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    StoryPoint Portage

    3.2 (6 reviews)
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    North Woods Village of Kalamazoo - North Woods Village Living Room

    North Woods Village of Kalamazoo

    2.6(5 reviews)
    2.9 mi

    If I could give this place a "negative one" I would. The…read morecare this place gives my relative is horrible. It saddens me that the facility director does not care even though I brought it to her attention. Unfortunately I am not able to take them out of this place. All I can do is bring it to their attention. Please see the attached picture of the director's Facebook page. She is incredibly unprofessional. I was appalled by what I read. How can a company employ such an uncaring individual. Would you want YOUR loved one there??? DO YOUR RESEARCH!!!

    Glyni F. here - again. How would you feel if, after moving your loved one to a much better place,…read moreafter lousy care at North Woods Village, you find out that the Executive Director said in a staff meeting: "I won't miss Glyni. She was a pain in the ass.". Wow. Unkind, & unprofessional. This comment tells me that management doesn't want & doesn't like being bothered by advocates for their residents' care. It's been my experience that, when made aware of things that are being overlooked, companies are glad that you've made it known. "It makes us better", said one. Clearly, the Executive Director doesn't feel that way, & isn't used to dealing with family members who advocate for their loved ones. She feels they're a pain in the ass. So keep this in mind when you're looking at & considering placing your loved one at North Woods Village.

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    North Woods Village of Kalamazoo - North Woods Village Resident Apartment

    North Woods Village Resident Apartment

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    North Woods Village Resident Restroom

    LakeHouse Kalamazoo

    LakeHouse Kalamazoo

    3.3(3 reviews)
    3.9 mi

    NOTE: Review comes from observations I've made countless times as I walk my dog past this place --…read moreusually around dusk/after 8 PM. I've never been inside. The exterior and grounds are consistently well tended & lovely. Also, it is small for facilities like this, which I like. Nobody wants to live in a place that feels like a sprawling impersonal warehouse. Nice, flat, wide, well maintained sidewalk out front. Great for fresh air and walking except when nearby Canada geese decide to make it their toilet. Maybe the groundskeeper could hose that off occasionally. It's sometimes, but not always, a problem. I don't recall if they keep it shoveled during winter, which local ordinances usually require. I spoke with two staffers one time just after dusk when they were outside on break. The women were friendly, polite, and good conversationalists. (I have a calm, friendly dog, so most people brighten up when they meet us.) They were not smoking. I asked both how long they'd worked there. One said a year, the other 5. The average length a worker spends in a job these days is about 4 years, according to the US Department of Labor. The view out the windows is lovely -- much wild greenery as a buffer between this place and countless condo and apartment complexes that surround it. Typically, after dark, 3 people seem to be on staff because I consistently see 3 vehicles parked there after 9 PM. Weekends daytime is the most popular time guests visit; so, if you want to skip a thundering horde, weekdays between 1 and 4 PM, and between supper and 8 PM are probably better times to visit. There's also a well tended big lawn in back where one can go if kids need to run and burn up energy. Or maybe bring a bocce or croquet set and play with the resident you visit. If the resident isn't physically up to that, and you have children with you, it's a nice place to just sit out and chat while kids have fun with whatever yard toys they bring.

    Finding the right place for a loved one can be an overwhelming and emotional process, but from the…read moremoment I connected with Lakehouse Kalamazoo, I knew we were in the best hands. The entire team has been incredibly supportive, guiding us through every step of the transition with professionalism, efficiency, and--most importantly--genuine care. The executive director is not only highly professional but also one of the most compassionate and understanding people I have encountered in this journey. She and her team made what could have been a difficult move for my father into a smooth and reassuring experience. Their dedication to the well-being of their residents is evident in every interaction, from the warm welcome we received to the attentive, personalized care they provide daily. I couldn't be more thankful for the patience, kindness, and expertise of the staff at Lakehouse Kalamazoo. They have given my father a safe, comfortable, and dignified place to call home for now and they have given me peace of mind knowing he is in such good hands. If you are searching for a place where your loved one will be truly cared for, respected, and supported, I wholeheartedly recommend Lakehouse Kalamazoo.

    StoryPoint Portage - assistedliving - Updated September 2026

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