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    Storm Guard

    5.0 (1 review)
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    2 years ago

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    Steve K.

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    Window World of Dallas - Fort Worth - Nice inch long piece of glass found inside.  Found 2 others of similar size.

    Window World of Dallas - Fort Worth

    (130 reviews)

    Window World recently completed a full replacement of all 24 windows and a patio door in our 28…read moreyear old home. The experience was excellent from the first consultation all the way through post installation follow up. The quality of the new windows and door are as promised. Our home is noticeably more comfortable, and the reduction in road and air traffic noise is remarkable. A neighbor referred me to Tim, our Design Consultant, and I'm grateful she did. Even though Tim was new, he was a former customer and made sure every detail was addressed. Every home presents its own challenges, and our installation crew certainly encountered a few -- but I was genuinely impressed by their skill, persistence, and consistently positive attitude. Once the installation was complete, the Production Manager, Geral, stepped in seamlessly. He coordinated with Tim and specialist Clayton and followed through on all of my post project questions. Their teamwork and communication made the entire process smooth and reassuring. Overall, we are very pleased with the results and the people who made it happen.

    We had Window World install our windows, and overall it was OK--we're happy with the end result,…read morebut there were definitely a few bumps along the way. I know the Yelp reviews are scary, but their Google rating is great. I hadn't checked Yelp until after we chose them, and honestly, I feel like we got lucky. We got quotes from 4 companies for 12 windows (20 total with 2 bay windows). Renewal by Andersen wanted $60K ($50K if we "signed today"), Pella and Champion were around $30K with gimmicks attached. Window World came in around $12K--no gimmicks. That price sealed it. The sales process was smooth. The sales guy was great, pricing made sense, dates were set quickly. Day of install? I'd give it a B-. The crew showed up on time, but communication was tough (very limited English), and they didn't feel like full-time Window World employees--just guys with branded T-shirts. The install took 7.5 hours. There was some standing around, a guy outside on his phone all day, and one worker constantly video chatting with his kid. It's a big investment for us, and I expected a bit more professionalism. They left glass shards behind (we have dogs--scary), tracked in dirt, and didn't reattach some blind brackets. One wall got damaged, but they patched it. You'll need to move everything away from the windows and expect to do a little DIY afterward--vacuuming, hardware, maybe some paint touch-ups. The windows themselves look good. A big gap during install was sealed properly and now looks great. Some windows open smoother than others, and the screens are a little sticky, but they all work. The final walkthrough was awkward--the guy barely spoke English, which made it hard to ask questions. And yeah, you have to handwrite your credit card number on a form at the end. Yikes. In the end, we're happy with the windows and the price. Just go in with realistic expectations--be ready to roll up your sleeves a bit. Solid B-.

    Stevan Buren - Stevan Buren Roofing, Windows, and Flooring

    Stevan Buren

    (9 reviews)

    This is the first part of two reviews. I'll do the follow-up roof after Stevan's crews come to my…read morehouse and correct their mistakes. On a five star review I would rate this company as a 2. I like the fact Stevan himself came to my family's home and did a good job estimating the project at no coast. We worked together and met as a price. He drew up the contract, I signed it and gave him half of the money up front. The project date was set and I felt optimistic hiring them to do the work. The morning the work was to begin, I waited for Steven's crews. At 9:00 AM an eighteen wheel pulls up to my house and unloads the material in my yard. This was on a Thursday. At 10:30AM, Stevan's crews had not arrived. I called the project Forman and he was very apologetic saying they had cancel the project for Thursday the day before due to the possibility of bad weather. He apologized due to not contacting me regarding them canceling. I was furious. I had canceled work for that day to be there for the roof replacement. I called Stevan and requested we cancel the contract. At this point I didn't feel optimistic about this contractor. I let Stevan talk me into moving forward on the contract and we set a date for the following Monday with the promise that he would personally supervise the project. I told him I was flying to New York and I wouldn't be there on Monday. He assured me he would take pictures and I would be happy with their work. Monday---the day of the project. The workers showed up and went to work. The Forman called me and I tried talking to him but there was a huge language barrier. Stevan sent pictures to my wife and she forwarded them to me. They did a good job but not a professional job. Their quality control is terrible. I hired them to replace the roof, some decking, a lot of the facia boards, drip edge, a section of soffit, and two new boots and turbine, as well as flashing where needed. They finished the job in one day. The roof is now new. They replaced the turbine-new. They did not install the two new boots. The flashing they installed looks terrible and there's areas that need flashing that got over looked. The facia boards will have to be replaced do to poor installation and poor quality control. There's areas of the drip edge that will need adjusting due to being flared upward. This project consist of a hip roof and two sections of flat roof. The flat roof was to get a commercial grade rolled roof. The hip roof was to get shingles. My wife and I spoke with Stevan regarding the color-match of the two. Stevan assures is the colors would match. Well, they don't. Not even close. I am still in New York and have yet to see the roof in person. I spoke with Stevan regarding the above issues and he became offensive saying he felt as if I were "attacking him", and he mentioned they had done extra work and didn't request payment for the extras. Completely unprofessional. I explained to him that I have a right to expect a job well done, and making excuses is not professional. I also reminded him the terms of the contract in respect to additional work: he would contact me and we would come to an agreement. Stevan has assured me that he will have someone at my house next Monday to fix the above problems. He did however say the electrical riser will not get the promised (in the contract) boot due to his worker not feeling safe with the installation, despite the pre-contract talk with Stevan assuring me there would not be any problem with the installation. He even went as far as to explain how the install it. Again, I will do a second part to this review after the corrections have been made. I may do an additional review after seeing the job in person. Hopefully it'll be a better review.

    They did a fantastic job on our roof and gutters! The staff is friendly and professional. I would…read morehighly recommend them for your roofing needs!

    Storm Guard - roofing - Updated May 2026

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