I had to bring my car back because the tire was not fixed but they fixed it for not extra charge.

Needed to refill oil for our Audi Q7. Came, filled it in 1 min and said we get it for free?! Thank you!

Same-day appointment for what turned out to be a nail in a tire. Fast, efficient, and -- as promised -- stress free. Thank you. read more

Would give zero if I could. This company is a good ole fashioned scam show. They don't honor warranties, horrible to customers, overpriced and incredibly slow. They also are constantly trying to tack on extra frivolous charges and unnecessary work. I wouldn't trust them with a jalopy. read more

Fast and efficient service! Took my car in the morning due to availability and they had all diagnostics completed before the end of the day. Very professional facility and staff. The only issue was that I was offered a discount for complete diagnostics but was charged basically the difference for another ABS diagnostic. Seemed liked a gimmick to me because this is the first time I have encounter this with any mechanic. Overall good service though. read more

Brought my car in on the weekend due to brakes squeaking. [[HIGHLIGHT]]They didn't seem too eager to help me and for some reason couldn't look at the rear brakes[[ENDHIGHLIGHT]], but told me my front brakes looked like they could be replaced and sent me on my way with an estimate for $2000. I brought my car into my main mechanic today who said I don't even need new brakes, they just needed cleaning. Definitely don't recommend this company if you want to be "stress-free". read more

Gonna keep it real, the staff was extremely friendly and catering. I have zero complaints there! I had an emergency when my radiator blew on a Sunday, and this was the closest shop to me that was open. That's the only reason I took my car here. My complaints start where they emptied all of the Freon in my car's AC system to replace the radiator, then tried to pin the blame on the shop I had taken my car to a few days prior. I got absolutely HOSED on the pricing too. $2,000 to replace the radiator, two hoses, and the thermostat. Ultimately, I approved the estimate so that's on me. I wouldn't be upset if they had done the job properly for the amount it cost me. I know it was this shop that evacuated the Freon, because when I picked it up from my normal mechanic just two days prior, it was functioning normally. IN CONCLUSION: based on other reviews, this place is probably great for average service stuff (tires, oil change, etc.) but I won't be bringing my car here again even in an emergency. read more

They're nice but they charge an insane amount of money just to get a diagnostic. Initially was gonna go to them but thank god an emergency came up and I had to cancel. Which they were very gracious about. Another shop nearby offered to take a quick look for free and turns out there was nothing actually wrong with my car at all! would've wasted my money here! read more

Same day appointment and had a major repair done by the next day. [[HIGHLIGHT]]Good communication and a great overall experience.[[ENDHIGHLIGHT]] read more

They Fail to Tell You that They don't work on Vehicles Older than 1986 !!! *They simply do not understand how to work on older vehicles ! read more

[[HIGHLIGHT]]Poor communication and inconsistent service[[ENDHIGHLIGHT]] I visited this shop due to an "Add Coolant" warning on my vehicle. [[HIGHLIGHT]]An appointment was confirmed via SMS, and I called the shop to confirm. I was told they could not see the appointment in their system and that they could not assist me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Shortly afterward, I received a call from someone else at the same company who politely asked me to come in and said they would help with adding coolant or provide another solution.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I drove approximately 20 minutes and arrived a few minutes before the scheduled time. Upon arrival, the employee I spoke with said he could not help, stated he did not recognize the appointment, and said he was not aware of the call I received.[[ENDHIGHLIGHT]] I showed the incoming call from the same company, but the response remained the same. [[HIGHLIGHT]]Ultimately, I was not assisted, despite prior confirmation and communication. The experience reflected poor internal communication and resulted in a wasted trip.[[ENDHIGHLIGHT]] Based on this experience, I cannot recommend this business. read more

Stress-Free Auto Care - Appointment confirmation - Auto Repair Near Me - Menlo Park, California

[[HIGHLIGHT]]I want to give special thanks to Stephanie for helping to inflate our tires on a busy Sunday.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She is so kind and professional, and I really appreciate all her time and help.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This was really a stress-free experience![[ENDHIGHLIGHT]] Thanks again! read more

