I broke my neck several years ago and I've had very limited movement since then. I was going to physical therapy at the cost of $250 an hour which did not help me in the least. I've been going to stretch lab for almost a year now and they have literally changed my life. I can walk with ease and I am becoming almost back to my normal self I would highly recommend this to anybody and everybody even if you don't think you need it you probably do. Treat yourself! Kristi Null read more

I signed up for the high-tier 3-month commitment ($379/month) specifically because the sales representative explicitly promised me--multiple times--that membership credits "roll over" if I didn't use them. This flexibility was the main reason I agreed to the contract. This turned out to be a bait-and-switch. When I went to use my prepaid credits, they had expired. Management informed me that despite what the sales team says to close the deal, the "fine print" in the policy sheet strictly expires credits after 60 days. When I contested this, the Customer Experience Specialist acknowledged the situation but refused to fully reinstate the credits I had already paid for, essentially telling me that my signature on the policy sheet excuses their sales team's misleading verbal promises. Do not trust what the salespeople tell you here. They will promise flexibility to get your signature, then use the contract to void your prepaid sessions. I have filed formal complaints with the Texas Attorney General and the BBB regarding these business practices. read more

Just wanted to say that I've worked with Kiko and Erin at the Westlake location and these two are AMAZING! I would highly recommend them both! I wasn't in love with the membership terms but I may go back as cash pay if I can. read more

Do not go to these guys. It's a big scam. They make you sign up for three month minimum and have your card on file. In my case the flexor failed to show up for the scheduled appointment ( in this case Seth Allison who is also the GM here). It was a red flag for me as there was no prior notice or rescheduling of cancellation. This guy shamelessly has refused to return my money and has even swiped it for more than he should have. I am looking at involving authorities. This is unethical. read more

They trick me into a contract, took payment and would not allow me to cancel.. high pressure sales that crossed the line. I said no multiple times on the same day and next day but they would not take no for an answer.. nor did they credit may money back like they promised.. do not trust these people at this location! read more

Erin was awesome!!! She was able to work out all the knots! Highly recommend her at StretchLab in westlake.

This place is an absolute scam! Called in to refund my order and they insisted that they don't do refunds and forced me to keep a stretch on schedule on a date that did not work for me. After missing this appointment they called me to reschedule demanding that I pay for the the full amount of the appointment. 50 dollars down the drain... Not to mention they require you wear hospital socks for grip which if you don't have they will sell to you for 15 DOLLARS A PAIR!! The front desk worker Heather is incredibly rude with a "Im sorry you feel that way" take on customer service If I could give this place 0 stars I would. However, highly recommend this place to anyone trying to throw money down the drain ! read more

Jay's expertise skillfully pinpointed deep-seated muscle tightness in areas I wasn't even aware of. The result? I left the session feeling thoroughly decompressed, noticeably longer, and exceptionally relaxed. read more

WOW. I signed up for a first time stretch and scheduled it for May 21st. They did charge me upfront but I have additional injuries that make getting a deep stretch like that anytime soon impossible; I called to cancel on May 7th, assuming 2 weeks was out was plenty of time to also refund the charge. The guy Sunday couldn't help me; I called back Monday the 8th, the stretch person who answered, also couldn't help me. Fast forward to today, Tuesday, the 9th and finally connected with a Manager who claims they don't offer refunds. That is insane. I've stayed at hotels cancelling less than 24 hours that don't charge or return a pre-charge. Never have I seen a business that being informed 2 weeks prior to the appointment refuses to refund a $49 charge. In the STRONGEST terms, I would advise anyone to think hard before giving these people your CC#. The Manager today claimed "corporate policy" but I didn't sign any agreement or anything, this is nothing more than an incredibly shady and dishonest business tactic. read more

Terrible customer service. DO NOT SIGN UP FOR A MEMBERSHIP or they will charge you after you tell them to cancel until you get your credit card company to void the charges. And, they keep telling you they will call you back and they literally new do. read more

