We love the doctors and staff here. Our kids have gone since birth. Highly recommend for new…read moreparents. They have helped us so much, even with our 2nd baby here.

Our daughter's have always loved being seen at this office. Whether it's there pediatrician, Dr…read moreJennifer Crosse, or one of the other providers, we are always well taken care of. They are always good at calling us back if we have a concern and I love that we can always get in with someone on any given day. And the fish aquarium in the waiting room is always nice while we're waiting.

My 1st.visit was very good. My new Dr. Is pretty and Smart. Also was very personal and interested…read morein my needs of health

I went to the ER the morning of 11/20/2020 because I fell on my arm on 11/19/2020....to find out…read morethat I broke my elbow.....I was told to follow up with a certain orthopedic doctor by the ER doctor.......I called the ortho doc on 11/23/2020.....I was told that they don"t except my insurance....... So I called my insurance company so that they could tell me which orthopedic doc accepts my insurance.......The nice lady that I spoke with found an ortho doc for me but I needed a referral from my doctor......So she called 11/23/2020 (before noon) GraceMed Good Samaritan Clinic (the clinic that my husband, children, and I have gone to for the last few years) to have them call in a referral to the ortho doc that accepts my insurance........mind you my doc is out of the office until sometime in December and has been out of the office since September or October......my doc has not responded yet.....which I have no problem with.......she has her LIFE OUTSIDE OF BEING A DOCTOR!!!!!!!!!! BUT there is another doctor there that CAN CALL IN THE REFERRAL for me...........CATCH 22!!!!!!! I FIND OUT TODAY 11/24/2020 I have to make an appointment to see him IN ORDER FOR HIM /HER TO GIVE ME A REFERRAL........I HAVE BEEN TO MANY CLINICS AND DOCTORS OFFICES IN MY 42 YEARS OF LIFE.......I have NEVER needed to see another doctor at the same office if my doctor was out to get a referral for something like this.......I AM TRULY PISSED OFF!!!!!!! I was advised by my insurance company to fail a complaint with them and find a different doctor.......Don't get me wrong I LOVE MY DOCTOR (Dr. B) she is the BOMB!!!!!! I AM DONE WITH THIS PLACE!!!!!! I WILL BE MAKING THE NECESSARY PHONE CALLS I NEED TO MAKE CONCERNING THIS ISSUE!!!!!!! I have NEVER had ANY issues here!!!!!!

BEWARE of this establishment. I took my son here to get help as he was weak and lethargic and was…read moretold they cant serve him because they dont have the tools to do so. They did not even examine him after being told of his symptoms they just looked at him. I rushed him to Wesley by car and he was found to be in Diabetic Ketoacidosis with a Blood Sugar that read HI and later read 900. He was flown by airplane to Childrens Mercy hospital in Kansas City, MO. He opened his mouth at the Wesley ER and his tongue was almost dried out, I GASPED!!!!!!! The Dr. at Wesley hospital and Childrens Mercy shook their heads in disbelief he was turned away. SHAME ON YOU!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU SHOULD NOT HAVE A LICENSE TO TREAT!!!!!!!!!

Every time I have been to the clinic, I have been very satisfied. They have been friendly and take…read moretime to understand your issues. Grateful for the ease of getting in and the care they show.

Dr. Whisler was amazing through all prenatal care and delivery!! As a first time mom she was very…read morecalm and made me feel very at ease throughout the entire pregnancy. I would highly recommend her!

Scheduled an appointment a year in advance, checked in 10 minutes early. 7 people checked in after…read moreme and 4 of the 7 were called back before me. I sat for 35 minutes before asking the front desk receptionist when I'd be next. I had my toddlers and husband (who took off work) sitting in the car waiting on me. She asked my name and who I was there to see, and when I answered she made a face like "uh oh" as if she'd forgotten to put me down or something. Another woman in the waiting room approached the desk with a similar concern before me and said she had been waiting a while and it sounded like the SAME receptionist had forgotten to check her in/put her folder where it needed to go for the nurses to call her back. After she confirmed who I was, she said "you're next so I'm not sure why you've had to wait." And I told her multiple people that came in after me had been called back already. She said 2 doctors had to go for deliveries, and that the person I was there to see was the one who was taking over for one of them. Okay, understandable. So I asked how long til I would actually be seen. She said she didn't know but would ask and then asked if I wanted to reschedule.. what?! I scheduled my appt a year in advance and had been waiting for 40 minutes at this point, why would I reschedule if you said I was next? Well, I WASNT next. And she never found out how long it would be. She avoided eye contact with me the entire rest of the time I sat in the waiting room and 7 people were called back in the next 25 minutes, and not one of them was me. So I called the west side location, told them the situation and they got me scheduled for an appt with my ACTUAL doctor in the next few weeks. In the 5 minute phone call, 5 additional people were called back, not a single one was me. All in all, I will NEVER return to this location. I waited 65 minutes, was never seen, and 12, TWELVE people were called before me even though I was "next". Do NOT go here!

The front office staff is very willing to go the extrta mile to help get medical information,…read moretransfer records and return phone calls promptly. Dr. Cole Gillenwater is extraordinary. He is knowledgable, has a sense of humor and directly answers our questions. We highly recommend PCA.

She is dismissive and disinterested. I told her I might be depressed (extreme fatigue). She offered…read moreme an antidepressant without asking any questions. I declined. A year later I repeated my concern, she prescribed an antidepressant without asking any questions. I became physically ill after starting the med so discontinued use. I told her I wanted specific tests run before exploring different drugs. The lung cancer screening I requested revealed a mass. I was notified of this through an automated response from her portal. She NEVER personally contacted me.

Right from the start horrible receptionist! Breanna lied about my appointment time and made me…read morearrive late. The blame was put on me twice the first time the GPS took me to the wrong side of the building which I understand so I rescheduled yet she told me to come back at 3:30pm from word of mouth. Upon arriving at 3:25 pm she denied me AGAIN because suddenly the appointment was 3:15pm. How can I get care if they are playing with not only my time but my health! I couldn't even reach care from the doctor because of this!

Dr Hannah Lai is very caring and through. She cares about her patients.That is more than I can say…read moreabout more then the rest of the staff that work there. I am trying to get my husband re-establish with her as a patient and get the run around from Jessica that works there. She keeps on coming up with different reasons of why he can not get into see her. I think that this is very unprofessiona.And not very customer service friendly.

They don't see new patients or take your insurance. Which is weird, I'm not sure why they existread more

Both my wife & I use WWFP extensively & are always pleased with the service & care we receive.read more

Great staff!! I come here to eat healthy foods and they make whatever you ask for. The food is rich…read moreand quality food and they have specials

Surgery, preoperative and postoperative will be professional…read more The floor experience is hit and miss with the nursing staff. There is burnout because the floor nurses do the same thing every day and they are caught off guard when a critical status appears. A particular nurse was mentally abusive, dismissive and falsified records to cover up. Communication will not move up to the decision makers. When matters are brought up to management they will be dismissive but tell you they care. The culture is not safe because they do not make the changes needed to ensure safety on the floor. I do not trust the hospital floor situation because of a lack of ethics and professionalism.