I stopped by today, on my way home to Fremont. I had not eaten in many hours, I needed a bathroom and I had kittens and a cat in my car. I had a tire that was quickly losing air. My phone directed me to Stress Free Auto Care and I am so glad it did. [[HIGHLIGHT]]The woman at the desk had the smile of an angel and she found the nail in the tire that was causing the loss of air[[ENDHIGHLIGHT]]. She let me use the bathroom, gave me my choice of snacks and her co-worker fixed my tire and sent me on my way. Please contact this shop if you're in need. They saved my sanity today. read more

[[HIGHLIGHT]]Very easy to set up an appointment online[[ENDHIGHLIGHT]], service was done in expected time, decent price.

Fast and efficient! Sent photos of all places worked on which is awesome. [[HIGHLIGHT]]Trusted technicians and great customer service.[[ENDHIGHLIGHT]] Will definitely be returning for future work. The prices may vary depending on the work so have it ready. read more

I broke the stud while tightening my wheel. They handled it super professionally and did the best job to fix it in timely manner. I could have taken the car to Toyota but i wanted to support a local business and I have no regrets. Very professional. They communicated everything clearly. And when they found an unexpected thing, they called me to confirm if i'm ok with the new price. Stephanie is a rockstar. She's the sweetest and most helpful mechanic you will see. Thank you! read more

Stress-Free Auto Care - They fixed the wheel stud - Auto Repair Near Me - Menlo Park, California

[[HIGHLIGHT]]Honestly, I had high hopes for this place based on all the positive reviews, but I went there to have my check engine light checked.[[ENDHIGHLIGHT]] They told me it was a hose and wanted to charge me $680 for the part, which was only $70 new. It took me less than two minutes to change the hose myself, but that didn't fix the check engine light. In that case, I can guess what's wrong and just change everything until I get it right. read more

[[HIGHLIGHT]]My girl, Stephanie, is ALWAYS friendly, welcoming, and accommodating.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She THOROUGHLY explains EVERYTHING![[ENDHIGHLIGHT]] [[HIGHLIGHT]]She will offer you coffee and a comfy seat, or she can call you a Lyft, if you need one.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She will consult with you b4 every decision, regarding repairs and will also find you the best price on parts.[[ENDHIGHLIGHT]] The mechanics are great as well, paying attention to details - they will even send you pictures of the problem, and they alert you to things you should get done, in the near future. [[HIGHLIGHT]]Also, if you cannot pick up your vehicle, before they close, you can pay with your phone, and they will park your car out front (well lit) and securely leave your keys, in a locker.[[ENDHIGHLIGHT]] So convenient! read more

I rarely leave negative reviews, but my experience with Stress-Free Auto Care in Menlo Park was bad enough that I feel a responsibility to share it. I brought my 2010 Prius in on November 3 because the engine overheated, the car shut off while driving, and the check engine light was on. Their inspection noted that the coolant reservoir was empty and even recommended a cooling-system pressure test to find the leak--but that test was never actually performed. Instead, they diagnosed a bad water pump and thermostat and charged about $1,800 to replace those parts. [[HIGHLIGHT]]Before approving the repair, I spoke with a representative named Stephanie. I told her we were hesitant to spend $1,800 on a 2010 Prius and directly asked if it made sense to invest that money or just sell the car. She told me that everything in the car looked "beautiful" and that this was the only issue they saw.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I asked what would happen if we didn't do the repair, she said the engine would blow up. Those comments clearly implied that they had done thorough diagnostics, that the engine itself looked healthy, and that this repair would prevent catastrophic damage.[[ENDHIGHLIGHT]] That is the only reason we agreed to spend almost the value of the car on this work. After picking up the car, the warning light came back on almost immediately. We drove it very little, and within about 200 miles the car started shaking badly. When we brought it back on November 14, they told us the engine/head gasket was essentially blown and that replacing the engine would cost around $7,000, more than the car is worth. Only then did they perform tests showing exhaust gas in the coolant--exactly the kind of issue that should be checked before recommending a nearly $2,000 repair on an old, overheating Prius with no coolant. They refused to refund the earlier repair, saying the engine failure was unrelated. Old cars do fail, and I understand that. My issue is that they (1) skipped a key diagnostic test they themselves recommended, (2) did not warn us there was a real possibility the engine was already damaged, and (3) verbally reassured us that everything looked "beautiful" and that this repair would prevent the engine from "blowing up." We have since filed a complaint with the California Bureau of Automotive Repair and provided documentation of the entire sequence. Based on this experience, I would not trust this shop for major diagnostics or high-cost repairs. At a minimum, get a second opinion before authorizing expensive work here. read more

