Staff are very helpful and friendly. we have been with BB for a few months and progressed steadily…read more My daughter likes all of the coaches (she works with female only coaches) and they all love her. Management is helpful and attentive to my need to push her in certain areas and they take constructive criticism well. They're always trying to improve and asking what we like or don't about our time here. I have referred a couple friends and they also had positive experiences. At times the kids paired in the class don't seem to be as advanced as my kid and that can lead to slower times transitioning to the next exercise but overall we have had help with makeup classes, tailoring teaching methods to my kiddo and I've seen first hand how well they work with adaptive swim and special needs kids. I have done a lot of research on classes in the area and this is hands down the best option with the most flexibility and cost is reasonable. Best coaches for us have been Azul, Makayla, Patton, Natalie, and my daughter also likes Heidi however I feel they spend more time talking then learning so I have put notes in to limit that and redirect to skills work when it's just her and my kiddo in the pool. I don't like the 3 kids to 1 instructor but if the kids are all matched by skills and listen (it is a class. If your kids just wanna play or you can't get your kid to focus go to a public pool, don't waste my money and time with a coach having to constantly redirect your kid) it runs smoothly and each kid gets a solid 10min of swim time which is a decent time to perform skills and learn. We do 2x a week and that's better for us. The swim clinic seems to be more intensive and focused but I haven't tried it due to our schedule so I can't speak on that personally. Good luck and know that this is a key skill your kid NEEDS.

I enrolled my 5 year old child to learn to swim and after five weekly lessons he hasn't done…read moreanything but paddle in the water with some floaties and toys. It's not even one on one with an instructor. It can be three to one which whittles his 30 min "swim" time down to about 10 min. I requested to end his lessons knowing they require a thirty day notice and then they claimed they didn't receive a withdrawal request. They also don't like to let you change days of the week. I work as a nurse and don't get the same days off every week. When I requested a different day of the week they pushed my withdrawal date back even farther and it will be more like 40 days, not 30. All they want to do is keep collecting that monthly payment, not teach your kid to swim. What a waste of money and time.

Echoing what some other reviewers have said. After a year of classes 1-2 days per week my 4 year…read moreold has not moved up to the next level and still cannot swim. They have a revolving door of instructors and he has never had the same one consistently more than 3 weeks in a row over the course of an entire year. So every time we get someone new they say the same thing "oh well I'm not comfortable moving him up until I see him do the moves consistently several weeks in a row." Can't happen when they change instructors all the time. They always either start late or end early, and with 4 kids in the class they get very little one on one with the instructor. It feels like a waste of time and they are just trying to take your money with no concern over developing each child. Just going through the motions.

I usually don't write reviews but don't send your kids to aquatots. They have cancelled classes 4…read moretimes on me in a short amount of time. Either staff didn't show or pool equipment was broken, which is all understandable. I asked them to stop our membership as we have 4 make up classes and summer is upon us. Their response is as follow: Good afternoon, I am so sorry about the late response on our part, unfortunately you guys do have to be enrolled for at least on day per week of swimming to be able to use those makeup lessons. So we have to continue paying to receive the service we already paid for and was canceled by them. I will take my losses and don't want any compensation, but want every family to be aware of how they treat their customers. Rest assured we won't be back to finish our current month.

Well, I had high hopes after seeing small changes but I now realize Emler is all talk. They slap a…read morebandaid on things and hope no one notices. My kids have gone here for two years. My oldest we have seen regress in swim since we moved here. He's been doing the same skills for two years! No changes or progression to more advanced skills. I also never get updates other than what I'm told at the end of class, which is literally the same thing each time. There's a high turn over for instructors here. If they actually show up to class they are late or unprepared. My "favorite" was the one who showed up late and laughed about the fact that she was late because she was hung over and slept in. Some of the employees are very unprofessional. They talk about customers within ear shot of other customers. It's incredibly inappropriate and immature. The facility itself is pretty disgusting. The bathrooms always have dead bugs on the floor and they reek of pee. The changing rooms have hair all over them and the drains don't drain well so you're often stuck standing in murky water. They have a new policy about makeups. If you cancel a class and try to make it up, they charge you $15. If THEY cancel your class, you can make it up but you're still charged $15! It's ridiculous the way you are nickel and dimmed. If you're looking for a place to babysit your kid at an expensive cost for 30 minutes, this is the place for you. If you are looking for somewhere that will actually teach your child to swim, I highly recommend going elsewhere

