Have a good friend that lives here. And for what she pays she doesn't get her needs met. Met some…read moreof the staff when I go see her. The staff i met are all nice and friendly. Nathan and Pedro in the dining room, Emily and geri in the office and several of the aides all great workers. They keep other staff members who should be fired and let the good ones get away. I am upset to see how your facility treats the elderly, you should be ashamed.

Place is dirty they are always short staffed There is not a…read morenurse on 24 hours overnight has no nurse. Reflection resident's are soild and full of feces for long period of time. They lie to family members They treat their staff with no respect The state has not been there in years Resident's are complaining about the lack of care there receiving. Medication is being stolen and the brush it under the rug Never did they report the 2 bags of missing narcotics

On January 30,2025 our family was hit with a devastating diagnosis of our mother. Drowning in mixed…read moreemotions, lack of information, and headed in a direction of the unknown we were luckily introduced to Tiffany founder of Bridge a way for Seniors. Being in a situation of sadness, confusion, and helplessness Tiffany was by our side through it all providing us with a plethora of information that would help not only our mother but our family as we tackled each obstacle that came in our way. Our mother succumbed to her illness on 2/13/25, it is with Tiffany's determination and endless hard work we were able to bring mom home with hospice where she was able to spend her final days with her loving family reminiscing, laughing, and us loving her with every part of our beings. After moms passing Tiffany continuously reached out to us to make sure we were not only mentally doing alright but continued to offer guidance with our next steps through this while process. To say that Bridge a way for Seniors and Tiffany are a Godsent is an understatement, I don't know how we would have done this without them. We not only look forward to working with Bridge a way for Seniors again in the future and we will absolutely be recommending them to all our family and friends in need of guidance. Much thanks, The Kurovics Family

Amazing company!!!!!!! In the most difficult of times they helped us navigate through to get help…read morefor our elderly parent. This company is the best kept secret ....... when you are looking for help and nowhere else to turn this is the place to call!!!!!!!!! Tiffany is outstanding , understands and compassionate. We would highly recommend her to everyone!!!!!!!!!

My Aunt is in the facility 2nd floor. As a 98 years old, she…read moreis doing very well. Because she gets wonderful care. People working there are very nice. Thank you Kim, Jordan, Jen, Frank, Scott many more ,,,,, sorry I should know everyone's name Thank you everyone who is working there. It's not easy every patient is different. We really appreciate you all.

My brother was birthday after rehab. He's down syndrome with dementia.They are taking very good…read morecare of him.He is nonverbal. John has been in 2 other nursing homes that I would not put my dog in. This place is further than the other two. He was in, but i'm so happy.I found it so far so good.

During a very difficult time I found help with Nannys for Grannys. They always were very friendly…read moreand helpful. I would use them again if I needed.

Worst home health care agency I've ever dealt with -- wish I could give zero or negative stars. I…read moreonly give 1 or 2 stars in extreme cases, and this certainly warrants that. Miscommunication or more like NO COMMUNICATION by care coordinators, Liz & Kim and aides that just wouldn't show up -- or ones that just came unannounced. And since I didn't know anyone was scheduled to come twice I was out running errands and my loved one had no way of answering the door. One such aide, Monique, arrived and made such a screaming, profanity yelling tantrum at the guard booth that I had neighbors calling asking if everything was ok. Thank God I live in a gated community but with this young woman's temper I wouldn't want her in my home. She showed up to work the next day only to leave my loved one unattended to make a personal phone call outside while I was out walking my dog. I heard her carrying on from down the block arguing on the phone with someone about her "baby daddy in jail" and she must've been in jail recently too because she was talking about being in a small cell herself. She was unprepared to do any work that day, her only intention was to make and receive personal calls and texts. I noticed a few days later that she unplugged a plug-in next to the recliner she was sitting in to charge her phone and it spilled over getting scented oil all over the wall, carpet and recliner staining everything. At least it smells good?? Another aide this agency sent, Margaret, was 70 years old and the poor woman had so many medical issues she herself could have used an aide. She didn't eat before coming for her 9 hour shift nor did she bring food with her so we were offering her all sorts of food and I was actually serving her like a queen while I ran around like a servant in my own home. There was no way she would have been able to perform the strenuous physical tasks required of her and she should not have been sent here, it was made clear to the coordinators the type of help that was needed and the intake nurse personally met and assessed my loved one. This "aide" was surprised to learn that I would not be pitching in going forward and would not be helping her -- I told her this was not a tag team and the point of a home health aide was to give me a break. Yet another aide, "B" was so frail and also had a major medical diagnosis which would have prevented her from performing critical tasks required of her. At least this aide had her own car because the other two did not and they relied on a friend/relative/public transportation. From our house to the nearest bus stop it is a mile -- there's no way someone would walk that on a daily basis in rain, sleet or snow, and it is our experience that any time an aide doesn't have their own transportation they are very unreliable. It was also made very clear to Nannies with Grannies coordinators Liz and Kim that we have 2 small dogs and a cat -- that behaves like Sasquatch and hides with visitors but a cat nonetheless -- and any aide entering our home would need to know that and be ok with pets. All of these aides had an issue with pets making it very difficult to form a relationship long term. I have no idea how such an agency who deals with disabled or elderly clients could be in existence with such poorly screened aides, such poorly matched aides for the job, aides showing up to a job without proper knowledge and training of the equipment in the home, with clueless coordinators who forget to make a simple phone call, and without the 2 main requests taken into consideration: Pets (who are sweet and don't bother anyone, but we do understand not everyone likes pets and some people are just plain allergic!) and basic knowledge of the equipment used in the home So in a month and a half period of time 3 aides came for 3 days of service. UNACCEPTABLE! GET A CLUE NANNIES FOR GRANNIES! Oh wait I forgot, after almost 3 weeks of no service the guard at the gatehouse calls Christmas Eve while we're rushing to get dressed and ready to catch a ferry to Connecticut to say an aide is here. Um what?!?! Epic fail Nannies Even the intake nurse, Mary, changed the time of her intake appointment and insisted my loved one screwed up the time but what she didn't realize is that she was on speakerphone with myself AND the aide also in the room. She made the mistake but we didn't press the issue because they were a new agency and we didn't want to nit pick at the time. Well, now it is beyond nit picking at this point. I have no idea how so much can go so wrong but it's really unacceptable.