[[HIGHLIGHT]]Darin was super cool and helpful when I brought my car in for a quick fix.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very appreciative.[[ENDHIGHLIGHT]] Thank you read more

Over charged for simple battery repair and did not top up fluids as requested and promised. Subsequently suggested modifications to my car that had already been done, so they were clearly just trying to generate business. read more

When things doesn't fall through there's always another options with my tires and problems solve. Thank you for changing all 4 tires and affordable. read more

I'm back to a low rating for these guys. I originally provided a low rating about 4 months ago, they reached out and then resolved the issue. That low rating was around communication issues. Now the same type of issues are occurring again. I emailed on Feb 18-25th with them. The guy helping me went from providing info and being ok with not making me do another diagnostic at their site(since I had one done for the issue I was having g elsewhere when Stress Free was closed) , and trying to fix the issue the way I wanted it to be addressed, to then pushing for the diagnostic to occur at their site, and then not getting back to me for four days between emails. I get that they are closed on Sundays but the lags in communication I have had in Feb and then in my prior time I reviewed them (4 months ago) has me officially walking away. The guy I went to twice in Palo Alto is responsive and gets the work done. Stress free is around the corner from my house in Menlo Park but not worth the frustration. ----- March 22, 2025 Update March 22, 2025 Darin, in response to your message below , I don't need to do anything further with Stress Free Auto Care, have no reason to do so. First, you are incorrect in your response. I requested having something fixed (a quote for the starter and then the brake pedal switch), and NOT paying for a diagnostic to happen at your site since I had a diagnostic done with the other mechanic and it found nothing. I didn't ever say I wanted advice on fixing my car without spending anything on my vehicle. The mechanic I had success with when I couldn't get help from your site fixed the issue. He was willing to try out what I had read could be the issue, and not charge me for further diagnostics. I reached out to you after asking about the starter since that was initially what I thought was the issue. My email to you on 2/21/2025 mentioned how the issues I was having I learned could actually be caused by the brake pedal switch needing to be replaced. The mechanic I ended up going to got back to me within a day, not 4 days later (you responded on 2/25/2025). And since replacing it a month ago, I haven't had any further issues with starting my car. When communication issues continue with a company, especially one that I spent $3000 with in November when first started as a customer of yours, it's time to move on. read more

Stress-Free Auto Care - Auto Repair Near Me - Menlo Park, California

Easy to find and schedule an appointment for an oil change. Helpful text updates and great service!

I don't recommend this shop at all. They charged me $3700 for a simple coolant leak but they didnt fix it - even though they had my car for over a day. less than a month later, the coolant was still leaking. I filled up the coolant myself but A month later, it was till leaking badly But "Stress Free" (what they oddly call themselves) was Useless to help repair the cost without charging for labor all over again. They should be called Stressful Auto Care read more

Needed brake replacement work on a Mercedes SUV with 88,000 miles. [[HIGHLIGHT]]Stress-Free was outstanding - got an appointment first thing the next day.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Staff was very friendly and knew their stuff.[[ENDHIGHLIGHT]] Explanation of the problems - and which were immediate and which could wait. Their all over inspection was really valuable. Some things I can fix, others need a professional. I will use them for all my service needs from here on. read more

best auto repair I have ever seen in silicone valley ! I came to the shop for tire pressure problems. I called their shop 15 mins ahead and they confirmed the problem within like 30 secs. Then I go there .. no waiting time they fix my problem within 5 mins. How amazing! read more

[[HIGHLIGHT]]Took my car here for a Tune up service and Darin helped me with a ride back home until car was ready.[[ENDHIGHLIGHT]] Car runs great now read more

