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    Strategy Realty

    5.0 (1 review)
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    6 years ago

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    Rahill Real Estate Group

    Rahill Real Estate Group

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    I recently sold a commercial property in Big Bear Lake and used Melissa Evans-Gray of Keller…read moreWilliams Big Bear, a part of Team Rahill (Rahill Real Estate Group) to represent me. Melissa is a delight to work with. She is super responsive, and she knows her stuff. There were a lot of "hoops" to jump through in the sale of a commercial property, and she led me through them with competence. That includes coming up with solutions and executing them when we ran into stumbling blocks from either the city, the county, or even the buyer. I have used Melissa and her colleagues at Team Rahill multiple times now for both commercial and residential purposes and have never been disappointed. Highly recommended!

    We were lucky enough to partner with Rahill's agent Destiney to purchase a second home in Lake…read moreArrowhead. Destiney was thorough, responsive, and always willing to go the extra mile, with so many examples, including meeting an electrician at the house on our behalf, bringing by cookies, or laundering our bed linens on move-in day! Destiney is knowledgeable, down to earth, and was committed to our success in the home buying process. She was patient in awaiting our approval for funding, relentless in negotiating on our behalf, and was EVEN willing to take a commission cut if needed to ensure that our deal was closed. We're so thankful to have worked with Destiney and would strongly recommend her to any home buyer!

    The Jessica Duarte Real Estate Group - RE/MAX Big Bear - Love handing these over to happy clients!

    The Jessica Duarte Real Estate Group - RE/MAX Big Bear

    (59 reviews)

    I first contacted Jessica a little over a year ago. We came up and looked at her listing on Tiger…read moreLily., it was just out of our price range but she continued to send us listings and we came up to view other properties more in the price range we could afford. Well it was the third visit that we found the home of our dreams. The perfect house for our family. Jessica went above and beyond to negotiate the best possible deal and terms. Buying real-estate can be very emotional on both sides and Jessica knew just how to handle us. We are thankful and grateful, we recommend anyone in the market selling or buying get a hold of her, she's your gal.

    Jessica Duarte was absolutely amazing to work with As a first-time homebuyer, the whole process…read morefelt pretty overwhelming at first, but Jessica made everything so much easier. She guided my fiancé and me every step of the way with so much patience, expertise, and genuine care. What really stood out was how knowledgeable and proactive she was. She truly listened to what we wanted, found great options for us to explore, and made sure we were getting the best value possible She was always responsive, whether by phone or text, and never left us feeling uncertain or stuck. Beyond her professionalism, Jessica is incredibly personable and easy to work with It honestly felt like having someone in our corner who truly cared and advocated for us throughout the entire process. I'm so grateful for her support and couldn't have asked for a better realtor! Highly recommend Jessica Duarte to anyone looking to buy a home

    Sky High Cabins - Sky High Mountain Lodge

    Sky High Cabins

    (11 reviews)

    Working with Leanne going on 6 years. Truly an honest manager, not money hungry, just wants her…read moreclients happy. Even with the crazy things that have happened with vacation rentals, Leanne always figures it out. She goes above & beyond, even times I felt she didn't need to. She is not one of those management companies that charge you a ton for every little thing, she charges what is fair to keep things moving & as an owner, I appreciate that more than anything! My house has been in perfect condition since starting.

    A few clarifications are needed in response to the owner's reply, since it introduces claims and…read moredetails not part of my original review. On the wildlife issue: Whether it was rodent or bat droppings isn't the point -- either way, it's a health and safety hazard, and that's what my review addressed. On timing, we were told cleaning was signed off around 3:40-3:50 PM and we weren't given access to the unit until nearly 4:00 PM. By the host's own timeline, that leaves only a 10-20 minute window for this to have happened after cleaning -- or the unit wasn't properly cleaned to begin with. Either way, it should have been caught before a family with small children moved in. As for the house rules disclosing general wildlife possibility in Big Bear: a blanket disclosure doesn't excuse an active, uncleaned health hazard in the room our kids were about to sleep in. On "solution after solution": When we first called the property's staff, we were told there was no reported active issue at the unit -- no remediation or transfer was offered at that point. It was only after we contacted Airbnb support directly that a possible move to another property came up, and by then we chose to stay with family instead rather than lose more time getting our kids settled. To be clear, we never requested compensation, a discount, or anything beyond the refund for the booking we could no longer stay at and the playpen deposit. The mention of a future discount, and later a free stay at the owner's personal cabin, were both raised unprompted by her staff and the owner -- I only followed up to ask about the discount after her team had already brought it up, and we ultimately declined the cabin offer. On the Venmo/deposit point: This wasn't in my original review because it wasn't relevant to it; the owner raised it. For accuracy: we received both the Airbnb refund and the playpen deposit refund in full. The mismatch was in urgency -- the deposit was requested and paid promptly to get our kids settled, but getting it returned took three follow-up messages over a full day before it was processed that night. On the unannounced visit: While I was upstairs on the phone with Airbnb support trying to resolve this, the host sent an unfamiliar man to the property without confirming who was there or where. My wife and our two young children were downstairs. Regardless of exact positioning, having a stranger show up unannounced during an active safety complaint is not okay. On the personal outreach: We heard nothing from the owner personally until after this review was posted. At that point, she called, left a lengthy voicemail, and sent numerous long texts to my personal phone. Some of what was shared in that contact was inappropriate and unrelated to the situation, and I won't detail it here out of respect for her privacy -- but the manner and timing of it were unprofessional. Our original review reflected an accurate, factual account of what happened. We stand by it and won't be engaging further in the comments.

    Strategy Realty - realestatesvcs - Updated August 2026

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