Not writing a review at this time. Some things to get sorted out first. Husband been at Affinity…read more4 years now. Things have not always been perfect but I am there all the time to make sure he is fine. The food is horrible. Had some things happen recently there so we are looking into it all

I live here, and I need to warn others: this place is not safe. Most days there are only one or two…read moresupervisors for the whole building, and staff don't respond when you need them. I've been left waiting for help for long stretches, and when they do come, they are rough and impatient, like I'm a burden. The building is dirty, the bathrooms often smell, and the environment feels depressing. I've seen residents yelled at and treated with no kindness. Once, I even witnessed someone being restrained for hours without anyone checking in, which was frightening. Supervisors don't take responsibility--they push their jobs onto others who shouldn't be doing them. When inspectors are around, they make everything look fine, but as soon as they leave, we're ignored again. I don't feel respected, safe, or cared for here. If you want your loved one treated with dignity, please find another facility.

Our first aide gossiped about the other veterans she helped. Our second aide spent copious amounts…read moreof time using her phone. We are generously granted eight hours a week by the VA. For whatever reason, scheduling continues to be an issue with this company. I find myself repeatedly ringing to inquire if (I mean that, IF) someone has been identified to come help my Dad when the the assigned aide cannot come. There are peculiar communication protocols in place. Here's an example that will leave you scratching your head. We were switched to a new aide when the heavy phone user left. My Dad had two appointments scheduled months back at the VA. Realizing the new aide's schedule conflicted with my father's appointments I rang Utopia. I rang Utopia after speaking to the aide. She said I needed to ring Utopia. Fine. I speak to the coordinator at Utopia and I'm told: - Cancel the 2nd appointment of the day (The aide probably won't be able to do such a long day.) - Once I cancel the appointment, schedule the disabled bus service - Once the bus appointment is made call Utopia - Utopia will ask the aide if she can accompany Dad to his appointment - As the trip will go over the daily allotted time the extra hours will be subtracted from Dad's weekly eight hours Yeah, so I do all that. More than a week passes. But I follow their guidance. Utopia finally speaks to the aide. (AFTER I CALL THEM TO REMIND THEM.) The aide has a family and could never conceivably work those hours. Can Utopia find a fill-in aide to come a different day of the week? NO. So I find myself on Friday after Thanksgiving ringing Utopia. The coordinator had agreed to call "close of business" Tuesday to advise who would be coming Wednesday or Friday. It's Friday a little after 1pm. There isn't anyone on the schedule. I've been promised by the person answering the phone the primary coordinator will ring to 'resolve this'. But as I said to Utopia, it shouldn't be my responsibility to keep track of scheduling. What if I wasn't able to ring? What if it was just my father? I honestly don't think anyone would show. They are somewhat disorganized as a company. The phone using aide used to gripe about them alllll the time. I can see why now.

From the owner: Utopia specializes in providing home health aides and personal care aides to clients who need…read moreassistance.

I recommended a client to TLC and they were very happy with the care provided to their mother. Will…read moredefinitely continue to refer them in the future!

It is a poorly run agency. Mt mom ended up passing away. My mom had an aide Zee who asked to borrow…read moremoney from my father, which you are not supposed to do. She came three hours late, when she was supposed to be at Plainview Hospital at 9am. She could talk about her son in great deal about how he was going out with a girl who had aides. She neglected my mom for three hours and my mom had to call up the agency to find out where she was. If anything bad would have happened, the aid would have gone to jail for neglect and the agency would have been held accountable legally. She also neglected my mom towards at the end of her life at Plainview Hospital. She went out for three hours, instead with my mom. My father came in the hospital room and didn't find her. She came back within hours and threw out of the room. On June 14 2024, my mom fell on the dining room floor. The aide Joyce didn't follow my father's instructions not to walk alone with her. Joyce the aide didn't call 911 and the agency. My father who I a retired physician did.

Sara is an extremely thoughtful and caring person as well as an excellent dentist. She has been…read morehelping me finally get the care I've needed . She cares about her patients and takes the time to help the patient feel comfortable and clear about the process.

I recently had crown lengthening done. Dr. DeSantis took the time to explain everything & made…read moresure I was relaxed and comfortable. Her staff was awesome. I would highly recommend her to my family and friends.