My post is truly genuine about Kiko, a Flexologist at Stretch Lab located in Westlake. He's truly amazing And has made such a difference in my life. His passion for what he does shows in the progress of my healing. He's truly a shining star in this field and cares about each minute of time he's with you. He's well worth the drive and expense, there's no doubt. read more

First let me say that the people who work there are amazing and perform wonderful work. My problem with this place is two fold. First, they are very expensive. Second, their business practice is rather shady. They are worse than the gyms that hook you in and require a 30 day notice to stop the automatic billing. I was at day 2 over my stop date and they refused to cancel my billing. If you don't mind paying a lot of money and remember the 30 day rule you will be fine. As I said, the people who work on you are amazing but if I could do it over I would not sign up read more

My flexologist, Alex Merchant, is phenomenal. The most impressive thing about him is his encyclopedic knowledge of the human body. He know how, when I have a specific pain or area of need, he knows what connects to what and how to address it. He will research exercises for me to use at home, and his easy-going manner relaxes me. My posture has improved, and my range of motion throughout my whole body has increased exponentially. All of StretchLab's flexologists have extensive body-work experience, but I'm sticking with Alex! read more

If I could give less than 1 I would, and I live to promote and compliment great service. The process went as follows: 1. Called in Saturday and spoke to a lovely person named Cat. She was very helpful and scheduled my first appointment for 8am the next day, being Sunday. 2. I turned up 10 minutes early for my 8am appt 3. Welcomed by Cat and was asked to complete two waivers..one being COVID and the other that the providers are not doctors and cannot diagnose. 4. Another person came in and had their appt cancelled becuase their PT literally cancelledd their appt at 8am due to sickness. Cat proceeded to srvice this cusotmers for almost 15 minutes whilst I stood by and waited for my 8am appt to begin. 5. The gentleman left, and Cat then asked me a bunch of questions about my issues, excercise regimen etc...information that I could have completed on-line the day before/ or/ that I could have completed whilst waiting. I am now 15 minutes into my appt :-( 6. I asked Cat if she was actually the person who was going to complete my stretch, and she said no. I then asked if the person was actually here, (at the facility), and she pointed out that two people has called in sick, last minute, and that someone was one the way. Unspecified arrival time...so I cancelled my appt. 7. Finally, nice clean facility, yet the music being played loudly was not what I would associate with "stretching" and the gentle "Words of Wisdom" written on the bathroom chalk board.....loud pumping music versus calming musidc more applicable to relaxing for stretching. I have been "marketed" heavily about the virtue of the Stretch Lab....and whilst it is a great concept, every part of the logistical execution was disasterous. I felt for Cat as she was clealry doing her job....but her "stretchologists" were all cancelling with "sickness" at 8am Sunday. Hmmmm??? Stuff happens I know, but people calling in sick literally as the customer(s) are in the facility on a Sunday morning...well I am skeptical. I would have preferred to be leaving a positive review :-( and to have help with chronic pain. read more

I was here for the first time and had an amazing experience. Alex was welcoming, friendly and very helpful! Tori was excellent! She was very knowledgeable and professional. She made me feel comfortable and cared for! read more

This is a great place to get stretching exercises tailored to you and your body. You will be matched with a stretchologist who will work on a certain stretch and then have you push against them and then release, so that you can hopefully stretch a little farther. There is no right or wrong body here. Everyone seems very welcome. I think it's one of those places where it's good to try a few stretchologists to see who you connect with in terms of your goals, your personality, whether you like to talk a little or a lot or not at all during stretching, etc. I really like a lot of folks here, but my favorite person is Tierra. She's smart, kind, really understands the issues I'm dealing with and has a great sense of humor. She is wonderful at reminding me when and how to breathe. I'm so thankful I found this place. read more

I have suffered from multiple injuries to my back, hip, knees. I often felt tight, and even pain pretty regularly. I work out consistently, but sadly, stretching was something I never committed to. Until now. Stretch Lab has made such a difference. My chronic hip pain and tightness has disappeared thanks to Jesse Ruiz and our consistent stretching practice. I highly recommend adding a regular stretch to your fitness regime. read more

One of the coolest businesses ever. Have been in twice and it feels great to stretch it out. Highly recommended!