My mother recently moved into StoryPoint's independent living apartments. She has a lovely 2…read morebedroom with a balcony. I was very impressed with the size of the apartment. She brought enough furniture to make it cozy but not overly crowded. She also has a carport and even brought her cat, Garfield. She has bi-weekly housekeeping but does her own laundry as her apartment came with a washer & dryer. The maintenance team has been responsive - hanging TV and pictures. She just loves it there and has made many new friends. She participates in the activities that she is interested in - bingo, music, outings, and the happy hours. Every day when I speak to her, she tells me what all they had for dinner and that everything is so good. Normally it is normally a choice of soup or salad, choice of 2 or 3 entrees that come with 2 sides, and a choice of dessert. I had dinner in the StoryPoint's dining room a few nights ago and I do have to say it was pretty good. My pork tenderloin was moist, the mashed potatoes were prepared just like I like them, and the dessert was delicious. She made the decision to move, and it has been a blessing to both her and to her family to know she is in a safe environment, surrounded by new friends, and that she is happy.

Our family moved our father to Storypoint in April, 2021, and we moved him out at the end of June…read more It was was a very traumatizing experience for my father and for all family members. The memory care unit is very short staffed, often with just one care giver for 20 residents. It is hard to keep all residence safe when the ratio is 20 to 1. My father, who is wheel chair/ bed bound, suffered falls, etc. Many of the caregivers there pulled me aside and apologized for the short staffing and the inability to take care of the residents. My father is on hospice and each time there was an incident regarding my father his case manager documented it, as required by law. Unfortunately, Story Point did NOT.....no record to be found. When hospice staff inquired, the response was, "there was no incident". We learned a big lesson.....the way things "look" and the way things "are" are two very different things. I believe the independent living side is fine and perhaps assisted living, but memory care is not. Please do not send your loved one to memory care at Story point. Our Father is now at North Woods Village and it is night and day!! They are staffed, competent, kind, and extremely caring. We feel very, very blessed that we are able to get dad into this wonderful facility.

Facilities are nice. Staffing is inconsistent at best. Patient care plans are ignored.read more

I've never met a more unprofessional group of people in my entire life. We had an interview…read morerecently to talk about moving one of our family members in, as they can no longer care for themselves. We were told time and again that, due to the lengthy hiring process, they were extremely careful about who they chose to work for them and that they "didn't hire just anyone." You'll quickly see that they do. Their staff is made up of a lot of incompetent and unmotivated people. The leadership team is also something to be desired. All but one of them don't seem the least bit qualified to work the jobs they currently have. I wouldn't trust these people with my own life, let alone that of my family member. If you're looking for an assisted living complex to keep your family members safe and cared for, Park Village Pines is not it.

My father was there from the end of March till he passed the beginning of May. The people here work…read moretogether cohesively, doing whatever needs to be done. They gave my father such considerate care. Very supportive of the family. Shout out to Brandi, Mel, Tammy, Brandi 2, Maja and others who gave comfort and support.

My grandpa had to get his toe removed after staying in this facility for a week or so. The nurses…read morelet my grandpa's ulcer go unattended to for several days, to the point where the only things the doctor could do was remove the toe. However, after removing the toe doctors noticed there was dead tissue all around his foot, meaning my grandfather could lose his entire foot all because the nurses were too lazy to take care of him correctly. Would never recommend this place to anyone that wants their loved one to be well taken care of. Absolutely terrible and unprofessional.!

Recently won 2 awards for clinical excellence. Has 5 Star Quality Measures and is a 5 Star facility…read moreoverall! Great place to live, work, and visit!