My experience was anything BUT stress-free. Matter of fact it was STRESSFUL from start to finish. Brought my car in for a simple noise coming from my engine, thought it might be the AC unit, but was unsure. So made an appt for 10am dropoff. My car proceeded to sit outside until nearly 3pm. After 2+ hours of diagnosis & UNNECCSARILY EVACTUATING my AC freon, they called to say they need another day or so of diagnosing my vehicle, claiming it had multiple AC leaks & other issues they'd need to look into, to figure out where the noise in my engine is coming from. I immediately got a bad feeling they were being dishonest & asked to pickup my car. I had a coupon for $150 for the diagnosis fee, which I would've paid. Instead I was told I owe $300 for them filling up my AC, which they completely evacuated!!! It was 95 degrees out & I asked, so my AC is blowing cold? I was told yes, only to get to my car & be greeted with HOT AIR coming from my vents. The following day I brought my car to my regular mechanic in SF, whom has the HIGHEST RATED reviews in SF for his quality, honest, and pricing. What took Stress-Free Auto 2+ hours to MISDIAGNOSE ( either unintentionally or intentionally....I believe the latter after talking to my mechanic ), he diagnosed within 5 minutes. Turns out it was a simple idler pully = $28 part. He also checked my entire AC unit which Stress-Free claimed had multiple leaks at the gromets. My mechanic did a thorough inspection & found ZERO LEAKS. He even used a special dye & came to the conclusion that Stress-Free not only misdiagnosed my vehicle, but ALSO took over a FULL POUND of my AC refrigerant at a cost of $130-$150+ per pound, which they can easily recycle into another vehicle, while charging the next customer for the AC they took out of my vehicle UNNECESSARILY. My mechanic was visibly as frustrated as I was claiming any newbie mechanic would've been able to diagnose the noise coming from my engine upon opening the hood & seeing it's merely an idler pully and NOT THE AC unit. Also he was mystified why they would COMPLETELY EVACUATE my AC unit knowing there are NO LEAKS, even though they falsely claimed there were. I ended up contacting Stress-Free AGAIN, spoke with the manager, who then re-routed me to their district manager ( anytime a shop has a DM, you know it's about sales, not about value ). I frustrating spoke with their District Manager for nearly 45mins, until he agreed to refund my $300 charge for filling my AC, WHICH THEY NEVER DID! Instead they took $130-$150 worth of my AC Refrigerant, which he never refunded above the $300 I paid for the false diagnosis. I cornered him about their dishonesty & offered to provide my mechanic's information to confirm what they did was unprofessional & wrong. Instead he turned into a politician giving me the run-around for why my vehicle might have been misdiagnosed, even though my mechanic, who again is the top rated mechanic on Yelp in SF claimed any newbie mechanic with half a brain can easily see it's the pulley upon opening the hood. He said it shouldn't have taken more than 5 minutes to diagnose, MUCH LESS 2+ HOURS, then claiming they'd need my car another day or more to figure it out??? Does this sound Stress-Free to you??? After getting my $300 refund, but NOT my $130-$150 for the refrigerant they evacuated from my system UNNECCESSARILY, I decided to cut my losses & use it as a learning experience. This place reminded me A LOT of PepBoys which also is a chain that engages in questionable practices & pricing, based on my experience. Only reason I stopped here was being stuck in Palo Alto that day & thought it'd be a quick fix, which I later found based on mymechanic, should've been a 30 minute job. Instead they attempted to keep my vehicle multiple days, assuming I would trust their expertise. SO GLAD, my gut & intuition said otherwise. Turned out I was right NOT to trust Stress-Free any further & drove my car back to SF with NO AC, and had my normal mechanic perform the repairs. On another note, I did tell Stephanie at the front, I'd like my car back before end of day, as I don't live in the area. I was told I may need to leave it for SEVERAL DAYS while they diagnose & shop parts. REALLY??? My mechanic laughed his arse off after hearing this, having diagnosed my car within minutes. He says, they really took you for a ride. Regardless, dealing with Stress-Free felt more like dealing with a used car lot, and that's putting it nicely. And having to deal with their district manager for a refund felt like being on the phone with a politician rather than a professional organization. No accountability. Never coming back again, obviously & definitely would NOT recommend this place to my worst enemy. I'm sure their PR will do the normal blah-blah-blah response below, however damage is done. I know where Stress-Free stands on the level of honesty, or should I say dishonesty. If you bring your car here, don't say you weren't WARNED. read more

