresents the facts of my account in an attempt to shift blame. If customer care and transparency were your priorities, you'd start with accuracy and accountability--two things this location is sorely lacking. read more

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Staff was super nice & helpful. Clean!! Plenty of clearance & roadway to get fullsized moving van in & out. We rented as a short term place between houses, 2 months, no long term contract. Used our own lock. I would definitely use them again. read more

If they're ever open at their posted business hours, which is hardly ever, then the carts are locked up and they make you feel like a criminal for asking to have them unlocked and want to keep your ID as collateral. Out of the handful of times over the last few months I've needed to get into my storage unit, half of the time the building is locked up, no one is on site to unlock it and I can't get in to my own property. The hours they are supposed to actually be open are only 8 am to 7 pm, so god forbid you need to get in another time, and the close and lock the doors at 645 pm. Again, that's if THEY ARE EVEN OPEN AT THE POSTED HOURS, which is hit or miss. Absolutely untrustworthy as a business, please go elsewhere for storage, if you think you can get in when they say you can get in, you're wrong and you'll have wasted your day. Signing up was easy peasy, using the actual facility is like herding cats. DO NOT USE THIS PLACE. I think they have had staffing issues, but if this is your business, figure it out already. read more

can never get ahold of anybody when you call, makes paying my bill almost impossible since it won't work online. hours suck, price starts off reasonable then skyrockets every few months. supposed to be air cooled units but just because it's indoors doesn't really mean it's air cooled. prob the worst storage facility I've rented through. maybe a response on here will allow me to pay my bill and get out of here!!!!! read more

I have been renting this unit for 5 years now and I have nothing good to say.... The main reason I chose this facility was because it was the cheapest by far. It did not hurt that it was literally across the street from my residence and it was newly remodeled, looked very clean and the Manager at the time was amazing!! That honeymoon period ended quickly..... The management changed about 6 months after that and without exaggerating has had a new person every 6 months when I go in to pay my bill.... Which increases exponentially every 6 months as well and is by no means the cheapest option anymore. They have limited access to the units which I actually have NEVER seen in my 30 years of renting storage units in multiple states.... On top of that there are consistent access issues during the standard hours of access. As I am sitting here waiting for someone to come from miles away to allow access to the facility.....ABSOLUTELY UNACCEPTABLE..... read more

I continue with my rating, Please check A127 under Dawna Wisdom, not like you have a few Wisdom's there, only recently did we finally get a check for what was due. I shouldn't have to call over 10 times, the excuse offered was the accounting dept over looked it somehow???? Piss poor management gets piss poor performance from it's staff. The response given is what I would expect someone from management trying to down play the occurrence, as to a unhappy tenant. It takes you .03 seconds to take our money and over 3 months to get the refund. IF ever I have storage needs, StorAmerica will NOT be considered, too many quality businesses wanting your business read more

Looks like somebody has access to the ceiling that crossed through and goes through people's storages cuz my storage when I came in to check it out with all tipped over all my boxes were tipped over there's a big gap hole that's like somebody to climb through and you can see where everything's been moved I don't trust it!!! Could be some of that works t I'm sick of paying for storage and not having it protected I'm going to have to make a police report nowhere or it could be someone else read more

Two significant rate hikes in less than 8 months of using their facility. They only have one staff member so you have to chase her down for the keys to the carts. We make regular trips to pick up our items in small batches and notice there's the same dead bugs and spills on the floors weeks later. read more

This place will verbally harass you about forgetting to wear your mask, block the entrance and bully you until you comply. They don't speak to you as a customer and the guy came to our unit only to pick a fight even after we agreed to comply to their orders and explained we were leaving immediately. He never introduced himself or offered a complimentary mask but instead jumped directly down our throats with wide eyes and a rude tone. They seem very homophobic and lack any customer service skills at all. The woman who sold us our units didn't have her mask on for the majority of our interaction, had the doors locked with us in the office for the entire extended rental process in which my 70+ year old mother was along, thank god there wasn't an emergency evacuation during this time! Also stated that if we were 'good' tenants and did everything they asked that the manager would extend our specials past 6 months which we believe is unfair rental laws!? Today we were thrown out of the office just because we questioned the legality of signing paperwork 10 days after renting the units and the fraud that backdating creates. They retaliated against us during our one on one adult conversation by threatening to put fines onto our account if we ever forget our mask in the future! Corporate now says this was a lie and an inexcusable threat... with the plethora of rental storage facilities in the east valley please do your diligence in finding one that has more professional staff members... read more