My daughter and son-in-law take their two young daughters, an 8 year old and 8 month old to swim…read moreclass here on Wednesday evenings. I was able to tag along to one of their classes recently. My daughter really likes the instructors that work with the girls and the time and attention given. They also appreciate interacting with the parents of the other students since the class is filled with youngsters requiring a parent in the water as well. I also like that they have a bunch of bright clean restrooms and I like that Emler is in such a nice location. I will say some members of the front desk staff could be more welcoming by taking a few seconds to look up from their computers to greet incoming students,parents and guests.

The instructors are patient, professional, and amazing with kids. They create such a safe and…read morepositive environment that makes learning fun and comfortable. I've seen so much growth in confidence and swimming skills. Communication is always great, and you can truly tell they care about each child's progress. We've had such a wonderful experience and are so happy we chose them!

Coach Gabby is awesome. My 3yr old was scared to jump in the pool but working with Coach Gabby her…read moreconfidence had boosted and she is doing awesome.

Ethan was the BEST! Our grandchildren were in town and we drew the right straw with Ethan. He was…read morepatient, very knowledgeable, and encouraging. Our granddaughter just was named the Student of the Week with her swim team. Our grandson also made tremendous progress. This company is by far the best swim coach company in the area. Ethan made improvements in our grandson in a day that took another company 4 days. Thank you, Ethan. We will definitely call again when they return.

Coach B was great! My son really liked him and learned SO much! Thank you for helping him learn to…read moreswim!

We absolutely love aqua tots. Our little one is able to test her abilities and learn new skills are…read moreher own pace. We will be attending year round! Avery and team are the best! Facilities are clean and staff if organized!

Poorly managed location:…read more 1. Continually ends classes earlier than scheduled (5-10 minutes from what is normally scheduled to end). Today we had a makeup class for a class they canceled last minute due to pool issues. The instructor today only provided a 15 minute lesson to what should have been 30 minutes. When asked why she didn't have an answer. Called manager and she continually put me on hold. Complete waste of time 2. They have canceled classes 2 times for quality issues with the pool water. 3. Management have very entry level management skills. They come off like they don't care and are over worked. However when you go in they are usually sitting around with each other chatting. Find either another swim school or a different location. We would NOT recommend this location. When we requested to cancel they said they would not cancel until an additional 30 days from notice. We will be disputing and posting feedback on Facebook.

Emler Plano is the BEST. The instructors - Sole, Nicolle this year and so, so many the several…read moreyears we've been part of the family - are amazing. Chris and Lynette are fantastic - their leadership, their support, their ability to connect with the children and parents, and the joy of this place is great. We always look forward to the lessons and it's a second home for the kids. They love swimming, they love learning, and it's truly an amazing place!

We love Emler! The instructors and team are amazing and have been consistent since we started in…read moreJuly/August 2022. Scheduling and communication is easy and we haven't had any issues since day one. My child loves all the instructors and is thriving, making me a proud mama. I highly recommend this location!!

My kids have made more progress in the first 4 months at Big Blue than they have in the 4 years we…read morewere at a different swim school. The improvement in my children's kicks and stamina in the water is amazing. Couldn't recommend more. Enrique, Chloe, and Dylan are amazing!

We absolutely love big blue. We have been going for about 6 months now. My oldest is fearless in…read morethe water and this has been a great way to ensure he's safe. I love the small ratios and how friendly everyone is. Coach Kaley has been helping break down the motions so he can master all the different strokes. Coach Ethan is so patient and fun with my 4 year old! Swimming is the highlight of her week. With summer around the corner, I'm much more relaxed and reassured when it comes to them being at the pool 10/10 recommend.