An update! The Aide that left me/her company in the lurch (job abandonment) showed up to my house…read morethe following day. I told her I already ended the contract w/the company. She said her boyfriend's car got impounded, so she decided to stay home (but never called the agency directly). I sent her packing and called the agency to ask the same on-call person (who said I would have no help all weekend) why she would send this irresponsible person to my house unannounced AND after I ended the contract. She said the Aide apologized last night via voicemail, so she let her come to my house. I asked why she didn't call to inform me this morning. She said she was busy and forgot! So Monday 9am, I talked to the caseworker (Mrs. H) and mngr (Christine?). They offered a bunch of apologies. They said the 'emergency/on-call person is supposed to call for additional assistance if they can't find an aide (a sorry excuse, if the emergency person does not know basic procedure). I made it clear that I have extensive experience in healthcare management, and I know how many mistakes were made in the handling of my case--their service is abysmal. I made it clear that I would pursue my complaint with the MLTC that same day, and there was no chance to continue my Mother's contract of service. I severed ties immediately. A WEEK LATER ON THE FOLLOWING SATURDAY (12/9) while I was working with an Aide from the new agency, there was a ring at my bell. It was my regular Aide who just returned from vacation. NO ONE AT 'HOME SWEET HOME/CATHIE'S CAR/NYHC' told her what happened, or that the contract was terminated!! They let her take TWO buses to my home for ME to tell her that the agency failed us both again and stood us up with no coverage while she was out. Once she left, I contacted the on-call person (a different woman from last week, more knowledgeable) and told her EVERYTHING that had taken place up until today. She was astounded. She said there was no information left on the case record showing they had lost my account. I told her I called the MLTC on Monday after I spoke to her manager (Christine), and the MLTC had the Medicaid paperwork completed and the new agency/Aide assigned by the Wed or Thurs. This poor communication had to be her manager's fault. I left word that Home Sweet Home is clearly negligent in their training, paperwork AND procedure and have no respect for the few good Aides they may have in their employ. Of course, I never heard back from the manager. As stated--I have experience in healthcare. I can honestly tell you, this is 'keystone cops' type of behavior. I have never seen so many errors in handling a simple case. No one likes to be a victim of someone's job abandonment, but what blows my mind is the obvious poor screening and hiring practices, as well as poor training and communication clearly evident in my case. MULTIPLE, EGREGIOUS errors. I never saw such terrible mismanagement of a routine case in my 12 years in healthcare. If they are this clueless on a day-to-day, what happens in serious situations? Inexcusable!

Couldn't have gotten through Mom's accident/injury and recovery without Cathie's Home Sweet…read moreHomecare. Caring and kind caregivers..... truly a blessing!! Would recommend to anyone!

My father could no longer stay at home alone, Baylin home care came to our rescue in our hour of…read moredire need. They were professional, responsible and friendly. Any adjustments we wanted to make in the schedule were changed easily. Breanna and the staff were unbelievable. I highly recommend them with five stars.

Awful. 4 days of no one showing up when my dad needed care. First day someone horrible showed up…read more Waiting to get my deposit back. The people who work in the office are fantastic but the aides are either terrible or don't show up.

Home Health care outstanding nurse went above and beyond!!!! PT also great paid attention to needs…read morethis group highly recommended.

Our nurse Chris Kirby was amazing! She was caring, informative and comforting in every way she…read morecould be. She was professional and we loved her visits, not just for her care but also for her smile. We looked forward to all of her visits ! Chris does her job but also makes you feel like family which during hard times dealing with illness makes everything so much easier to deal with. She is a true asset to your circle of care.

"I cannot express enough gratitude for Pat and the entire team at Gentle Touch. I was recently…read moretasked with the overwhelming responsibility of helping my cousin transition home from a rehabilitation center following a stroke. Since I live in another state, I was incredibly worried about how we would manage everything from a distance. Pat and his staff truly went above and beyond to ease that burden. They didn't just provide care; they made sure every detail of my cousin's home was safe and that every single one of his needs was met before he even walked through the door. What touched me the most was Pat's communication and selflessness. He kept me in the loop every step of the way, so I never felt 'in the dark' despite being miles away. He even gave up his own personal time to help, knowing I couldn't be there physically. If you are looking for a team that treats your family like their own, look no further than Gentle Touch. They are professional, reliable, and most importantly, deeply compassionate."

Horrible they lied said they worked with my insurance companny all the time and all there nurses…read moreare license registered they are not !!!so your insurance companny will not cover it or reimburse you !!!! they lie just so they can get the job the aids they sent were horrible or no shows do not use this companny if you love your loved one its a fraud there are better ones out there this is just a broker not a real agency do not beleive these other reviewes there probably freinds and family and employees