Having just purchased a new phone, I had been looking for a suitable case for it. An on-line search…read morefound one from the phone manufacturer, whose website indicated they were available at Best Buy at Chapel Hill. I made the drive over, and when I entered the store I was immediately stopped by a guy asking what I was there for. When I told him, he "escorted" me to the phone cases and pointed out the one I had shown him on my phone. I asked if I could see it, as pictures on a website are sometimes deceptive. His answer? "You can look at it all you want once you buy it"! Okay then. Well, I was pretty sure it would work since it was from the phone manufacturer, so, in spite of the steep price, I went ahead and purchased it. Once out in the car, I found that it didn't protect the camera lenses (?!). Given that, I turned around and went back into the store to return it. I got through the front door without being stopped, but when I got in the return line, the same guy came over and started harassing me for returning it. I've been considering getting a new television, and my experience with returning a TV to a Best Buy while living in Arizona had already made me put Best Buy at the bottom of the list for sources. This experience with something as minor as a phone case confirmed my opinion. There is no way I would ever even consider buying a TV from this company. I will never again even pass through their doors. Best Buy has a motto that "the customer is always wrong". Why deal with such an organization?

They use to have very knowledgeable people working here in the past. Now it seems like they don't…read moreknow much about this is very disappointing. The prices are competitive and they do price match.

I needed a lift chair on short notice after my boyfriend had extensive back surgery this week. I…read morecalled the store and Theresa told me they had two in stock and to come on in. She was so nice and made everything so easy for me. Scott delivered the chair within the hour and showed us how it worked. Two days later the "lift" quit working. I called the store expecting an argument and I didn't get one. Theresa said someone would be right over with a replacement chair. I was at work and the two people (didn't get their names) helped my boyfriend over and above just delivering the chair. This is a newly built store in Stow, Ohio. If you need anything please give them a chance. Everyone I dealt with were wonderful!!!