The tow truck showed up as estimated, after sending me three text messages updating their arrival time and current proximity. Once the truck arrived, both men were professional, polite, considerate, and patient. My AAA account had a glitch which I needed to straighten out while the tow truck men waited. They delivered my vehicle to the mechanic of my choice (in Georgetown, TX) from the Austen airport. I highly recommend Storm Towing. read more

Excellent service! Towed my Kia Sportage to the dealer, kept me informed of the drop-off time. Friendly, responsible driver. Needed another tow, as dealer couldn't get to my car for repairs, "for at least seven days." Storm towing picked up my Kia again and towed it to an independent repair shop which could look at it the next business day. I don't know what towing costs average in Austin. I paid $150, for the second tow; my insurance company paid for the first one. I highly recommend Storm Towing! It says a lot, that USAA contracts with them for their customers! read more

DO NOT USE THIS COMPANY! Went through my credit card company for a tow service, so I did not know anything before dealing with this company. First I got a text message saying that the wait would be about two hours. I am currently sitting on the side of a very dangerous road and my boyfriend is worried about me, so he called Storm to confirm that wait was correct. They said they could not get here any quicker. Then a little later I called Storm to ask if I could leave my car and go somewhere safe and they informed me that my "husband" had already cancelled the service and there was nothing they could do to help. So now I am still stuck on the side of the highway waiting for another tow. read more

Scumbags. Refused to help during an emergency and blamed us over the phone. 0 stars, guy over the phone should be fired.

This company was contacted by AAA a week ago to provide service in Buda. It took them 2.5 hours to arrive and I don't know why there isn't a provider out of Austin. The car was towed to the Mazda dealership where I just received the diagnostic evaluation that includes the front suspension has been damaged to include the struts and tie rods. This is completely unrelated to the original need for a tow. read more

I was just tailgated so badly tonight on South 183. My infant was crying from the lights shining directly in her eyes and I was at a loss for why someone with a company tow truck would feel so emboldened as to drive like a fool. We had nowhere to go in front of us yet one of your drivers was determined to try and push us into the tail of the car ahead to the point of splitting the lane and trying to push ahead in the middle. You are a giant truck on the road and that comes with a different level of responsibility. I am troubled by both the driver tonight and the apparent lack of professionalism when handling complaints. Disgusting. read more

Called AAA this afternoon in South Austin. Tow driver Phillip contacted me shortly after. showed up when he said he would. Towed me to Georgetown. He was very kind to me and got me taken care of and safe. Thanks Phillip for a job well done! read more

The guy that answered the phone was extremely rude and gave me a time estimate and as soon as they came to get me cancelled last second because they thought I was on the toll road but was on the service road. Then proceeded to want me to wait 2 more hours for another truck. Would not recommend this company as their customer service is horrible and are extremely rude. read more

Good morning I was towed by you guys Saturday in Kyle tx. We are trying to get ahold of you but the driver who picked up car cell phone is out of service! Tried to call company and that phone doesn't work. read more

My van broke down a hour and half away from home on the side of the road. I was able to make it to a gas station. When I called Storm towing the guy had my fan over to the repair shop (Frank Automotive) in no time at all. He was nice and professional. read more

Left me waiting in hot sun side of I-10 easy of San Antonio for hours. AAA gave me eta and they did not show could not get them on the phone it rang and rang and then vm full Finnally got Krista the dispatcher who was very unprofessional and rude would not assist in getting driver to me and hung up on me Had to call AAA back wait for another wrecker don't recommend anyone using Storm Towing! read more

Called AAA today since my car broke down a few miles south of Nixon on my way back to Austin. They sent Storm Towing out. It took longer than I thought it would after my initial conversation with the company so I ended up leaving the car on the side of the road. The Driver called me and we discussed the plan and he kept me updated via phone and text all the way until the car was delivered to the nearest dealer. read more

Extremely disappointed to the point of being angry. My insurance company chose Storm. First update on arrival was a wait of 45 minutes to 1.5 hours. After an hour I called for an update and was told another 20 to 30 minutes. Called again after 20 minutes and was told I was next and the driver was about 10 miles away. After another wait I called and no one answered. Then got a call from a third party saying the call had been transferred to him. After a 3.5 hour wait, a Storm employee named Scott, arrived to tow me. He was courteous and very helpful. Other reviewers have commented positively on the employee drivers, which is nice. Too bad their owner/ scheduler are not as dependable as the drivers. In total it took me 4 hours from the time Storm was called until I arrived home (my vehicle was 18 miles from my house). Absolutely the worst towing service have ever had. I will ask my insurance company to terminate the contract with this company. read more

