I find it upsetting and unprofessional for the worker on duty to completely ignore the arrival of a customer, and then throw a thumbs up at me after scanning my check in. I was incredibly shocked by the amount of black mold growing in the locker room as well. upon leaving, I was once again ignored by the main worker at the counter, but was given a goodbye from who I believe may have been a partner, or co worker. My visit here overall was mediocre but the black mold is probably the biggest issue I had seen during my time there. I think it's something that needs to be taken care of sooner, rather than later because the more it goes, the more it grows. read more

Planet Fitness - Black mold - Not even close to the actual severity of it - Gyms Near Me - Austin, Texas

absolute scumbags I've canceled three times! twice via certified mail. They still are trying to charge my account. They're a bunch of thieves and have vindictive employees that are throwing away cancellation notices! Do not use this or give them your account information. You'll regret it. read more

The staff at this location, are why regardless of having moved right by another PF since relocating to Austin last year that I still go out of my way to come here. From their always positive, always engaged GM Jhealan, down through their staff; Allison, Chris, Jayden, and their PT Daniel is one of the hardest working individuals I've ever seen in any PF or gym in general. This location has been monumental to a total mental, and physical health overhaul the last 14 months. 10/10 recommend read more

No one is working here. Watched for an hour and a half of people standing by the desk area waiting for someone to help them and no one ever came. At least 5 people standing there waiting when I was leaving. 10/31 4:30-6pm read more

Perfect location for van lifers. There is a Frys (closed) The lot is dark at night perfect for sleepers. There is a gathering community there.. Then you can shower and clean up for work. Perfect. read more

Extremely over crowded during busy hours. severe lack of squat stations and benches. People doing stupid things, not using the aforementioned stations for their intent. Staff does not care. read more

This planet fitness is so spacious and the staff is very friendly and helpful! check this planet fitness location out for sure

Starting going to this Planet Fitness location a few weeks ago. This place is extremely clean and well kept. Overall satisfied with this gym. Could use some bench presses and some more cross training machines/cable areas. Great value for just over $10 a month. read more

Planet Fitness - Gyms Near Me - Austin, Texas

Why can't this gym get the AC fixed? It is miserable, and I arrive at 8:30am...glad I don't workout in the evening.

BEST GYM EVER! Super affordable, spacious, and it has super cool perks if you are a black card member. Only $10 a month or $25 for black card members. PLUS it's open 24 hours (Monday - Thursday) So stoked I found this gym. If you're looking for a new gym definitely check it out. read more

This was a nice planet fitness. Very clean, friendly staff, and great equipment. I was in the area and didn't want to drive all the way to my home location so I decided to stop in here, which wasn't a bad choice. I'd definitely visit this location again if I'm in the area. read more

It's a large gym with plenty of parking. $1 for a day pass but I think you need shower tokens if you need to shower. Clean and plenty of machines. Bring your own yoga mat it seemed like they only had four. It was pretty crowded also. read more

TIP: Planet Fitness has a Membership level that lets you bring guests unlimited times. Go check them out with a friend before you decide! My wife got a membership here and I went with her for 3 weeks as a guest before I decided to join. It was worth it to be able to go on my own schedule. Being able to go as a guest is the only reason I became a customer. This is the cleanest, most well maintained gym I've seen in a while and the staff have all been friendly. The equipment is all working well and they have A LOT of room. I've never waited to use anything. They Hydro massage bed is awesome after a workout! read more

Clean. Spacious. Nice staff. But the mask-wearing policy isn't being enforced. Lots of people not covering their noses, even one staff member I saw yesterday. Twice I saw people with masks off completely. We're still in this pandemic. read more

