I have been with KimOne for as long as I can remember. I get Home and Car quotes as often and…read moretimely as I need them. Certain information is needed by the agent to get things done and since I have my information handy, I get my quotes quickly. This Agency is also ethical - if they see they can't get the best deal for you, they will help you consider what else to do. They also don't encourage common practices of other insurance companies that will allow you to save now but put you in jeopardy of not being covered later AFTER you have paid out all your money every month to have something happen and get a bomb dropped on you.

This is the worst, the customer service sucks, everyone has an attitude, like they are doing you a…read morefavor. It literally takes weeks to get a quote, the staff changes constantly, worst than a fast food business. I stayed over a year praying that they would get better but they only got worst, I'm keeping Meemic but staying away from them, that's what I get for trying to keep business in the city. NEVER AGAIN!!

Absolutely terrible customer service time after time. So much so that I can hardly imagine these…read morereviews are even real on this platform. From dropping umbrella insurance because agent(Jacob) not adding sufficient coverage on a homeowners policy, to dropping my auto insurance MULTIPLE times for no good explanation, to dropping incorrect homeowners insurance when making changes because your slowly leaving this terrible establishment. I can go on and on but I think we get the point. If you want to know your covered by your insurer at all times without having to second guess it daily, I'd suggest staying away from Joan Warners office. Unlike a good neighbor, Joan Warners, State Farm office will never be there!

Simply amazing. Diana and Joan have been the best ever in the business. My husband and I from the…read moremoment our accident occurred to the minute our claim was settled felt taken care of. Felt seen. Felt like we mattered. Felt like we were family. Thank you.

Excellent team that had my best interests in mind. The team was super friendly and clearly…read moredescribed any policy changes and savings. They got me the best deal leaving me with $1k + in savings. Thanks,

The worst customer service ever! I had to pay almost $1200 extra one one of my cars because an…read morehonest mistake!!!

Very responsive. Dealt with Karen and she was able to meet our needs. She also helped my daughter.read more

Below is a copy and paste from an email exchange i had with this company. They dont care about you!…read more I am sorry we are not meeting your service needs. I would suggest you look for another insurance agent to better match your requirements. We can help | Buy Michigan Health Insurance | bcbsm.com Matthew Wolf, MBA, CPRIA, AAI, LIC Partner at Wolf-Chandler Agency, LLC Address 30903 Northwestern Hwy. Suite 120 Farmington Hills MI 48334 Phone 248-952-9500 Email matt@wolfchandlercom Website wwwwolfchandler.om IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof. Coverage cannot be bound, changed or modified via email, phone or text unless confirmation has been given. From: Tank, George GeorgeTank@e Sent: Tuesday, November 2, 2021 10:56 AM To: Matthew Wolf matt@wolfchandlercom; Joy E. Grunwald joy@wolfchandlercom Subject: RE: Insurance Cards Matt, Really! This is very upsetting and with us getting ready to upgrade our insurance to the silver plan. We want to make sure we are working with a company that their focus is on detail and customer relationship. Need to schedule a meeting? Check my availability here. Best regards George Tank

Couldn't get my policy canceled properly, despite THREE chats with State Farm reps documenting the…read morecorrect date. Fahoome apparently cannot read (he had to process the cancellation himself). Big problem for an insurance agent. Accuracy is imperative. Mishandled our policy with multiple errors, then tried to blame it on someone else. Obnoxious and rude to me on the phone on one of the very few occasions (and last) time I called the office- instead tried to upsell me on more insurance. Inherited us as clients from Dan Jilek- who sadly passed too soon. Fahoome apparently feels he doesn't have to build or maintain relationships with customers of 25+ years that were HANDED to him- ZERO EFFORT- and we are THRILLED to be rid of him and his constantly changing office staff. Can't keep customers or employees. Do yourself a favor, get out before you have a claim- from those who reached out to me with a claim, it's an even bigger nightmare to deal with him. You're on your own. ‍

State Farm in general tends to have good customer service and good responsiveness. As far as…read moreclaims, when someone hit my car (while I was parked, mind you), the agents here did listen to the story. They tended to refer me to the corporate office which I wasn't too pleased with. Though I understand that the nat'l hotline handles claims, I would prefer they look into my case on my behalf. Because really, that's the only time you need your agent, right? ..is when someone doesn't look where they are going and bumps into the driver side of your car WHILE you are parked. The only time the agents here were very friendly was when they were signing me up for their insurance (of course). In general, as a local chapter, I wish they were a little bit more "on top of things" and responsive to their clients. It just seemed like when an accident actually happens, they don't have a lot of answers or responses to questions. I think this office is fully capable of improving on this.

Ryan Nye is a terrific agent. We have worked with him with out cars, homes, and umbrella policy and…read morehe could not have been more responsive or more honest.

Be aware. You will be able to get a much better rate with online insurance companies. I asked for…read moreyears for a better rate and got nothing back. I now am saving almost half of what I paid with EW Smith and have a better policy. The reviews regarding cancellation with them are very true as well. Not great customer service.

Michigan Fire Claims Inc 248-613-2500…read more Hiring Nik Kalaj from Michigan Fire Claims Inc was the best decision I made after my home caught on fire, located in Westland, MI. Nik and his team of experts, Mike and Cori, have proven to have decades of expertise and sharp policy analysis leading them to uncover critical options my insurance carrier failed to disclose, and their support saved me a lot of money. They are very polite, respectful, and incredibly patient with clients while navigating complex residential fire claims in the State of Michigan. I highly recommend anyone who unfortunately had a house fire to reach out to Nik and his team for their expertise. Tony M

If you ever have a major home owners/renters insurance claim call these guys the immediately after…read moreyou hang up from reporting your claim! They work hard and fast to get you the best claim settlement. I loved my insurance company and never had an issue... until my first major claim. It was a nightmare that dragged on and on. I was lucky enough to have a casual acquaintance refer me to Tom at MI Fire Claims. Tom, Dom, and Gary are great guys who I felt really cared about helping me get a fair settlement from the insurance company. They were able to double the settlement my insurance company initially offered me, well worth the 10% fee they collect from the total award. Can't say enough good things about them.

Really worked with us, designing a policy that suited our needs! Great quote! Fantastic rates…read more Really enjoyed working with her!

I just wanted to take a moment to thank my agent Will who works at the department in Pleasant…read moreRidge. He was very helpful and understanding throughout the whole process. He was patient and willing to accommodate my schedule. In the end I felt secure in my decisions, so I'm pleased.