My experience with Saylor Physical Therapy has been extremely troubling, and I want others to be…read moreaware of what happened. The clinic collected $420 in copays from me for six visits that were denied by my health insurance because Saylor did not obtain the required preauthorization. BCBS explained that when a denial is caused by a provider's administrative error, the patient is not responsible for any charges or copays. My Explanation of Benefits statements confirm that I am responsible for $0 for these visits. Despite this, the clinic kept the money. I spoke with their office manager and explained the situation. She refused to refund the copays because she was adamant the clinic would be paid for those visits. I explained that even though BCBS refused to pay, they would still receive payment from Geico for those visits since it was a personal injury claim. She still refused to refund the copays but said they would be refunded if they received payment from insurance. Later, Saylor Physical Therapy accepted payment in full from Geico for all six denied visits and still did not return my money. They have ignored every voicemail and email I've sent since then. There was also a seventh visit where they took my $70 copay, received payment from BCBS, and then accepted another payment in full from Geico for the same date of service. According to the information I received, they told Geico the visit had not been paid, even though BCBS had already paid the claim months earlier. They kept all three payments. This does not feel like a simple oversight -- it reflects a pattern of billing behavior that no patient should have to deal with. In total, Saylor Physical Therapy owes me $490 that I believe should be refunded, and they have refused to communicate or correct the issue. I have been left with no choice but to turn to the NC Department of Insurance and the NC Attorney General for assistance. Based on my experience, I cannot recommend this clinic to anyone seeking honest or professional treatment.

After going to Saylor PT off and on for 11 years, I received a $60.00 no show bill for an…read moreappointment I had cancellled. The bill came 6 months after the alleged missed appointment. I was out of state when they say I missed the appointment. They say I have no alternative but to pay the bill and there is no one higher than the secretary that I can speak with. This is garbage but I'll keep fighting.

never rehabbed before and hope I don't have call to do it again. it's not that my experience was at…read moreall horrible (quite the opposite actually) but I'd rather spend the rest of my days in an elevated state of healthfulness rather than on the verge of enfeeblement but I suppose that is kinda the point of rehabilitative physical therapy. so anyway, after crashing into a rather large piece of machinery a couple weeks ago I was told that I would likely benefit from a series of visits and exercises and stuff so here I am doing range of motion and strengthening exercises under the watchful eyes of Melissa, Cassie, and a few others whose primary responsibility it seems is to keep me from nodding off between sets... yea for naps! for me the best part of this is I am here for the shortest possible time to fully accomplish my treatments. at my sessions I get a progress check and do a half dozen or so exercises on the machines and then I get to go home and finish the simpler but necessary stuff that requires little more than hand weights and a bench and stuff I have lying about the house which seems a good use of everyone's time and resources. takes a little more than five hours a week to get it all done which seems a reasonable investment to enhance my health and well being.

When I was shopping around for pt speaking to Beverly made up my mind. As the voice on the other…read moreend of the phone she was kind, patient and knowledgeable. And she continued to be that way with every check-in and check out. My physical therapist was Samantha and what a healer she was. She was very aware of my pain and my muscle responses which made the programs she designed that much more helpful! Her exuberant demeanor helps pull one out of their pain so the healing becomes so much easier. The techs that help with the assigned exercises are wonderful as well! Kenzie(sp?), Zach and Jasmine made my workouts a joy. They are such caring and kind people. I observed the other Personal trainers to be caring in their work with other patients as well. I went from extreme pain and no mobility in my left arm to great mobility and the best reduction in pain I have ever felt. If you are looking for a kind, caring and knowledgeable group to help with therapy this group is it!

I underwent shoulder surgery and had rehab at Fyzical Therapy and Balance Center in Mooresville. I…read moream a physical therapist myself and found the expertise at this facility to be superb. Everyone from the front desk to the providers I interacted with was professional, friendly, and designed the program with the protocol from the surgeon adding their unique flare. I would highly recommend this company and the Mooresville and Concord offices. Beth Badour PT

From the owner: We are much more than your typical physical therapy clinic. At FYZICAL Therapy & Balance Centers,…read morewe focus on improving your quality of life by using a holistic, whole-body approach to connect your diagnosis with a customized plan of care. Our Physical Therapists are experts in the art and science of the evaluation and treatment of the human body. We care for people of all ages and treat a variety of muscle, joint, joint, and neurological conditions. We also specialize in vestibular ailments (dizziness, vertigo), balance therapy, and fall prevention. In addition to using the most relevant therapeutic techniques and state-of-the-art technology, effective communication is a key component for successful, efficient recovery. We make sure you fully understand why you are experiencing your symptoms, what is the recommended treatment program, and how to prevent pain or dysfunction from happening in the future. The comprehensive evaluation and wellness programs at FYZICAL Therapy and Balance Centers will help you achieve the pinnacle of healthy living, expand your boundaries and feel better. Our highly skilled therapy providers are 100% focused on your optimal health so you can Love Your Life®!

Ed was a huge factor in regaining my leg strength after having a stroke. He is knowledgeable,…read moreattentive, easy to work with (well mostly) and has an outstanding personality! I would highly recommend him to anyone in need of PT services.

Ed Heller is the best Sports and Physical Therapist I have ever been to. He is extremely…read moreknowledgeable with great expertise in his field. He was extremely helpful. He sent me home with stretches to help my current injury and also things to prevent further injury that I asked about as well. He did dry needling which helped me greatly and I am now able to touch my ear to my shoulder which I wasn't able to do when I came in. I highly recommend him to everyone I know. Thank you Dr. Ed Heller for truly helping me when nobody else could.

I had shoulder replacement surgery and a friend recommended Javin Sterner with Saylor Physical…read moreTherapy in Mooresville NC. I am so grateful I took his advice ! Unlike some physical therapy specialists who work with several patients at one time or just turn them loose with exercise machines, Javin works personally hands on during the FULL time. He also is careful to perform therapy with a MINIMUM of pain. He has been a tremendous help during my shoulder recovery and physical therapy. I have since recommended Javin to several friends who are very happy with his therapy. My experience with Saylor physical therapy and Javin has been incredible and I Strongly recommend him.

I had shoulder surgery for rotator cuff and bicep tendon repair along with acromioplasty. During…read morerecovery it was evident that I had suffered nerve damage. After going to PT prescribed by my surgeon for a couple of months I realized they had no idea what to do for the nerve damage. Fortunately, a friend had been to Javin for a different nerve damage issue. He had wonderful success with Javin. I made the switch and never looked back. My neurologist told me the nerve could take 1-1.5 years to heal. I am now 8 months post op and nearly completely recovered. Javin's approach to therapy was completely different to anything I had ever experienced. His individual attention is like having a personal trainer.