I've never been to a gym before and so this is my first. It's too hot to be doing my walks outside in the summer heat so I just signed up for their $10 a month deal and if you want a hands off kind of experience this place is it. I never received a tour so I did it myself. There's hardly anyone at the front desk when I come in at different times of the day and so I just get on my station and do my thing. It's a little unnerving for some who want to have an interactive experience and not get it and I can see that being an issue here but for me personally I don't care. I'm not using their other services really so I just show up and do my thing in the very nice air conditioning. There's a long line of tvs for you to stare at with everything playing from kid shows to news. It's about as clean as a gym could be. I see people wipe down their equipment before and after use which is nice. Bring your own towel because I don't think they're provided. I would ask but there's no one at the desk when I come in. There was one person and that was Noah who got me signed in my first visit. He was feeling under the weather so I guess if that was my one time to get that interactive experience the commercials like you to think you're gonna get well.. life happens and I just go in and work out. Honestly what's the point of signing up when you can probably just walk in for free? No one checks you for your card.. no one bothers you. It's nice because I don't want to be bothered but maybe for some they might be bothered. Just my experience so far coming to this gym. I've only been 4 times after today. I like it, but I wouldn't pay more than the basic low low price for what's offered. The treadmills are nice and not beaten up looking. Clean bathrooms and locker rooms, clean water station. Bring your headphones if you don't want to listen to the music they have playing. They have free WiFi but it's a little slow. read more

Just opened recently - you can still smell the new equipment and paint! It smells like a tire shop. At the moment, its not too busy and I like using the equipment while it's still all brand new. There's an exclusive area for black card members with new regular massage and hydro massage chairs. While the Pflugerville location is closest to me, I'm probably gonna try to come here more often until it catches on and starts getting busy. read more

Its brand new, big and spacious, very clean. They have alot of equipment so there's not alot of waiting around for a machine to become free. read more

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I work from 6am - 7 pm, and any time I try to go after work they're always closed down. If you're going to be closed update your hours. Last Friday y'all closed down early. Y'all were closed yesterday. Probably closed today too. read more

I Hate this gym never post there hours I drove 30 minutes for them to be closed on a Wednesday fix your hours people!!!

Wow this place is the best planet fitness I've been to in Austin! It's Huge with plenty of room, Very clean and organized. The Environment is so welcoming, the staff do a great job of delivering great customer service. They all seem to enjoy their job and eachothers company! It's all so Genuine! read more

Looking forward to opening January 30th. (DID) Construction and city approval delays are to be expected. I've been driving to Anderson-Lamar so I'm exited about this closer location. Great gym at a good low price - worth the wait! YES - Now OPEN. It's huge and beautiful! Some newer machines - special Black Card member area. read more

Switched gyms bc we moved to Manor. Really sad bc it doesn't compare! Please open a location in Manor soon. We will be switching back.

I appreciate their staff and the knowledge their trainer has. Gym is always clean and the bathrooms are clean too.

I've been going here for the past few months and women's lock room always smell like raw sewage. It is degrading to have to shower and clean one:s self with the thick wafting odor of other peoples urine, feces, spit, blood, ect. read more

Constantly overrun with homeless in the old Fry's lot next door, for one. Further, this gym constantly suffers from either routinely misplaced equipment via lazy gym goers, people overstaying their welcome and sleeping on the locker room benches or outright sleeping on the hydrobeds, and leave mountains of hair and trash in the showers every other week. It's not strange at all here to find either a stench or a wrapper or empty bottle of some sort, or even wads of toilet paper on the floors in the showers and elsewhere. The staff genuinely work their hardest and try to remedy the issues in a timely manner, and they're the nicest people ever. They deserve far better for the filth and downright insanity they often put up with than a mere $12/hr in this economy. The proprietors and management need to do better by their hourly staff, and start finding a way to crack down on inconsiderate or downright slovenly conduct here. read more

Great gym with basic amenities. Only complaint is that the windows need blinds as the sun gets very bright in the afternoon making my workout less enjoyable. Friendly staff, clean facility. read more

Clean, well run. Very polite, helpful staff. It's pretty close to my house which is nice.