I came into the garage today explaining I had something wrong with my windshield washer. The windshield wipers work, but the washer doesn't. The manager kindly said, pop the hood and she showed me where the line at the top was chewed through and that the reservoir wouldn't hold any water because that was compromised as well by rats. I live in the country. In my book she went above and beyond she didn't have to take the time to look at that and gave me an honest estimate about it as well so I highly recommend recommend this garage for repairs. read more

This was my first time using Stress Free. I needed someone closer than my usual mechanic. From the beginning to the end, these guys were surprisingly good. Stephanie was a rock star. They not only did a great job with the problem that brought me in, but they flagged an issue that would have become a major problem and they showed me the pics to prove it. Bad news for my old mechanics. I'll return to Stress Free when I need more work. read more

I have used stress-free other locations before and they've always been wonderful to me. In Menlo Park I had an emergency breakdown on the road was able to pull into their drive. They handled me quickly and with the greatest courtesy. They were quick to figure out my problems gave me good prices and got the car back to me quickly. I would definitely go back to this location if I ever had another problem! read more

Incredible business. My alternator and dash were having issues Saturday morning. They got me in slightly after noon. Diagnosed by 3pm, got my car driveable, had me back in on Tuesday to fully solve the issue. Amazing overcommunication the whole time. Nest cameras to watch the team work. Huge thanks to Darin, Stephanie, and the team! And i remain lifetime jealous of Darin's awesome personal ride. read more

I really appreciated that Darin reached out after my previous review and refunded one of the door handles -- it was professional and quick and I appreciated the response. read more

I brought my car in for a 30k mile service, and they really made the entire experience stress-free. I had previously received a quote from Lexus for over $800, packed with a long list of unnecessary charges. Thankfully, the team at Stress-Free Auto Care gave me a very fair estimate and only performed the services my car actually needed. The honesty and transparency were refreshing, and the service was quick and professional. I highly recommend this place if you're looking for trustworthy, no-pressure auto care. I'll definitely be coming back! read more

I'm actually disappointed at my very first experience here. I took my car in for an oil change on a Friday around 2:30pm. I was told to come back around 5:30. I ended up going back around 4:30. I was told they were waiting for a part to arrive (air filter). I waited until about 5:45 when it arrived only to find out it was the wrong part. I was asked to return Monday (I couldn't go back Saturday) around 5pm and they would have tge part to install. Monday morning I called twice (call center answered) and asked if they would remind them that I was coming in around 5pm so they'd make sure correct part was there. When I got there the guy who was supposed to service my car was out sick. They did NOT call me at all to let me know this before 5pm. I was irritated and now was asked to come back Tuesday at 5pm. Honestly, will never go back and I would not recommend this place to anyone! read more

Everything was done pretty quickly and efficiently. [[HIGHLIGHT]]I appreciated how communicative staff and automated text messaging systems were to let me know when exactly my car was done.[[ENDHIGHLIGHT]] read more

Love this place. Solid service, people, and prices. This is my one and only spot in Palo Alto.

[[HIGHLIGHT]]The work was fast, the employee that I interacted was professional and helpful.[[ENDHIGHLIGHT]] Went in for a service (~$400 including oil and filter change on European car) and a leak diagnostic and they quoted $1000 to fix the leak. I'm broke and patient so I looked elsewhere and found somewhere that will do the same for $600, even though I will have to wait for an appointment. The issues that the service pulled up I think are exaggerated but they didn't really push me to pay for more than I wanted to do. Seems like a good place to go if you need work done quickly but you will pay a premium for it. read more

It was the second time I went to this place for my car repair since years ago. This time was for my Tesla and so glad to know that they are able to repair electrical cars. The experience was as good as before. Efficient, honest and stress free! read more