I was just tailgated by one of your truck drivers all the way from pflugerville to elgin. On a foggy night. It's very hard to see when you have a big trucks' lights in your rear view. This is very dangerous. Shame. read more

Very professional and prompt plus they took great care of loading up my pride and joy and taking it to my favorite shop. read more

Storm Towing - Towing Near Me

TERRIBLE INEXCUSABLE. After waiting for over 3 hours, their dispatcher named Krista, CANCELLED my AAA order. Why? Because I was upset I had been waiting for 3.5 hours on the side of the road for a tow that was supposed to be there hours earlier. I told her I was about to cry and her response was "I'm canceling your order." WOW. What a terrible person. read more

Broke down 15 miles east of Seguin, Tx 9/10. Called AAA tow service and they mentioned things were not looking good for finding a tow company. After no help, I called at 4pm and then was told the Storm towing would be at my location around 6 pm but I would be getting update calls in the meantime. No update calls and around 6 pm I called AAA and Storm said they would be there at 6:30. I waited till 7:30 and had family pick me up because they never showed. I get a call from Storm at 7:40 saying they will be out shortly....LOL...I just told the guy he must be kidding and hung up. Never did get a tow and found another way to fix vehicle. I'll be call AAA tomorrow! Funny thing is 2 years ago Storm burned me when I needed them for a tow. read more

Sent out by my roadside service. So efficient. Arrived quickly and tire was changed in minutes.

My car broke down on I 10 shortly after 1pm Called AAA and they contacted Storm Towing Thank goodness my car broke down, where it was safe for me to wait. It took a couple of hours, but Cisco, my driver drove up. He was very professional and patient. He got my car to my mechanic shop safely. I couldn't ask for more. Thank you Cisco read more

Sisqo from Storm towing was wonderful. He came and got our vehicle when another towing company left my vehicle partially in the street and said they wouldn't be able to tow it. Thanks to Storm towing for sending Sisqo. When he spoke to us on the phone he was really genuine and his customer service was impeccable. He loaded my vehicle up and unloaded it safely at the drop off spot. I would definitely recommend them to everyone I know that needs to be towed. read more

Dishonest. Lied to the insurance carrier saying they had been to my home and I had refused services. This was simply Not true. Storm towing had told me they were coming and when I found out through my insurance hours later that they weren't coming and that they said I refused services, I called the towing to question it. Storm towing refused to answer why they lied, only stating that a different company would take me on. Apparently this company doesn't transport goldwing motorcycle which is fine, but they could have been honest about it upfront instead of having me wait for nothing then having insurance frustrated me for "refusing services" when this simply wasn't true. Use roadrunner towing. They helped me within an hour of when they were contacted and were super friendly. read more

Only giving one star because it will not allow me to choose zero. This service was provided to me through Mopar roadside assistance. My vehicle was at a friends residence on the side of their driveway, with plenty of space in front of my vehicle for him to load my vehicle onto the tow truck. He instead pulled into their yard and resulting in multiple tire ruts being left behind. I called their office line immediately upon getting into my vehicle and let them know what had transpired and emailed pictures of the damage to them. I then had to call in 4 times to reach them and they are refusing to be held reliable for the damage, claiming it is not the yard that is damaged. The person helping me, must be having a bad day, said there is nothing they will do and that I am now on their banned list because of this complaint! Lovely service from them. I've now had to open a case through Mopar in hopes of getting this resolved. I would highly recommend looking elsewhere if you're ever in need of your vehicle being towed read more

Storm Towing - Towing Near Me

DO NOT USE THIS COMPANY. I called AAA and they contracted out to this completely unreliable company. Not only did they arrive over 3 hours later than they said they would to pick up my vehicle, but they STOLE my dash cam, and trashed my rear brakes because they towed it with the parking brake partially engaged. I have been trying for over a month now to rectify the situation but the company simply says they aren't responsible, and with their many reviews describing how unprofessional, rude, and scummy this thief of a company is, I have NO CLUE why AAA, or anyone else for that matter, would ever use them. Over $500 in loss of property and damages, when I could've paid half that to get work from a RELIABLE company. This company caused me more trouble than my broken engine did. Save yourself the grief and STAY FAR AWAY FROM STORM TOWING. read more

I am not sure why so many negative reviews but to share my own experience. Long story short my car broken down in SA and had to tow it back to Austin. It was of course not cheap but what I wanted to share was the dispatcher and driver Phil was patient with me and communicated well to coordinate the tow from a busy area. The car arrived safely and job was done. read more

