My wife was there for rehabilitation after a hospital stay. She was in building 7 and the staff…read morethere were very caring with the exception of nurse practitioner Tina. When my wife was suffering in agony Tina said she was too busy with paper work to attend to her. The delay in getting her to the hospital caused more agony than was necessary. I wish I had called 911 .

The staff are extremely helpful and caring. It's unlike any other senior care facility I've ever…read moreseen. Beautiful groundss and beautiful people. The place is a shining example of how care should be given.

The Belmont team took great care of our mother. The last 14 months of her life were spent in…read moreBelmont's memory care. They provided wonderful assistance and kind care for our mother. It is comforting to know that she was so well cared for her last year of life. Our Belmont experience started off in such a positive way. The team was outstanding about helping us get mother settled from the West Coast in an emergency situation. They even loaned us furniture for her apartment until her things arrived. Once we were at Belmont memory care, the considerations continued. Mother had unique California natural food preferences and the Kitchen team was super about filling her requests for salads and salmon and vegetables. She loved the food! We cannot thank the memory care team enough. Our mother lived most of her life independently and alone. The memory care activities every day kept her involved. We saw her thrive having people around her and she lost much of her previous fear/anxiety. My heart smiles when I remember the loving hugs that the memory care assistants gave mom. She'd hold her arms up and they would hug her and tell her she was loved. It was beautiful. Her health situation changed as she became prone to falls and broke her hip. The Belmont nursing staff knew how to handle the situation. Many facilities do not want someone who has both dementia and significant physical limitations. The Belmont team and the nursing staff welcomed her back from rehab with open arms. We will always be grateful to them. Speaking medically, the Belmonts in-house doctor - Dr. Randy Villanueva - was the perfect doctor for us. His medical skills, experience with seniors and his compassionate heart are an amazing combination. He is a gift to his patients and their families. We miss our mother immensely, but it is comforting to know that Belmont made her last year the best it could be. The gift of care and kindness was a priceless one.

Do not send your family to this facility. The administration is terrible. They are not truthful…read moreabout fees in the beginning when you go there & what you are really actually charged. It is $12,000 a month for my parents, and they're constantly asking us to remind them about things to do for my parents. It's just pathetic. This facility is extremely expensive & the care these patients receive is less than par. My eyes have truly been opened to this industry over the last year! Administrators & owners making the big bucks & hire help at low wages. You are better off to just enjoy your savings before you get old & let Medicaid pay for you in a facility. You get no better care here than you do in a government pay facility but they will rob you blind. Expensive with below par care! Makes me sick!!

Quail Ridge is where you want to be if you're looking for Memory Care! It is full of caring,…read morecompetent staff and a great family support system. They care for the whole family - not just the resident.

Very bad experience at Hearthside with my mother. She fell in the bathroom, cracking her skull, in…read morethe middle of the night. They called me to come see her and make the decision whether or not to call an ambulance. When I go there she was in bed, no one was with her and her pillow was covered in blood. I called 911, they told me to put compression on it. I had to go find someone to let the EMT's in so that I could go back and keep compression on her wound. I spoke to the Administrator afterwards, she told me she would look into it and get back to me. She never did. I have since been told that the way it was handled was against the laws of assisted living facilities. They MUST call 911, and then the family, when a head wound is involved. Several weeks later, she developed a UTI, and I think it's because they did not bath her on schedule. Again she went to the ER, and spent a week in the hospital and a month in rehab. She's now in a different facility and I pray things will be different.

From the owner: Collierville's Newest Community - Exceptional Senior Living!read more

I have lived at StoryPoint for one year now and have made many good friends among the other…read moreresidents. The staff is the most loving and caring I could have expected and have fun planned for so many activities you can always be busy and active if you choose. Our chef is always working to please us with the food served and asking for our suggestions. We have the very best Executive Director and StoryPoint would never be the same without him. I would never want to be anywhere else. The apartments are roomy with a wonderful balcony for sitting and enjoying the view and weather.

From the owner: Welcome to StoryPoint Collierville! This isn't just a place to reside -- it's a place where our…read morecommunity members truly shine, and we are glad to share this experience with them. Our senior living options include independent living and enhanced living. Throughout each service level, we strive to make every moment of every day something special. We know it's the small details in life that make a difference. Every resident becomes a part of our family, and we work with each of them at their pace to create the experiences they want. StoryPoint Collierville is a place where residents can truly Shine. Everyday.

There is no staffing adequate for kitchen workers or housekeeping…read more The facilities are relatively new but rapidly becoming dated. The staff is friendly but always short of help.

If I could give a negative value I would. This place is horrible. They take my money every month…read moreand do less than half of what they should. The management team is not responsive or if they do respond, there is NO follow up. I have a relative here and it has been a CONSTANT headache for the entire time. He doesn't want to move or we would be out. They don't abuse him or mistreat him (I would be out and calling the authorities) but customer service sucks and management is a joke. EVERYTIME I am here there is a problem. Do yourself a favor and do not place anyone you know here.

\My grandmother is and always has been my hero, so it makes sense that I want the absolute best…read morecare and love she deserves. It only took a month for my family to realize that Carriage Court was not going to provide the level of support and kindness that should accompany a memory care facility. The staff was always rude...every time I visited, they would tell me how "bad" my grandma behaved. The area designated for memory care patients was dark and shut off from everything around it, much like a psych ward...I would come in and my grandma would be pacing up and down the only hall in the entire facility. Activities were few and far between; staff seemed to be more interested in their phones than interacting with the people they are there to help. She was rarely showered and dressed appropriately. Personal items were not cared for (for example, we got my grandmother a life-like (and fairly expensive!) cat toy because it gives her a sense of calm. One day my family and I came in and the staff had actually taken the cat out of her room and was playing around with it --quite roughly-- with the other residents while my grandma was hiding in her room). Her new glasses went missing, and staff acted like it was a major hassle for them to look for them (needless to say, the glasses were never located). We could not have been more disappointed with Carriage Court and are very thankful to have found a much more suitable home for my wonderful grandmother elsewhere. (Note: This review was posted on their Facebook page, only to be deleted within 12 hours. I suppose they only want comments that make them look far better than the rating they deserve.)

Unfortunately, my mother was placed here by siblings in 2011. The experience could not have been…read moreless pleasant. Rude staff, with allegations of abuse that were never completely sorted out. The place is merely ordinary in appearance, but severely unclean at times. Literally, it has been a recurring nightmare ever since then. Really deserves a minus rating. Avoid it!

This senior center has lunches the ladies prepare daily. Between 11-11:30 am. The menu include…read morefish, bbq, pork chops, meatloaf, salmon, and the plate lunches has 2 vegetable sides and bread with dessert. Reasonably priced...

This community center is located near a one mile trail. It has ample parking. Great location for…read moreneighborhood residents. There class schedule is great as well.

I called and the person who answered was not friendly or helpful. They made me feel like I was a…read morebother and like they didn't want to be there. Usually people in healthcare are compassionate and caring.

They keep patients clean and seem very caring They also keep family updated on progress of the…read morepatient