Made the mistake of going to this location after a holiday, like most of the planet fitness locations after a holiday no one shows up on time to open. Tough during the week to get workout in when staff shows up an hour late to open. read more

We have 3 black card members in our house and purchased one for my sister . Highly recommend this gym. It is always staffed, clean and I have always felt welcome read more

Just what I need in a gym. Great people, too! Give the hydro-massage bed a try after a workout. read more

I went to this gym about 10 times in one year period of time. I had no complaints about the gym itself. People are nice and the gym is clean. The reason you guys deserve 1 star rating is for the inconvenience of membership cancellation policy. How hard is it for you to just cancel the freaking membership? Also when you are a independently owned franchise you should have your contact info so we can directly contact you. Stop playing with peoples time. I have spent 3 hours on hold on the phone trying to reach yall. This is absolutely childish. I think you owe me instead for the time i wasted trying to cancel the membership. I have the black card and have been a member for more than a year. Apparently i can use the card to go to any planet fitness gym in this new city but i have to talk to yall in person (the original one) to cancel the membership. What kind of drama is this? Yall need to straighten this things up real fast or i am complaining with the BBB. I bet i am not the only one stuck like this. I have no way of reaching yall and you want me to cancel the membership in person. WTH!!!! Btw, i am looking why i cant post this on google reviews. Looks like the link is broken. read more

Giving this PF a 5 star review because of the trainer who works there- Chris. I was nervous about signing up for training as I had never done it before, but Chris was patient with me and made sure I was doing each exercise the correct way. A lot of the machines/weights I had never used before but he explained and demonstrated how to use them in a way that was easy to understand. Also, I was impressed by how he could handle 3 people in the class at once, giving each person individual attention and feedback. I will definitely be signing up for more training classes, I learned so much! read more

Best planet fitness location in the Austin area! Very clean, kind staff and never too busy!

I've been a member since March and I love everything about it! There's a lot of equipment that I don't know how to use yet, but I'll get there in due time! Love the fact that I can go in and just do the treadmill, or go hard core with floor exercises.The only thing that I would like to suggest for this location is a larger floor area to do the floor exercises. This is limited and sometimes people are sitting all over the space where equipment is located and it can't be used... read more

I went to Planet Fitness today to see if I could get a refund. I was told the same thing customer care rep told me. No I couldn't get a refund because I didn't cancel before the charge took place. Well Planet Fitness this annual payment that is billed 2 or 3 months later people forget things on 5 secs. You all did not send any reminders you just took the money and now I can't get it back. Your customer service is poor not one time did anyone try to accommodate me or offer something. Keep the $42.00 Planet Fitness. To all other customers don't autobill with planet fitness. I ended the membership. A very unhappy ex customer. Keep the money charge it to game. read more

i have to go inside of the gym in order to cancel my membership..I am not going to the gym due to the pandemic. i am not going to go inside to cancel as i have a toddler with me 100 percent of the time. come up with a better solution. i sat on hold for 38 mins just to be told i have to go in and the women on the phone said that when i SIGNED up for my membership it said on the paperwork that i would have to cancel that way. well when we signed up for the membership we werent in a pandemic.. soooooo do better. read more

We come here at late hours most days, and wanted to give particular shout out to Megan for always be on top of her game - hustling, cleaning fastidiously, and still managing to be cheery and welcoming. read more

I went to do the total body experience and a guy was head of me and signed his name and his friend. It's supposed to be 12 mins. The first guy comes out 20 mins later asking the guy to start the total body experience again for the other guy. Then hurry's back to room. First off what the hell are they doing in the room??? It's 12 mins not 20!! I'm not sure why you guys would allow two people to go in at the same time. It does not mater if it's a women and man or two men or two women. Thats not what that room is for. Who knows what the hell they are doing in that room. Feeling very frustrated that I have to wait while they are playing around in that room. It's supposed to be used to help your workout not a play room or a hookup room. I don't understand why it's not a rule one person at a time to help Prevent situations like this from happening!! Hopefully something will be done about this whole situation!! read more

Hey Planet Fitness, I joined in Austin Texas Parmer Lane site based off FB posts about the deals and how they were opening Jan 16. I'm here and it's not open. An employee told me it had been pushed back to the 30th. I asked why there was no text or email or FB post. She said "it was a communication error". I said "yeah, like NO communication ". She said that the FB site wouldn't be ready until they open. Your FB was ok to POST the deal but not to post the push back? VERY disappointed. Even the website says it's open but that's just for sales. Your own website should say something about the delay. read more

Love it.great place .clean .lots of equipment to choose from.front desk employees esp Noah are so pleasant .keep up the good work.