NOTE TO PUBLIC: Stay away from STORM TOWING... When you're in a life storm, this company will bring nothing but a bigger STORM. Not the people to call when you're in need. They are the STORM! Travis Moores needs his business license revoked. Let me start by saying NEVER EVER USE THIS COMPANY. The driver THREATENED my life. He almost RAN my daughter over. I had to call 911 just to protect me from these conmen. Travis thought is was funny I was afraid for my life. He even admitted that in front of the cops. WHO DOES THAT? What a sicko...He is a HORRIBLE business owner. As you can see from the many complainants here. Absolutely a joke of a service company. Be very very wary of anything they tell you. If for some reason, AAA or someone calls out this company - cancel immediately or at the very least RECORD every move they make. Because they LIE!!! AND CHEAT and they are DANGEROUS!!!! Here's what happened.... He sent his driver to get me out of a ditch this morning. He showed up in front of my house for me to show him where the car was located. He followed me. He drove about 5 miles an hour there. I thought it was disrespectful, and I noticed he had an attitude. I later found out he gets paid for the 'time' it takes the service. So, then I realized he was just working the system. Trying to get more money for the call. Once we got to the car in ditch, he observed it and said they may be another fee. Well, I immediately got my brothers number out to call someone else. But, he came back and said, that there would be NO EXTRA charge to me, so I agreed to proceed. He asked me to text him that I would be releasing them of any liability. I did that, and so, he got the car out of ditch. Immediately thereafter, he came over to me and said that AARP wouldn't pay the extra $75 and that I would have to pay it. Now, understand this is AFTER the work had been done and AFTER he told me it wouldn't cost me anything out of pocket. So, his story changed and that's where I knew they were working me. He agreed that's what he told me, but then he got a call from Travis and said I would have to pay anyway, even though Travis had just told the driver earlier the complete opposite. Travis was very aware of what I had been told and this is where it should have stopped. It was Travis' fault for not disclosing up front and any NORMAL business operator would have seen their mistake and let it at that. But, oh no, not Travis. So, I told the driver I wasn't going to pay it that it was NOT in our agreement and I told him I was leaving. That's when he started THREATENING ME. He told me he was going to tow my car. I told him he most certainly was not. I told him I was going home and he told me he'd 'get me' and run my gate over, that he was going to get me and my car. I got in my car to leave and he almost knocked my daughter over and he was driving like a MANIAC in our neighborhood. The is the same person who drove 5 miles and hour there and now he was FLOORING it. Almost knocked over some little kids in the street. I immediately called 911 afraid for my life. He pulled into my drive (my PRIVATE property) to try and intimidate me (or kill me - who knows) He was a CRAZY man and clearly threatened me and was displaying EXTREMELY aggressive behavior. The cops came out, and we spent the next over an hour dealing with these people. A sickening situation..... SHAME SHAME SHAME on Travis Moores for ALLOWING this to happen. You are a PITIFUL business owner and human being. You're anything but a real man. You have NO skills what so ever in dealing with customers. I'm going to make certain the Better Business Bureau and every other other regulator knows what kind of schemes you run. I am so glad the cops heard your lies, everyone heard your lies. You can't run from the truth. (Clearly, the other customers here agree with me) And in any event, that you or your workers show back up to my property, I have cameras EVERYWHERE. I also can defend myself in every way that Texas law allows. You are officially put on notice to stay away from me and my family. NOTE TO PUBLIC: Stay away from STORM TOWING... When you're in a life storm, this company will bring nothing but a bigger STORM. Not the people to call when you're in need. They are the STORM! read more

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Incredibly RUDE customer service via phone and not helpful at all. Based on that experience, I couldn't trust this company with my vehicle, and cancelled their service. BEWARE! read more

THESE PEOPLE HAVE ANGER ISSUES!!! They deserve a negative 5 stars! Our insurance scheduled towing for us with this company and we were informed of a time they would arrive. A half hour after that time had passed we checked the insurance app for an update. There was no updated info so we gave them a call and simply asked when we could expect them. They immediately became very angry and accused US of being rude. We explained we weren't upset we just wanted an update of when to expect them. They again went off on us and said we could cancel the service if we couldn't wait and hung up on us. When we called our insurance company to cancel and reschedule with another towing company we found out Storm Towing had already canceled the service. After reading reviews here their rudeness and practice of canceling customers is a recurring theme. read more

We asked the driver on the phone if he needed the keys to tow the truck, he said no. Then they cancel the order without calling us and tell us they needed the keys. When we told him the guy on the phone said they didn't need the keys he told us he didn't say that when we had 3 witnesses. He said we weren't his customer, we were wrong and that he doesn't do anything free even for his family. We didn't even ask him to do anything free. Needless to say we called our insurance back and had them send someone else. Very rude! read more

TERRIBLE EXPERIENCE! After waiting for hours yesterday for a tow, we rescheduled for 9AM the next day. After waiting another 3 hours today & did not show up, dispatcher Krista CANCELLED my AAA order without reason or notice. This was a complete disaster! Completley unreliable company! read more

Waited 8.5 hours in Wimberley. The man that came was nice and helpful with my flat tire, yet 8.5 hours??? They would just continuously say 30 min, 45 min, 30 min, blah blah. Find someone else. read more

AAA has called them many times for me. Every time was a disaster. They either never showed up or brought the wrong type of tow truck or were so late I could not use them. They stink. read more

Incredibly rude and unhelpful. Looking at the reviews it is clear that this business habitually is terrible and doesn't care about customer service at all. read more

SCAM - RUDE - TERRIBLE SERVICE - DO NOT USE Had a vehicle that had a starting issue, called insurance which covers this 100% and confirmed with them. Had advised that the vehicle transport for this trip is 100% covered, was assigned to Storm Towing, called them and spoke with a pleasant female who confirmed information and the situation all information given. The driver DAVID called and was rude with my wife then asked for money and a credit card. explained that it was with insurance and he stated they do not cover it all. Well that is not true according to our insurance. I did report him seems they get extra money from people when they don't need to... Insurance set up another company AGAIN RUDE, UNPROFESSIONAL, TERRIBLE SERVICE read more

Phil was great! He had to be creative with getting my Yukon out of my driveway and was successful! He was very efficient and courteous. Thanks Phil! read more

They did not inform me that they were taking my car somewhere else before they headed my direction. They brushed me off and the owner literally said they did not have to tell me anything after I asked where my car was because GPS was showing it across town. He had yelled at me and then after hanging up on me he got on the phone call i was having with the driver and made them hang up on me. He was so ridiculous that I feared that my car would not make it to me after he hung up on me. I called the service I used and reported him. I should have gone to BBB to report him. The Google reviews all said that they were all rude. look up their website and see how they will talk AT you not with you. read more

Storm Towing - So they cannot be found on google search anymore but here is the screen shot of their rating. The owner needs professional help... - Towing Near Me

I have AAA and we waited 1 1/2 hours for a tow but no one showed up. Why does AAA contract with such an unreliable company with horrible reviews? read more

Horrible service. Told me they would be here between 12-12:30, never showed. Then they said they were delayed and would arrive between 12:30-1, never showed. After talking to my insurance they said they spoke with them and they would be here by 1:30, still nothing. I tried getting into contact with them but they would not pick up. It was not until 3 that they called me and said they were dropping off a vehicle then heading my way. Stick with another towing company. read more

Stay away from Storm Towing this is all my opinion. My car broke down at 11am I called the insurance who requested a tow truck to pick up my car and they sent a message that they would be there at 106pm. About an hour later it switched to 220 then switched to 306. I finally called the company to find out what is going on and the lady that answered the phone stated that one of her trucks broke down and they are trying to get it picked up asap. At 430 pm I called back and the same lady answered and she said "according to my drivers GPS he is right on top of your car so he should be there any minute now" she also said she would call me when he is there. At 635 the driver called and said he couldn't find my car but after explaining where exactly it was at he found it and it was loaded at 650pm. I decided to run by the shop where the car was taken to so I can something out that I forgot and the car wasn't there at 9pm so I tried calling the driver and no answer so I called the company and the owner answered and I asked if he knew how much longer it would be and he said "when it gets there" so I explained it's been over 2 hours since the driver had my car on the truck and he said that he also had other calls he had to go on with my car hooked up . He went on to say he didn't appreciate my questions and he hung up on me. After everything that went on yesterday I should have lost my but honestly I was extremely calm , surprisingly so. read more

If i could give them negative stars I would. Left elderly customer stranded on the road in August for 3 hours. Didnt bother to call them and tell them they weren't coming period. Had to call them another tow company. Horrible excuse for a wrecker company. read more

The tow driver was very rude and then someone claiming to be the manager of Storms called and was cussing while telling us how professional they were and then he hung up. Our insurance copy sent two wrecker that we did not know about and the first wrecker got there and loaded up the car. he was from a different towing company and could not have been more pleasant. read more